Whether you're a hyper-growth start-up or a long-standing company with roots going back centuries, learn how to address customer transformation in this month's issue of the
Article topics include:
- How live chat is changing the game for a leading B2B manufacturer
- The secret to using social media to have more authentic interactions with unique customer groups
- How digital and human expertise are combining to supercharge customer care
- Benchmark research on what it takes for leaders to maintain momentum in their CX initiatives
Rather than seeing disruption as negative, innovative companies are making it work for their business as an opportunity to drive change. Firms are taking practical steps to prioritize initiatives that have positive impact on customers and growth. This issue is full of stories of disruption and transformation, with successful strategies and tactics for addressing these changes as well as insights found in their associated outcomes.
"This year we need to stop talking about the inevitability of disruption and start managing through the actual transformation. At
Each quarter,
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