SAN DIEGO and DAYTON, Ohio, March 17 /PRNewswire-FirstCall/ -- Newgen Results Corporation, a subsidiary of TeleTech Holdings Inc. (Nasdaq: TTEC), and The Reynolds and Reynolds Company (NYSE: REY) today announced Newgen's acquisition of Reynolds' Campaign Management Services business consisting of dealer contracts and software licenses.
In addition, Newgen has been named a Reynolds Certified Interface partner, with access to the Reynolds ERA(R) and ERA XT dealer management systems, as well as the Reynolds ERA XTR and Reynolds Generations Series Suite retail management systems.
"The acquisition of Reynolds' Campaign Management Services business establishes Newgen as a market leader," said Greg O'Neill, president and general manager of Newgen. "This gives us the ability to work with automotive retailers and car companies in establishing new opportunities to attract and retain customers."
Mike Berry, Reynolds senior vice president, Solutions Management, said, "Our agreement with Newgen represents an opportunity to better leverage the core strengths of Reynolds and Newgen for the benefit of our customers. In addition, Newgen's certification as a Reynolds Certified Interface partner promotes the data security, integrity, privacy, and supportability of the Newgen solution within Reynolds environments, and we look forward to working with Newgen on future sales opportunities."
ABOUT REYNOLDS AND REYNOLDS
Reynolds and Reynolds (http://www.reyrey.com) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. Serving the automotive retailing industry since 1927, Reynolds enables OEMs and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service, and training solutions include a full range of retail and enterprise management systems, Web and Customer Relationship Management solutions, learning and consulting services, documents, data management and integration, networking and support and leasing services. Reynolds serves more than 20,000 customers comprising nearly 90 percent of the automotive retailers and virtually all OEMs doing business in North America.
ABOUT NEWGEN
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines marketing and customer retention with an in depth knowledge of service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers. Newgen houses vehicle data for 60 million consumers, sends out over 32 million letters, and places 28 million telephone calls annually on behalf of over 5,000 auto dealerships nationwide. Newgen also maintains relationships with leading automotive manufacturers and dealers groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, Volvo, plus AutoNation, and CarMax Auto Superstores. For more information, call 800-7NEWGEN or visit www.ngresults.com. TeleTech Holdings, Inc., which acquired Newgen in 2000, is a leading provider of integrated CRM solutions for global organizations predominantly in the communications, financial services, technology, government, and transportation industries.
ABOUT TELETECH
TeleTech is a global business services company that provides a full range of front- to back-office solutions including customer management, BPO, database marketing, and outsourced services to measurably enhance clients' core customer management processes. TeleTech's ability to create innovative strategies, combined with its global technology platform and delivery infrastructure, helps clients increase revenue, lower costs, and retain their customers around the world. TeleTech's products and services, standardized processes, and recognized capabilities to implement complex global projects make the Company a valued partner for clients that include Global 1000 businesses and governments. TeleTech partners with clients to offer 150 languages, through its more than 32,000 employees, in 17 countries. For additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating to future results. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause TeleTech's and its subsidiaries' actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: the ability for the Company to execute its growth plans and to achieve its three-year financial goals and targeted cost reductions; the Company's ability to increase profitability via the globalization of its North American best operating practices; the ability to successfully launch and generate revenue from new product introductions; the estimated revenue associated with new or renewed client agreements; the possibility of the Company's Database Marketing and Consulting segment not returning to historic levels of profitability; the ability of the Company to fund its future growth initiatives; greater than anticipated competition in the customer care market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing significant client relationships, or early termination of a client agreement; the Company's ability to close new business and fill excess capacity; consumers' concerns or adverse publicity regarding the products of the Company's clients; higher than anticipated start-up costs or lead times associated with new ventures or business in new markets; execution risks associated with performance-based pricing metrics in certain client agreements; the Company's ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather- related events; risks associated with attracting and retaining cost-effective labor at the Company's customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which the Company operates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Annual Report on Form 10-K for the year ended 2004, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
+1-303-397-8592
Dan Campbell
+1-303-397-8634
Media
Julie Lucas
Public Relations
+1-303-397-8555
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of TeleTech Holdings, Inc.