This Certification Adds an Important New Dimension to eLoyalty’s
Customer Experience Technology Capabilities
AUSTIN, Texas--(BUSINESS WIRE)--Oct. 24, 2012--
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today that eLoyalty,
LLC, a TeleTech company, has achieved the Cisco Cloud Provider
Certification and Cloud Hosted Collaboration Solution (HCS) designation
to support its expanding role in deploying cloud solutions. eLoyalty is
the first Cisco partner certified to offer Contact Center as a Service
(CCaaS).
As its first authorized CCaaS Service Provider, Cisco recognizes
eLoyalty for its investment in building, owning and operating two
distinct data centers to offer private and multitenant cloud services to
end customers. Additionally, eLoyalty’s cloud service offerings enhance
customer experience, scale rapidly, integrate with proprietary client
systems, reduce capital spending, and meet stringent security and
privacy standards.
With this designation, eLoyalty integrates its current enterprise-class
global cloud contact center suite of technology solutions with Cisco’s
HCS platform for clients who want cloud solutions, or want to blend
cloud and on-premise deployments in a hybrid solution.
“eLoyalty has long been a leader in designing and implementing premise
and cloud contact center solutions for Fortune 1000 clients,” said Steve
Pollema, president of eLoyalty. “With this new Cisco Certified Cloud
Provider designation, eLoyalty is further elevating the global customer
experience by leveraging Cisco’s Unified Communications and Customer
Collaboration applications.”
Earlier this year, Cisco honored eLoyalty with its exclusive Customer
Service Excellence Award. The award recognizes the high customer
satisfaction ratings that eLoyalty received during an annual survey
conducted by Cisco. eLoyalty has achieved this distinction every year
since the award’s inception in 2007.
The Cisco Cloud Partner Program empowers channel partners to build
end-to-end cloud solutions and professional services practices based on
Cisco cloud computing infrastructure. This program offers training based
on Cisco best practices, tools, and intellectual property, as well as
one-on-one mentoring to help channel partners as they enhance their
competencies in selling and implementing end-to-end cloud services.
ABOUT eLoyalty, LLC
eLoyalty, LLC, a wholly-owned subsidiary of TeleTech Holdings, Inc., is
recognized industry-wide for 20 years of technical expertise in
transforming customer management environments for a wide variety of
multinational clients. eLoyalty has unparalleled experience and
qualifications with managed on-premise or cloud multichannel contact
center solutions, as well as virtual store and branch
integration. Enterprises that require advanced voice and data
technologies integrated with customer-focused business design turn to
eLoyalty for consulting services, systems integration, application
development, monitoring, and managed services. Drawing on relationships
with industry leaders like Cisco Systems, eLoyalty blends their services
with industry-leading hardware and software applications to deliver
best-in-class solutions. For more information, visit eLoyalty on the web
at www.eloyalty.com.
ABOUT TELETECH
For nearly 30 years, TeleTech and its subsidiaries have helped the
world's most successful companies design, enable, manage and grow
customer value through the delivery of superior customer experiences
across the customer lifecycle. As the go-to partner for the Global 1000,
the TeleTech group of companies delivers technology-enabled solutions
that maximize revenue, transform customer experiences and optimize
business processes. From strategic consulting to operational execution,
our more than 40,000 employees drive success for clients in the
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the company leverages its innovative leadership to
ensure that students in underserved communities around the globe have
access to the tools and support they need to maximize their educational
outcomes. For additional information, please visit http://www.teletech.com.
Cisco and the Cisco logo are registered trademarks of Cisco Systems Inc.
in the United States and certain other countries.
Source: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Karen
Breen, 303-397-8592
or
Media Contact
Jeanna Blatt,
303-397-8507
