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TTEC Announces Fourth Quarter and Full Year 2022 Financial Results
Feb 27, 2023

Full Year 2022
Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis
Operating Income was $168.5 Million or 6.9 Percent of Revenue
($248.5 Million or 10.2 Percent of Revenue Non-GAAP)
Net Income was $117.3 Million or 4.8 Percent of Revenue
($174.4 Million or 7.1 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue
Fully Diluted EPS was $2.48 ($3.68 Non-GAAP)

Full Year Bookings of $762 Million

Fourth Quarter 2022
Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis
Operating Income was $48.7 Million or 7.4 Percent of Revenue
($69.9 Million or 10.6 Percent of Revenue Non-GAAP)
Net Income was $25.6 Million or 3.9 Percent of Revenue
($42.0 Million or 6.4 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $84.8 Million or 12.9 Percent of Revenue
Fully Diluted EPS was $0.54 ($0.89 Non-GAAP)

Fourth Quarter Bookings of $197 Million

Provides Outlook for Full Year 2023

DENVER, Feb. 27, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the fourth quarter and full year ended December 31, 2022.

"We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the macroeconomic environment. Our performance reflects our broad and diverse base of global clients, our expertise across key strategic verticals, and our full range of CX technology, AI, and service capabilities," commented Ken Tuchman, chairman and chief executive officer of TTEC. "In this dynamic environment, we will continue to execute on our strategy to accelerate the diversification of our geographic and language footprint, and capitalize on the growing adoption of the modern capabilities enabled by the CX cloud."

Tuchman continued, "Over the last forty years, we have thoughtfully managed through uncertain business cycles and always come out stronger. We have proven time and again that we are resilient, innovative and have what it takes to turn challenges into opportunities. Our strategy for 2023 is prudent and designed to set us up for accelerated growth in 2024. The plan will enable us to operate efficiently in the short term while investing in capabilities our clients need today and into the future."

FULL YEAR 2022 FINANCIAL HIGHLIGHTS                  

Revenue        

  • Full year 2022 GAAP revenue increased 7.5 percent to $2.444 billion compared to $2.273 billion in the prior year.
  • Foreign exchange had a $42.4 million negative impact on revenue for the full year 2022.

Income from Operations

  • Full year 2022 GAAP income from operations was $168.5 million, or 6.9 percent of revenue, compared to $217.2 million, or 9.6 percent of revenue in the prior year.
  • Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $248.5 million, or 10.2 percent of revenue, compared to $286.2 million, or 12.6 percent for the prior year.
  • Foreign exchange had a $13.9 million positive impact on Non-GAAP income from operations for the full year 2022.

Adjusted EBITDA        

  • Full year 2022 Non-GAAP Adjusted EBITDA was $326.6 million, or 13.4 percent of revenue, compared to $354.4 million, or 15.6 percent of revenue in the prior year.

Earnings Per Share

  • Full year 2022 GAAP fully diluted earnings per share was $2.48 compared to $3.34 for the prior year.
  • Non-GAAP fully diluted earnings per share was $3.68 compared to $4.62 in the prior year.

Bookings

  • During the full year 2022, TTEC signed an estimated $762 million in annualized contract value compared to $751 million in the prior year. Full year bookings mix was diversified across segments, verticals, and geographies.

FOURTH QUARTER 2022 FINANCIAL HIGHLIGHTS                  

Revenue        

  • Fourth quarter 2022 GAAP revenue increased 7.5 percent to $658.3 million compared to $612.3 million in the prior year period.
  • Foreign exchange had a $12.6 million negative impact on revenue in the fourth quarter 2022.

Income from Operations

  • Fourth quarter 2022 GAAP income from operations was $48.7 million, or 7.4 percent of revenue, compared to $51.9 million, or 8.5 percent of revenue in the prior year period.
  • Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $69.9 million, or 10.6 percent of revenue, compared to $68.3 million, or 11.2 percent for the prior year period.
  • Foreign exchange had a $4.5 million positive impact on Non-GAAP income from operations in the fourth quarter 2022.

