DENVER, Sept. 1 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the fastest-growing global providers of customer management and B2B infrastructure services, today announced that it will offer fluent Spanish language and Internet-enabled services to companies located in North America. The Spanish-speaking market is projected to be one of the largest minority groups in North America by 2010, which presents TeleTech with a significant opportunity to deliver Spanish language customer care.
According to the U.S. Bureau of Census, more than half of all new U.S. consumers will be Spanish-speaking based on the growth of the U.S. population from 2000 - 2050. Because English-only support does not always meet the needs of the growing Hispanic market, companies can utilize TeleTech's eCustomerReps(TM) in Mexico to ensure that the customer interaction is conducted entirely in fluent Spanish. These knowledgeable and educated eCustomerReps are native Spanish speakers who understand the importance of first-class customer service and the role language plays in that experience.
TeleTech's existing infrastructure in Mexico includes telephony, personnel and technology -- all equipped to handle interactions in Spanish. TeleTech's new Spanish language customer care solution, called HMCIM (Hispanic Market Customer Interaction Management), is cost-effective and easier to implement than most other Spanish solutions. Also, many companies that currently have Spanish customer support capabilities will benefit from the cost-savings that TeleTech can provide based on its best practices and proprietary methodologies.
"As more companies expand globally, TeleTech is there to provide the level of international support that businesses require," said Michael Graham-Hyde, senior vice-president and chief marketing officer, TeleTech. "Our ability to offer the highest-quality customer care around the world and in more than 25 languages differentiates TeleTech in the eCommerce customer relationship management (eCRM) industry."
To manage this new program, TeleTech has named Elias Mercado as the new vice-president of Hispanic Business Development. Mercado will build a team focused on providing multi-lingual customer care solutions, such as HMCIM, to TeleTech's clients around the globe.
"Elias joins TeleTech after a very successful career at First Data Corporation," said Steve Earley, senior vice president, sales for North America, TeleTech. "Elias' proven business development capabilities, particularly in the financial services industry, will significantly help TeleTech's efforts with this latest service offering."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated, eCommerce-enabling customer relationship management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. TeleTech operates 15,300 Internet-enabled customer interaction center workstations and employs more than 19,300 people in nine countries. TeleTech's eCRM capabilities, including B2B electronic channel management and database management, help companies inform, acquire, service, grow and retain their customers throughout the entire relationship lifecycle. Its innovative customer interaction platform, CyberCare, integrates the full spectrum of voice and Internet communications, including custom e-mail response, "chat" and extensive Web co-browsing capabilities. Through 35 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients unparalleled success in acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com. FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities; TeleTech's ability to predict the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, for first and second quarters 2000, which describe other important factors that may impact TeleTech's business, results of operations and financial condition. SOURCE TeleTech Holdings, Inc.
Web site: http://www.teletech.comCompany News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Liz Johnson, Media Relations, 303-813-4229,
elizabethjohnson@teletech.com, or Kirsten Hamling, Investor
Relations, 303-894-7379, kirstenhamling@teletech.com, both of
TeleTech Holdings