TTEC recognizes the importance of strong corporate governance as a way to achieve industry leadership and to implement the appropriate balance between the objectives and priorities of our stockholders and our other important stakeholders – our valued clients and communities where we work.

We focus on cultivating great experiences for our clients, their customers, and our 54,000+ employees who enjoy growth-oriented career opportunities across six continents. Our commitment to environmentally and socially responsible business practices and insistence on good governance began in 1982. Today, these priorities remain at the heart of all we do as we position TTEC as the Employer of Choice, Partner of Choice, and Provider of Choice. Learn more in our Impact and Sustainability Report.

TTEC Board of Directors adopted these Corporate Governance Guidelines, which together with TTEC Restated Certificate of Incorporation, our company Bylaws and charters of the Board’s committees, provide a framework for how TTEC is governed.

These Guidelines are subject to annual review by the Nominating and Governance Committee of the Board to determine whether they continue to advance the best interests of TTEC, our stockholders, our other stakeholders, and whether they comply with relevant laws that regulate TTEC’s business.

How TTEC is Governed

• Corporate Governance Guidelines
• Certificate of Formation of TTEC Holdings, Inc.
• Bylaws of TTEC Holdings, Inc.
• Audit Committee Charter
• Compensation Committee Charter
• Nominating and Governance Committee Charter
• Insider Trading Policy
• TTEC Incentives Recoupment Policy
• Security and Technology Committee Charter
• Impact and Sustainability Report

How TTEC Does Business

• Ethics Code for Employees – English
• Ethics Code for Employees – Bulgarian
• Ethics Code for Employees – Portuguese
• Ethics Code for Employees – Spanish
• Ethics Code for Employees – French
• Ethics Code for Executive and Financial Officers

TTEC Supplier Code of Conduct

• TTEC Supplier Code of Conduct - English
• TTEC Supplier Code of Conduct - Bulgarian
• TTEC Supplier Code of Conduct - Portuguese
• TTEC Supplier Code of Conduct - Spanish
• TTEC Supplier Code of Conduct - French

Contact the board of directors or any individual director

Board of Directors
c/o Corporate Secretary
TTEC Holdings, Inc.
100 Congress Ave.
Suite 1425
Austin, TX 78701

Legal Notices & Service of Process:

All formal legal notices for TTEC (e.g., subpoena, administrative charge, service of process, etc.) must be directed to our registered agent:

CT Corporation
https://www.wolterskluwer.com/en/solutions/ct-corporation/sop-locations

Legal documents and service of process are not accepted at any physical locations or by any other registered agent than that listed above. 

Procedure for reporting a concern to the company

TTEC provides constituents a process to report concerns about company financial, accounting, or auditing matters for analysis and action by the audit committee of the board of directors.

Reports can be made by contacting www.ttecwehearyou.com or by calling
1-888-788-0032 in the U.S.. Reports outside of the U.S. can be made by contacting www.ttecwehearyou.com.

For concerns about your Privacy and TTEC privacy practices, including ‘shine the light’ and ‘right to be forgotten’ concerns, please refer to the TTEC Privacy Policy and contact the TTEC Privacy Officer at privacy@ttec.com.