Adjusted EBITDA        

  • Fourth quarter 2022 Non-GAAP Adjusted EBITDA was $84.8 million, or 12.9 percent of revenue, compared to $84.1 million, or 13.7 percent of revenue in the prior year period.

Earnings Per Share

  • Fourth quarter 2022 GAAP fully diluted earnings per share was $0.54 compared to $0.69 for the same period last year.
  • Non-GAAP fully diluted earnings per share was $0.89 compared to $1.08 in the prior year period.

Bookings

  • During the fourth quarter 2022, TTEC signed an estimated $197 million in annualized contract value compared to $206 million in the prior year period. Fourth quarter bookings mix was diversified across segments, verticals, and geographies.

STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS

  • Cash flow from operations in the fourth quarter 2022 was $18.2 million compared to $76.2 million for the fourth quarter 2021. For the full year 2022, cash flow from operations was $137.0 million compared to $251.3 million for the same period 2021.
  • Capital expenditures in the fourth quarter 2022 were $19.4 million compared to $19.6 million for the fourth quarter 2021. For the full year 2022, capital expenditures were $84.0 million compared to $60.4 million for the same period 2021.
  • As of December 31, 2022, TTEC had cash and cash equivalents of $153.4 million and debt of $963.6 million, resulting in a net debt position of $810.2 million. This compares to a net debt position of $638.9 million for the same period 2021. The increase in net debt is primarily attributable to the acquisition of Faneuil in April 2022.
  • As of December 31, 2022, TTEC's remaining borrowing capacity under its revolving credit facility was approximately $335 million compared to $565 million for the same period 2021.
  • TTEC paid a $0.52 per share, or $24.6 million, semi-annual dividend on October 26, 2022. On February 23, 2023, the Board declared the next semi-annual dividend of $0.52 per share, payable on April 20, 2023 to shareholders of record as of March 31, 2023. This dividend is unchanged over the October 2022 dividend and 4.0 percent over the April 2022 dividend.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTEC (Engage). Financial highlights for the two segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

  • Fourth quarter 2022 GAAP revenue for TTEC Digital increased 4.2 percent to $123.4 million from $118.4 million for the year ago period. Income from operations was $8.4 million or 6.8 percent of revenue compared to operating income of $13.0 million or 11.0 percent of revenue for the prior year period. 
  • Non-GAAP income from operations was $16.5 million, or 13.3 percent of revenue compared to operating income of $20.2 million or 17.1 percent of revenue in the prior year period.

TTEC Engage – Digitally-enabled customer care, acquisition, and fraud mitigation services

  • Fourth quarter 2022 GAAP revenue for TTEC Engage increased 8.3 percent to $534.9 million from $493.9 million for the year ago period. Income from operations was $40.3 million or 7.5 percent of revenue compared to operating income of $38.9 million, or 7.9 percent of revenue for the prior year period.
  • Non-GAAP income from operations was $53.4 million, or 10.0 percent of revenue, compared to operating income of $48.1 million, or 9.7 percent of revenue in the prior year period.
  • Foreign exchange had a $11.6 million negative impact on revenue and $4.2 million positive impact on income from operations.

BUSINESS OUTLOOK

"Our solid fourth-quarter performance capped a year in which we grew revenue 9.4 percent on a constant currency basis, reflecting the contribution from strategic acquisitions partially offset by emerging macroeconomic headwinds in the second half of the year," commented Dustin Semach, chief financial officer of TTEC.

Semach continued, "We are confident we will successfully navigate the dynamic environment ahead of us and position the company for accelerated growth as we exit the year. We are excited about our future, supported by our 40-year track record of delivering innovation and value-driven CX outcomes for our clients, a strong executive leadership team, and an unmatched CX technology and services platform."

