DENVER, Aug. 10 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), the leading global provider of eCommerce-enabling customer management solutions, today announced a multi-year contract with HealthMarket to provide customer service and support to HealthMarket members and site visitors. HealthMarket is a self-directed healthcare company developing unique benefit plan options representing the first viable alternative to managed care in over fifteen years.
"Finding quality, affordable healthcare is one of the most important priorities for employers, individuals, brokers and insurers," said Scott Thompson, chief executive officer and president of TeleTech. "With TeleTech's worldwide experience in managing complex customer relationships we can help HealthMarket develop deep and lasting relationships with its customers."
Through its innovative customer interaction platform known as CyberCare(TM), TeleTech will exclusively manage all customer inquiries and technical support issues as HealthMarket ushers in the new paradigm of self-directed healthcare. CyberCare integrates voice and Internet communication, including custom email responses, "chat" and extensive Web co-browsing capabilities across a single platform, enabling HealthMarket customers to seek assistance through any communication channel.
"In the new era of self-directed healthcare, consumers will be working more closely with their physicians to take control of their healthcare," said Steve Wiggins, founder and chief executive officer of HealthMarket. "As they do, they will need help from experienced customer management professionals to more easily and directly find, evaluate, and purchase healthcare services."
According to Wiggins, HealthMarket selected TeleTech based on the company's reputation as a leader in customer interaction and support. TeleTech is committed to building leading-edge solutions that support their client's technology and meet the needs for future generations of customer relationship management.
HEALTHMARKET PROFILE
HealthMarket is a privately held company offering self-directed healthcare products to consumers, employers and insurers. Founded in 1999 by industry veteran Stephen F. Wiggins, HealthMarket shifts healthcare decision making from insurance intermediaries to physicians and patients. Through its innovative approach to redesigning healthcare purchasing and coverage, employers and insurers are able to reduce expenditures, control costs and satisfy employees. The company, based in Wilton, Connecticut, can be accessed through 1-800-282-1414, or at http://www.healthmarket.com.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated, e-commerce-enabling customer management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. Its innovative customer interaction platform, CyberCare(TM), integrates the full spectrum of voice and Internet communications, including custom e-mail response, "chat" and extensive Web co-browsing capabilities. TeleTech operates 15,300 state-of-the-art customer interaction center workstations and employs 19,300 people in nine countries. Through 35 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients/partners unparalleled success in acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities; TeleTech's ability to predict the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K and Quarterly Report on Form 10-Q for the first quarter 2000, which describe other important factors that may impact TeleTech's business, results of operations and financial condition.
SOURCE TeleTech Holdings, Inc.
Web site: http://www.healthmarket.com http://www.teletech.comCompany News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Media Relations, 720-947-6182,
clairemaledon@teletech.com, or Emily Eikelberner, Investor
Relations, 303-894-7360, emilyeikelberner@teletech.com, both of
TeleTech Holdings; or Megan Guffey of Chandler Chicco Agency,
212-229-8437, mguffey@ccapr.com, for HealthMarket