TTEC Management

Photo of Kenneth Tuchman

Kenneth Tuchman

Founder, Chairman and Chief Executive Officer

Mr. Tuchman founded TTEC in 1982 with the goal of humanizing the customer experience. Under his leadership, the company has become one of the largest global providers of digital customer experience technology and services, with more than 65,000 employees on six continents. Mr. Tuchman has served as Chairman of the Board since 1994 and was Chief Executive Officer from 1994 until 1999, resuming the position in 2001.

A lifelong entrepreneur, Mr. Tuchman started his first business venture as a teenager and created companies in the automotive and advertising sectors before founding TTEC. He has over 40 years of experience in the customer experience technology and services industry, driving innovation, growth and profitability in all economic cycles.

In 2007, Mr. Tuchman launched a charitable foundation, now known as TTEC Community Foundation, to empower employees to support organizations and causes important to them. The Foundation focuses on improving the educational experiences of students in the communities where TTEC operates. Mr. Tuchman is also a director of the Tuchman Family Foundation, which helps people build safe, healthy and productive lives by funding projects focused on education innovation, breakthrough medical research, positive social change, community well-being and environmental sustainability. In addition, he serves on the board of directors of the Denver Center for Performing Arts and the board of trustees for Colorado Succeeds.

Mr. Tuchman is a member of the 2021 Titan 100, a program recognizing Colorado’s top 100 CEOs and C-Suite executives. He is also a signatory of the CEO Action Pledge, which commits CEOs to creating a more inclusive workplace for their employees, communities, and society at large. In 2016, Mr. Tuchman received the Colorado I Have a Dream Foundation’s Dream Maker Award, which honors a community leader whose commitment to quality education has had an enduring impact on area youth.

 

 
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Regina Paolillo

Global Chief Operating Officer

Regina joined TTEC in 2011 as chief administrative and financial officer, the role in which she continued through Q3, 2021 when she took over responsibilities of Global Chief Operating Officer. Prior to TTEC, Regina was an executive vice president for enterprise services and chief financial officer at Trizetto Group, Inc., a privately held professional services company serving the healthcare industry; a senior vice president, operations group for General Atlantic, a leading global growth equity firm; an executive vice president for revenue cycle and mortgage services at Creditek, a Genpact (NYSE:G) subsidiary (and prior to Creditek’s acquisition by Genpact, as its chief executive and chief financial officer). Prior to Creditek, Regina served as the chief financial officer and executive vice president for corporate services at Gartner, Inc. (NYSE:IT), an information technology research and advisory company.

Regina joined the board of Alight (NYSE:ALIT), a cloud-based provider of integrated digital human capital and business solutions, in 2021; and has been a member of the board of directors of Unisys Corporation (NYSE: UIS) since 2018. Between 2018 and 2021, she was a member of the board of directors of Welltok, Inc., a private consumer health SaaS company. Ms. Paolillo holds a bachelor degree. in Accounting from University of New Haven, and is a CPA.

 

 
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Dustin Semach

Chief Financial Officer

Dustin joined TTEC in 2020, as part of our planned CFO succession, assuming the role of TTEC CFO in Q3 2021. Prior to TTEC, Dustin was the chief financial officer for Rackspace (NASDAQ:RXT); and held senior financial roles in the technology services and business process outsourcing industries, including DXC Technology (NYSE:DXC), Computer Services Corporation (NYSE:CSC), and IBM (NYSE:IBM). Mr. Semach holds an MBA from Northeastern University, and a bachelor degree in Computer Science from Clemson University.

 

 
Shelly Swanback

Shelly Swanback

Chief Executive Officer, Engage

Shelly Swanback joined TTEC in 2022 as Chief Executive Officer, Engage. With a proven track record driving massive growth in a dynamic digital environment, Shelly is both a market maker and a strong cultural leader with over 30 years of experience in digital transformation, strategic consulting, technology, services, analytics and M&A.

With almost three decades at Accenture, Shelly launched and built Accenture Digital into a global transformation powerhouse with more than $20 billion in annual revenue. As President of Product and Platform at Western Union (WU), she led the Company’s digital transformation journey, evolved the business model to a customer centric platform and doubled the WU digital business to $1 billion.

Shelly is currently a board member of Willis Towers Watson. Ms. Swanback holds a BS and BA in Finance and Computer Information Systems from Colorado State University.