TTEC Full Year 2023 Outlook











First Quarter 2023
Guidance


First Quarter 2023
Mid-Point


Full Year 2023
Guidance


Full Year 2023
Mid-Point

Revenue


$591M$607M


$599M


$2,460M$2,540M


$2,500M

Non-GAAP adjusted EBITDA


$58M$66M


$62M


$290M$310M


$300M

Non-GAAP adjusted EBITDA margins


9.9% — 11.0%


10.4 %


11.8% — 12.2%


12.0 %

Non-GAAP operating income


$42M$50M


$46M


$221M$241M


$231M

Non-GAAP operating income margins

7.2% — 8.3%


7.7 %


9.0% — 9.5%


9.3 %

Interest expense, net


($17M) — ($18M)


($17M)


($74M) — ($76M)


($75M)

Effective tax rate


22% — 24%


23 %


22% — 24%


23 %

Diluted share count


47.2M — 47.4M


47.3M


47.3M — 47.5M


47.4M

Non-GAAP earnings per a share


$0.41$0.54


$0.48


$2.38$2.71


$2.54










Engage Full Year 2023 outlook











First Quarter 2023
Guidance


First Quarter 2023
Mid-Point


Full Year 2023
Guidance


Full Year 2023
Mid-Point

Revenue


$486M$496M


$491M


$1,970M$2,030M


$2,000M

Non-GAAP adjusted EBITDA


$49M$55M


$52M


$221M$235M


$228M

Non-GAAP adjusted EBITDA margins


10.0% — 11.0%


10.5 %


11.2% — 11.6%


11.4 %

Non-GAAP operating income


$34M$40M


$37M


$164M$178M


$171M

Non-GAAP operating income margins

7.1% — 8.2%


7.6 %


8.3% — 8.8%


8.5 %










Digital Full Year 2023 outlook











First Quarter 2023
Guidance


First Quarter 2023
Mid-Point


Full Year 2023
Guidance


Full Year 2023
Mid-Point

Revenue


$105M$111M


$108M


$490M$510M


$500M

Non-GAAP adjusted EBITDA


$10M$12M


$11M


$69M$75M


$72M

Non-GAAP adjusted EBITDA margins


9.4% — 10.7%


10.0 %


14.1% — 14.7%


14.4 %

Non-GAAP operating income


$8M$10M


$9M


$57M$63M


$60M

Non-GAAP operating income margins

7.5% — 8.9%


8.2 %


11.7% — 12.4%


12.1 %

The Company has not quantitatively reconciled its guidance for Non-GAAP operating income margins, Non-GAAP adjusted EBITDA margins, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including asset impairment, restructuring and integration charges, cybersecurity incident-related costs, gains or losses on the sale of business units or other assets, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company's control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income margins, net income margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company's 2023 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

  • GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.
  • Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

ABOUT TTEC 

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform.  Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions.  The Company's Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 69,400 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com

FORWARD-LOOKING STATEMENTS

This earnings release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995, relating to our operations, expected financial position, results of operation, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance. In this release when we use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements.

We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2022 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC") which are available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov.  Important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others: the risks related to our business operations and strategy, including the risks related to our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share, including the effective adoption of artificial intelligence into our solutions; risks that may arise in connection with events outside of our control, such as macroeconomic conditions, geopolitical tensions, and outbreaks of infectious diseases; risks inherent in a disruption of our information technology systems, our technology infrastructure's cybersecurity in general, and cyber-related criminal activity such as ransomware, other malware and data breach in particular, which can impact our ability to consistently deliver uninterrupted service to our clients and may result in government enforcement actions, regulatory investigations, fines, penalties, and private legal actions; risks inherent in the delivery of client services by employees working from home; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; our reliance on a relatively small number of clients to generate the majority of our revenue and our reliance on technology partners to generate a large portion of TTEC Digital's revenue; the risks related to legal and regulatory impact on our operations, including rapidly changing and at times inconsistent laws that regulate our and our clients' business, such as data privacy and data protection laws, regulatory changes impacting our healthcare businesses, financial and public sector specific regulations, our ability to comply with these laws timely and cost effectively; the cost of wage and hour litigation and other class action litigation in the United States; the risk related to our international operations including the stress that geographic expansion may have on our business and the impacts if we are unable to expand geographically to meet our clients' demand; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

