With the Humanify Insights Platform, advanced analytics and machine learning come together to convert data into meaningful insight at the individual customer level. With this solution,
The Humanify Insights Platform enables companies to easily aggregate all of their customer data into a common architecture and data schema. This breaks down silos between departments and combines insights to enable strategies focused on profitable growth, customer experience, personalized propositions and operational excellence. This includes the creation of a customer data platform to perform in-depth business analytics, voice of the customer analytics, contact center analytics, sales analytics, marketing analytics and traditional customer analytics. By bringing together the best of insight-driven consulting, technology, and operations to take action on these insights,
Here are some of the benefits clients in automotive, healthcare and financial services have already experienced with the use of Humanify Insights Platform:
- 20%+ improvement in customer retention
- 30%+ improvement in contact center efficiency
- 14%+ improvement in customer satisfaction
"For brands who are looking to create relevant engagements with their customers, it is imperative that they have ready access to the wealth of insights found within their data resources," said
For more information about the Humanify Insights Platform, check out:
- Humanizing Digital – Connect Tech and Talent to Create Value from Customer Analytics event, featuring guest speaker
Brandon Purcell , Principal Analyst at Forrester Research - This video demonstrates how to get the most out of your customer data and make your insights visible, actionable and profitable
- Making the Most of Your Customer Data
- This video demonstrates how to get the most of your customer data and make your insights visible, actionable and profitable
- Introducing Humanify Insights Platform
- Our blog illustrates how the integration of customer data breeds insights, innovation and action
About
Investor Contact Paul Miller +1.303.397.8641 |
Media Contact Olivia Griner +1.303.397.8999 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
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