 

 
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Judi Hand

Chief Revenue Officer

Judi joined TTEC in 2007 as part of an acquisition of Direct Alliance Corporation, a customer growth services company, where she served as president and general manager. Since 2016, Judi has been leading TTEC sales organization as TTEC’s Chief Revenue Officer. Prior to joining TTEC, Judi was a senior executive at AT&T (NYSE:T), and at Qwest, a global communications company. Beginning in 2020, Ms. Hand has been a member of the board of directors of Ooma, Inc. (NYSE:OOMA), a communications platform for businesses and consumers. Between 2014 and 2017, Ms. Hand served as a member of the board of directors of Manitoba Telecom Services, Inc., a Canada telecommunication company. Ms. Hand holds an MBA from Stanford University and a bachelor degree in Communications from University of Nebraska.

 

 
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Richard “Sean” Erickson

Global Head, Engage

Sean joined TTEC in 2020 to lead global operations for the company’s Engage business segment. After running TTEC’s North American operations in early 2000s, Sean held executive leadership roles in customer experience, cloud technology, consulting, business process outsourcing, and telecommunication industries. Most recently, he was the managing director for strategic consulting at Eventus Solutions Group, a customer experience transformation company; president and chief executive officer at One Touch Brands, a video engagement solutions company; and chief marketing officer at SITEL, a global contact center services provider. Mr. Erickson holds a bachelor degree in Finance from Wichita State University.

 

 
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Jim Sheehan

Chief Operating Officer, Digital

Jim joined TTEC in 2021 as the Chief Operating Officer for its Digital business segment. A proven leader of global technology professional services organizations, Jim was with HCL Technologies, an IOT, cloud, automation and cybersecurity company, where he oversaw the hyper-growth and global expansion of the Microsoft business applications practice. Mr. Sheehan holds a bachelor degree in finance from the University of St. Thomas in Minnesota.

 

 
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Alistair Niederer

Head of Europe, Middle East & Africa (EMEA) Region

Alistair joined TTEC in 2020. Prior to TTEC, Alistair served as the chief executive officer at Ember Services North America; held various senior executive roles at Teleperformance (PA:TELP) in the UK, Ireland, South Africa, and Asia Pacific; and served as head of EMEA for Sutherland Global Services. He holds a Bachelor of Commerce degree from the University of Otago, in New Zealand.

 

 
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Margaret McLean

General Counsel and Chief Risk Officer

Margaret joined TTEC in 2013. Prior to TTEC, Margaret was chief legal officer at CH2M (now part of Jacobs Engineering Group (NYSE: JEC)), a global engineering and program management company; and a corporate finance and M&A partner at a major law firm, working in its Denver, London, and Moscow offices. Margaret started her career in IT at Hewlett Packard (NYSE:HPQ) and led the application systems department for Science Applications Int’l (NYSE:SAIC). She holds a law degree from the University of Michigan, an MBA from the University of Colorado, and a bachelor degree in Management Information Systems and Computer Science from the University of Arizona.

 

 
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Michael Wellman

Chief People Officer

Michael joined TTEC in 2016. Prior to TTEC, Michael held executive leadership roles in human resources in the healthcare, customer experience and hospitality industries. At Wellcare Health Plans, Convergys, Sitel, Planet Hollywood, and Hyatt Hotels Corporation, he led large-scale people strategy development, lifecycle talent management, succession planning, organizational development, and human capital transformations. Mr. Wellman holds a bachelor degree in Business from Mercyhurst University, in Pennsylvania.

 

 
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Rob Dravenstott

Chief Information Officer

Rob joined TTEC in 2022. Prior to TTEC, he was the Chief Technology Officer at Cooler Screens, Inc., a startup transforming retail cooler and freezer surfaces into IoT-enabled digital screens, where he drove the technology strategy and led the hardware, software, data/data science, and security teams. He also served as the CIO for DISH Network, responsible for its enterprise information technology strategy and operations. Prior to DISH, Rob led technology teams from start-ups to Fortune 200 companies in payment processing, financial services, government, and transportation industries. Mr. Dravenstott holds bachelor degree in Computer and Electrical Engineering from Purdue University.

 

 
John Everson

John Everson

Chief Security Officer

John Everson joined TTEC as Chief Security Officer in 2022. Both a technologist and a strategist, John forged his information security expertise while working at telecommunications giants DISH Network and Sprint (now T-Mobile). Prior to joining TTEC, John served as Chief Security Officer at Afiniti, a multinational data and software company focused on applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior. John has received numerous patents for his work related to security and wireless technologies. He earned his BA in Computer Sciences from the University of Missouri-Columbia.

 

 
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Nick Cerise

Chief Marketing Officer

Nick joined TTEC in 2019. Prior to TTEC, Mr. Cerise was the global head of payments, product and marketing at Travelex, the world’s leading non-bank foreign currency supplier; and chief marketing officer at Western Union Business Solutions, a leading provider of cross-border business payments. He holds an MBA from Loyola University of Chicago, and a bachelor degree in Finance, Management and Computer Information Systems from Wartburg College in Iowa.