Investor Relations Contact

Paul Miller

+1.303.397.8641

Address

9197 South Peoria Street

Englewood, CO 80112

Communications Contact

Tim Blair

tim.blair@ttec.com

+1.303.397.9267

 


TTEC HOLDINGS, INC. AND SUBSIDIARIES


CONSOLIDATED STATEMENTS OF OPERATIONS


(In thousands, except per share data)
























Three months ended


Twelve months ended




 December 31,


 December 31,




2022


2021


2022


2021











Revenue


$658,278


$612,315


$2,443,707


$2,273,062











Operating Expenses:










Cost of services


495,339


467,340


1,856,518


1,704,109


Selling, general and administrative


80,602


58,511


287,433


239,994


Depreciation and amortization


31,730


26,051


111,791


96,706


Restructuring charges, net


1,412


1,195


5,673


3,807


Impairment losses


450


7,305


13,749


11,254

         Total operating expenses


609,533


560,402


2,275,164


2,055,870











Income From Operations


48,745


51,913


168,543


217,192












Other income (expense), net


(15,877)


(4,738)


(24,095)


(9,308)











Income Before Income Taxes


32,868


47,175


144,448


207,884












Provision for income taxes


(7,318)


(14,424)


(27,115)


(49,695)











Net Income


25,550


32,751


117,333


158,189












Net income attributable to noncontrolling interest

(3,197)


(4,003)


(14,093)


(17,219)











Net Income Attributable to TTEC Stockholders

$  22,353


$  28,748


$   103,240


$   140,970





















Net Income Per Share




















Basic


$     0.54


$     0.70


$        2.49


$        3.37












Diluted


$     0.54


$     0.69


$        2.48


$        3.34











Net Income Per Share Attributable to TTEC Stockholders



















Basic


$     0.47


$     0.61


$        2.19


$        3.01












Diluted


$     0.47


$     0.61


$        2.18


$        2.97





















Income From Operations Margin


7.4 %


8.5 %


6.9 %


9.6 %

Net Income Margin


3.9 %


5.3 %


4.8 %


7.0 %

Net Income Attributable to TTEC Stockholders Margin

3.4 %


4.7 %


4.2 %


6.2 %

Effective Tax Rate


22.3 %


30.6 %


18.8 %


23.9 %





















Weighted Average Shares Outstanding








  Basic


47,220


46,989


47,121


46,890

  Diluted


47,299


47,372


47,335


47,386

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)





















Three months ended


Twelve months ended



 December 31,


 December 31,



2022


2021


2022


2021










Revenue:









TTEC Digital


$123,411


$118,436


$   471,523


$   414,104

TTEC Engage


534,867


493,879


1,972,184


1,858,958

Total


$658,278


$612,315


$2,443,707


$2,273,062










Income From Operations:









TTEC Digital


$    8,433


$  13,000


$     33,729


$     35,437

TTEC Engage


40,312


38,913


134,814


181,755

Total


$  48,745


$  51,913


$   168,543


$   217,192

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)








 December 31,


 December 31, 



2022


2021






ASSETS





Current assets:





   Cash and cash equivalents


$        153,435


$       158,205

   Accounts receivable, net


417,637


357,310

   Other current assets


178,898


182,472

      Total current assets


749,970


697,987






Property and equipment, net


183,360


168,404

Operating lease assets


92,431


90,180

Goodwill


807,845


739,481

Other intangibles assets, net


233,909


212,349

Other assets


86,447


88,403






Total assets


$     2,153,962


$    1,996,804






LIABILITIES AND EQUITY





Current liabilities:





   Accounts payable


$          93,937


$         70,415

   Accrued employee compensation and benefits


145,096


156,324

   Deferred revenue


87,846


95,608

   Current operating lease liabilities


35,271


44,460

   Other current liabilities


49,214


77,589

      Total current liabilities


411,364


444,396






Long-term liabilities:





