ENGLEWOOD, Colo., June 14 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider, today announced that ChaseCom has selected the TeleTech(R) OnDemand(TM) Hosted Contact Center platform as the basis for its new inbound IP-based services. TeleTech will also provide ChaseCom with strategic consulting services and operational and technical support.
Under the multiyear agreement, ChaseCom will deploy TeleTech's integrated, hosted technology solutions. Essential tools such as workforce management, call distribution and quality assurance will be delivered over TeleTech's platform on a globally available network. By utilizing TeleTech's comprehensive solution, ChaseCom can improve its customer experience without having to support large capital investments or high operational costs. To bolster this effort, TeleTech will also provide strategic consulting services for site administration, workforce management, human resources, recruiting, and technology services to ensure superior performance.
"TeleTech's OnDemand platform provides us with the best of all worlds," said Sam Mustapha, vice president of IT for ChaseCom. "We can continue to own our operations and leverage our talent, but by drawing upon TeleTech's expertise, we are bringing sophisticated technology and business processes under one roof for our clients and helping them achieve accelerated time to value."
"By delivering IP-based hosted customer management solutions to partners like ChaseCom, we are equipping them with the tools to compete globally and enabling them to deliver scalable services in less time for less money," said Mark de la Vega, TeleTech(R) OnDemand(TM) general manager. "ChaseCom's inbound operations will profit from the same technology that TeleTech uses every day to support more than 300 million customers worldwide."
About TeleTech OnDemand
TeleTech(R) OnDemand(TM) Hosted Contact Center solutions provide the necessary foundation for companies interested in deploying full-service contact center environments, without assuming the burdens associated with heavy capital expenditures, software licensing and ongoing investment in technical expertise. TeleTech(R) OnDemand(TM) services combine leading applications and technologies with TeleTech's centralized GigaPOP(TM) infrastructure and deliver them through a secure, private network. Companies that employ TeleTech(R) On Demand(TM) services benefit from more than two decades of TeleTech's expertise in running global contact centers and save up to 54 percent over the cost of building and maintaining their own customer management systems.
About TeleTech
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including customer management, transaction-based processing, and database marketing services. TeleTech's comprehensive solutions include fully managed, hosted services including infrastructure, software applications, and business intelligence. TeleTech's ability to deliver innovative solutions globally over a centralized and standardized delivery platform ensures a high quality, consistent customer experience enabling clients to increase revenue, improve profitability, and develop stronger customer relationships around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and governments. Nearly 60 percent of TeleTech's revenue is generated internationally with services offered in 150 languages from nearly every continent on the globe. For additional information, visit www.TeleTech.com.
About ChaseCom
As a certified minority-owned business, ChaseCom is a leader in providing customer contact center services to Fortune 100 clients. ChaseCom provides inbound calling capabilities and cost effective solutions for changing customer demands including innovative and strategic customer relationship management and technology support, 24/7 back-office technology, order input/provisioning, technical/help desk support and post sale support including call center services, account management services, business process outsourcing services and professional staffing solutions. Customers include AT&T, Yahoo, Shell, Waste Management, Reliant Energy and The State of Texas. For additional information, visit www.chasecom.net.
Forward-Looking Statements
This report contains certain forward-looking statements relating to future results. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause TeleTech's and its subsidiaries' actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: the Company's belief that it's continuing to see strong demand for its services; estimated revenue from new, renewed and expanded client business; the belief that the prospects for new business remain strong; achieving the Company's expected profit improvement in its International operations; the ability to close and ramp new business opportunities that are currently being pursued with existing clients and potential clients; the ability for the Company to execute its growth plans, including sales of new products (such as TeleTech On Demand(TM) and TeleTech In Culture(TM)); to increase profitability via the globalization of its North American best operating practices; to achieve its year-end 2006 and 2007 financial goals and targeted cost reductions; the possibility of the Company's Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to historic levels of profitability; the possibility of lower revenue or price pressure from the Company's clients experiencing a downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding the products of the Company's clients; higher than anticipated start-up costs or lead times associated with new ventures or business in new markets; execution risks associated with performance-based pricing metrics in certain client agreements; the Company's ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather or terrorist-related events; risks associated with attracting and retaining cost-effective labor at the Company's customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which the Company operates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the BPO and customer management industry.
Readers should review the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-K for the year ended December 31, 2005, and other more recent SEC filings, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.
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Both of TeleTech Holdings, Inc.