DENVER and STOCKTON, Calif., June 5 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC) and The San Joaquin Partnership today announced that TeleTech is opening a new customer interaction center (CIC) in Stockton, Calif. that will employ approximately 500 people within the San Joaquin County, Calif. region. TeleTech, the leading global provider of e-commerce- enabling customer management solutions, is building the CIC to serve as a customer support-outsourcing center for Allstate Insurance Company -- a recent addition to TeleTech's growing list of Fortune 1000 clients.
Working with The San Joaquin Partnership, a non-profit organization responsible for the area's economic development, TeleTech is seeking hundreds of customer support agents to represent Allstate during customer interactions. The agents will work in a modern Web-enabled environment to provide Allstate customers with the latest in Internet and telephone interaction. Also, TeleTech is recruiting staff to manage the CIC's facilities and other center functions. TeleTech provides its employees with a competitive salary, benefits, and if necessary, training for the California Fire and Causality Broker-Agent Insurance License. Experience requirements vary, from entry- level positions to managerial.
"We surveyed several locations seeking the best place for the new CIC, and thanks to the help from The San Joaquin Partnership, we chose Stockton because of its phenomenal growth rate and its pool of talented people," said Al Penland, human resources director, TeleTech. "The training we'll provide the new employees will open doors for them in functions such as customer support interaction, project management and insurance. Also, the opportunity to work with Allstate Insurance is an obvious bonus to people seeking career growth."
The San Joaquin Partnership Organization
The San Joaquin Partnership was a pivotal resource in bringing the TeleTech CIC to Stockton. The non-profit economic development organization works for the benefit of the county by attracting new businesses to the area. Partnership President & CEO Michael E. Locke said, "We promote the abundance and quality of labor in San Joaquin County and quite often we must substantiate those claims, especially when a company such as TeleTech intends to hire hundreds of people. TeleTech wants demonstrated assurances of the availability and quality, including work ethics, of the local work force."
Locke said the Partnership brought in its Human Resource Support Team to meet with TeleTech. This team is composed of representatives from the State Trade and Commerce Agency Employment Training Panel (ETP), CalWORKS, Employment Development Department (EDD), San Joaquin County WorkNet, San Joaquin Delta College, California State University Stanislaus - Stockton campus and the San Joaquin County Office of Education Regional Occupational Program. He said they effectively presented the San Joaquin County workforce and training support as capable of fulfilling the needs of TeleTech.
Locke also said the City of Stockton should be applauded for its ability to meet TeleTech's needs by fast tracking the tenant improvements at the 6221 West Lane location, formerly occupied by Jumbo Sports, to have the 51,427 square foot building ready for a mid-September opening.
He emphasized that TeleTech will begin recruiting and hiring immediately. New employees will then participate in a paid training and licensing process, to be held off-site within Stockton, and completed by the September startup.
"New business siting in Stockton has primarily been manufacturing facilities and distribution warehousing," said Locke. "TeleTech's arrival presents a new opportunity for people seeking a career, especially with the employer's complete training and licensing program. We're thrilled to be part of the team responsible for bringing these options to Stockton."
Interested Applicants
TeleTech will be hiring for the following positions: -- Senior Sales & Service Professionals -- Internet Sales & Service Professionals -- Sales Professionals -- Service Professionals -- Technical, Administrative and Managerial Support Professionals
Those who are interested in a position with TeleTech should come by the Stockton recruiting offices, or mail a resume and salary requirements to:
Suite 227 5250 Claremont Avenue Stockton CA 95207
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated, e-commerce-enabling customer management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. Its innovative customer interaction platform, CyberCare(TM), integrates the full spectrum of voice and Internet communications, including custom e-mail response, "chat" and extensive Web co-browsing capabilities. TeleTech operates 12,800 state-of- the-art customer interaction center workstations and employs 16,900 people in nine countries. Through 32 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients/partners unparalleled success in acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com.
The San Joaquin Partnership Profile
The San Joaquin Partnership is a non-profit economic development corporation assisting business and industry locate into San Joaquin County, CA. Confidential services are provided without obligation and include site and facility searches, site location, labor and wage information, demographics support, project facilitation and community data. Information about the Partnership can be found on the web at http://www.sjpnet.org or call 1-800-570-5627.
SOURCE TeleTech Holdlings, Inc.; The San Joaquin Partnership
Web site: http://www.teletech.comCompany News On-Call: http://www.prnewswire.com/comp/107907.html
or fax, 800-758-5804, ext. 107907
CONTACT: Claire Maledon, Director, Media Relations, TeleTech
Holdings, Inc., 720-947-6182, clairemaledon@teletech.com; or
Michael E. Locke, President & CEO of The San Joaquin Partnership,
209-956-3380, mlocke@sjpnet.org