   Line of credit


960,000


791,000

   Non-current operating lease liabilities


69,575


64,419

   Other long-term liabilities


79,273


102,648

      Total long-term liabilities


1,108,848


958,067






Redeemable noncontrolling interest


55,645


56,316






Equity:





   Common stock


472


470

   Additional Paid in Capital


367,673


361,135

   Treasury stock


(593,164)


(597,031)

   Accumulated other comprehensive income (loss)


(126,301)


(98,426)

   Retained earnings


911,233


856,065

   Noncontrolling interest


18,192


15,812

      Total equity


578,105


538,025






Total liabilities and equity


$     2,153,962


$    1,996,804

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)






 Twelve Months Ended 


 Twelve Months Ended 


  December 31


  December 31


2022


2021





Cash flows from operating activities:




     Net income

$                    117,333


$                     158,189

     Adjustment to reconcile net income to net cash provided by operating activities :




          Depreciation and amortization

111,791


96,706

          Amortization of contract acquisition costs

2,065


983

          Amortization of debt issuance costs

1,018


1,016

          Imputed interest expense and fair value adjustments to contingent consideration

1,746


1,168

          Provision for credit losses

9,391


(350)

          Loss on disposal of assets

1,916


1,127

          Impairment losses

13,749


11,254

          Deferred income taxes

(11,001)


831

          Excess tax benefit from equity-based awards

(1,122)


(5,301)

          Equity-based compensation expense

17,571


16,425

          Loss / (gain) on foreign currency derivatives

(7)


(213)

          Changes in assets and liabilities, net of acquisitions:




                Accounts receivable 

(74,564)


40,156

                Prepaids and other assets 

43,699


18,407

                Accounts payable and accrued expenses 

(12,695)


(17,209)

                Deferred revenue and other liabilities 

(83,842)


(71,893)

                    Net cash provided by operating activities

137,048


251,296





Cash flows from investing activities:




     Proceeds from sale of property, plant and equipment

229


93

     Purchases of property, plant and equipment

(84,012)


(60,358)

     Acquisitions

(142,420)


(481,718)

          Net cash used in investing activities

(226,203)


(541,983)





Cash flows from financing activities:




     Net proceeds / (borrowings) from line of credit

169,000


406,000

     Payments on other debt

(3,245)


(6,626)

     Payments of contingent consideration and hold back payments to acquisitions

(9,600)


(11,517)

     Dividends paid to shareholders

(48,072)


(42,217)

     Payments to noncontrolling interest

(11,883)


(10,984)

     Tax payments related to the issuance of restricted stock units

(7,164)


(11,397)

     Payments of debt issuance costs

-


(3,614)

          Net cash provided by financing activities

89,036


319,645





Effect of exchange rate changes on cash and cash equivalents and restricted cash

(13,499)


(7,291)





Increase in cash, cash equivalents and restricted cash

(13,618)


21,667

Cash, cash equivalents and restricted cash, beginning of period

180,682


159,015

Cash, cash equivalents and restricted cash, end of period

$                    167,064


$                     180,682

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)


















Three months ended





Twelve months ended






 December 31,





 December 31,






2022


2021





2022


2021



















Revenue


$658,278


$612,315





$2,443,707


$2,273,062



















Reconciliation of Non-GAAP Income from Operations and EBITDA:





























Income from Operations


$  48,745


$  51,913





$   168,543


$   217,192




Restructuring charges, net


1,412


1,195





5,673


3,807




Impairment losses


450


7,305





13,749


11,254




Grant income for pandemic relief


-


33





-


(8,142)




Cybersecurity incident related impact, net of insurance recovery


(446)


(5,796)





(3,610)


13,659




Software accelerated amortization


6,382


-





8,509


-




Write-off of acquisition related receivable


-


-





900


-




Equity-based compensation expenses


4,331


4,456





17,571


16,425




Amortization of purchased intangibles 


9,038


9,238





37,169


31,990



















         Non-GAAP Income from Operations


$  69,912


$  68,344





$   248,504


$   286,185



















         Non-GAAP Income from Operations Margin


10.6 %


11.2 %





10.2 %


12.6 %



















Depreciation and amortization


16,310


16,813





66,113


64,716




Changes in acquisition contingent consideration


(272)


