SAN DIEGO, March 12 /PRNewswire/ -- Newgen Results Corporation (a wholly-owned subsidiary of TeleTech Holdings, Inc.) (Nasdaq: TTEC) today announced a two-year agreement with Hyundai Auto Canada to provide customized customer relationship management (CRM) services to more than 149 Hyundai dealers in Canada. Newgen combines marketing and customer retention with expert service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers.
"This endorsement demonstrates Hyundai Auto Canada's commitment to elevating customer experience to new levels," said Jerry Benowitz, Newgen chairman, president and CEO. "We are pleased to leverage our expertise to help ensure the continued growth of the Hyundai enterprise in Canada."
Under the terms of the agreement, Newgen will manage Hyundai's customer acquisition, retention and loyalty programs throughout the entire customer lifecycle. Through Newgen, Hyundai customers will receive special service reminders, promotions and other resources and have access to a wide array of information services.
"We believe brand loyalty and customer retention is earned by providing excellent products and excellent service," said Rob Lunn, customer relations manager, Hyundai Auto Canada. "Newgen's sophisticated data collection and mining, campaign management capabilities and its thorough follow-up from professionals who will represent Hyundai Auto Canada will enhance our customer relationships. We're confident that this approach will earn the customer loyalty that our products deserve."
About Hyundai Auto Canada
Hyundai Auto Canada has firmly established itself as a major player in the Canadian Automotive marketplace. The company introduced the Santa Fe, a new entrant in the compact SUV segment, and the XG300, its all new near-luxury vehicle to fuel the fire which will push Hyundai to even greater heights in the future. Hyundai Auto Canada, located in Markham, Ontario, distributes and sells the Accent, Elantra sedan, Tiburon sports coupe, Sonata, Santa Fe, and XG300 through its 149 dealers across Canada.
About Newgen Results Corporation
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines marketing and customer retention with expert service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers. Newgen currently supports approximately 5,000 auto dealerships nationwide and maintains relationships with leading automotive companies and dealers groups including Audi, BMW, Ford, General Motors, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, Volvo, plus AutoNation and CarMax Auto Superstores. For more information, call 800-7NEWGEN or visit www.ngresults.com. TeleTech, which acquired Newgen in 2000, is a global provider of customer management and leading solutions.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities and ventures; TeleTech's ability to predict future revenues and associated costs, as well as the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, for first, second and third quarters 2000, and other publicly filed documents which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward-looking statements after the date of this release. SOURCE TeleTech Holdings, Inc.
CONTACT: Elizabeth Johnson, Media Relations, 303-813-4229, elizabethjohnson@teletech.com, or Erika Barnes, Investor Relations, 720-947-6390, erikabarnes@teletech.com, both of TeleTech Holdings, Inc./