TTEC 2023 Impact and Sustainability Report

Impact and Sustainability Report cover

At TTEC, our commitment to Environmental, Social, and Governance excellence has evolved, matured, and expanded into a broader Impact and Sustainability mandate. We are intent on making our world a better place while delivering exceptional experience for our clients, their customers, and our 60,000 employees worldwide across six continents.

Responsible environmental, social, and fiscal practices have been baked into our business since 1982. With each passing year, we’ve learned, evolved, and upped the ante on what we strive to achieve with integrity and ethical behavior guiding our decisions and actions.

Our achievements outlined in this report secure TTEC’s standing as the Employer of Choice, Investment of Choice, and Provider of Choice.

Read our 2023 Impact and Sustainability Report to learn how TTEC:

  • Invests in our employees’ success
  • Commits to robust corporate governance
  • Nurtures economic vibrancy via our Impact Strategy Practice
  • Uplifts our communities with philanthropy
  • Protects data and privacy
  • Leverages artificial intelligence using ethical practices
  • Ensures an environmentally and socially responsible business
  • Enhances transparency with SASB, TCFD, and UNSDG frameworks
  • Earns accolades for innovation, operational excellence, and employee engagement

Read our 2023 Impact and Sustainability Report

View our ESG-related Policies

Explore our Awards and Recognitions


Our Impact and Sustainability commitment

A message from the TTEC executive leadership team details our Impact and Sustainability mandates and highlights the major enhancements made in 2023 to enhance accountability and transparency.

TTEC Priorities: Employer of Choice, Investment of Choice, Provider of Choice

Employer of Choice

TTEC’s dedication to diversity, engagement, inclusivity, and mentorship is evident through a wide range of development programs and employee-driven initiatives.

Investment of Choice

Vigorous and ongoing assessments of day-to-day operations ensure TTEC refines and evolves governance practices to ensure the highest level of integrity in all we do.

Provider of Choice

TTEC emboldened efforts to reduce the effects of climate change and enhanced our carbon emissions reporting as part of our sustainable growth mission.

SASB, TCFD, UNSDG frameworks

We enhanced transparency through the Task Force on Climate-related Financial Disclosures (TCFD), United Nations Sustainable Development Goals (UNSDG), and Sustainability Accounting Standards Board (SASB) frameworks.


TTEC earned recognition of excellence across a wide range of operational disciplines and geographies. Among the highlights: Great Place to Work, DE&I, Best Companies for Career Growth, and Best Customer Experience awards, among others.

Environmental, Social, and Governance chart