122





1,798


1,168




Other Income (expense), net


(1,156)


(1,222)





10,161


2,315



















         Adjusted EBITDA


$  84,794


$  84,057





$   326,576


$   354,384



















         Adjusted EBITDA Margin


12.9 %


13.7 %





13.4 %


15.6 %



















Reconciliation of Non-GAAP EPS:






























Net Income


$  25,550


$  32,751





$   117,333


$   158,189




Add:  Asset impairment and restructuring charges


1,862


8,500





19,422


15,061




Add:  Equity-based compensation expenses


4,331


4,456





17,571


16,425




Add:  Amortization of purchased intangibles


9,038


9,238





37,169


31,990




Add:  Cybersecurity incident related impact, net of insurance recovery


(446)


(5,796)





(3,610)


13,659




Add:  Software accelerated amortization


6,382


-





8,509


-




Add:  Changes in acquisition contingent consideration


(272)


122





1,798


1,168




Add:  Write-off of acquisition related receivable


-


-





900


-




Less:  Grant income for pandemic relief


-


33





-


(8,142)




Less:  Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above


(4,444)


1,922





(24,664)


(9,446)



















         Non-GAAP Net Income


$  42,001


$  51,226





$   174,428


$   218,904



















             Diluted shares outstanding


47,299


47,372





47,335


47,386



















         Non-GAAP EPS


$0.89


$1.08





$3.68


$4.62



















Reconciliation of Free Cash Flow:






























Cash Flow From Operating Activities:















   Net income


$  25,550


$  32,751





$   117,333


$   158,189




   Adjustments to reconcile net income to net cash provided by operating activities:













          Depreciation and amortization


31,730


26,051





111,791


96,706




          Other


(39,045)


17,432





(92,076)


(3,599)




   Net cash provided by operating activities


18,235


76,234





137,048


251,296



















Less - Total Cash Capital Expenditures


19,448


19,580





84,012


60,358



















        Free Cash Flow


$   (1,213)


$  56,654





$     53,036


$   190,938


































Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :













TTEC Engage


TTEC Digital


TTEC Engage


TTEC Digital



Q4 22


Q4 21


Q4 22

Q4 21


YTD 22


YTD 21


YTD 22

YTD 21
















Income from Operations


$  40,313


$  38,913


$  8,432

$13,000


$   134,815


$   181,755


$33,728

$35,438

Restructuring charges, net


1,130


1,195


282

-


5,251


2,937


422

869

Impairment losses


24


7,352


426

(47)


13,112


11,702


637

(448)

Grant income for pandemic relief


-


33


-

-


-


(8,036)


-

(106)

Cybersecurity incident related impact, net of insurance recovery


(446)


(5,792)


-

(4)


(3,610)


13,429


-

230

Software accelerated amortization


5,106


-


1,276

-


6,807


-


1,702

-

Write-off of acquisition related receivable


-


-


-

-


-


-


900

-

Equity-based compensation expenses


2,659


3,099


1,672

1,357


11,406


11,604


6,165

4,821

Amortization of purchased intangibles 


4,658


3,303


4,380

5,935


17,272


13,224


19,897

18,766
















         Non-GAAP Income from Operations


$  53,444


$  48,103


$16,468

$20,241


$   185,053


$   226,615


$63,451

$59,570
















Depreciation and amortization


13,340


13,593


2,970

3,220


54,233


53,016


11,880

11,700

Changes in acquisition contingent consideration


(272)


122


-

-


1,798


1,168


-

-

Other Income (expense), net


(1,063)


(1,318)


(93)

96


9,352


2,164


809

151
















         Adjusted EBITDA


$  65,449


$  60,500


$19,345

$23,557


$   250,436


$   282,963


$76,140

$71,421

 

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SOURCE TTEC Holdings, Inc.