The report evaluates leading providers supporting healthcare payer and provider enterprises with CX, member engagement, and intelligent operations capabilities. It assesses CX companies based on market impact, vision, and capability, including their ability to deliver technology-led, data-driven, and compliant CX solutions tailored to the healthcare ecosystem.
“By combining a full-service healthcare model with intent-driven technology, TTEC is well-positioned to tackle longstanding challenges in member and patient interactions, while helping healthcare organizations drive better experiences, improve efficiency, and optimize workforce performance,” says
Fernandes continued, “TTEC’s domain depth across payer, provider, patient, and member engagement, supported by a large healthcare advocate base, enables it to simplify interactions and better support high-impact moments across the healthcare journey. Investments in technologies such as Angel Assist, and ADDI, further strengthen its ability to improve agent readiness and modernize service delivery. These factors have contributed to its position as a Major Contender in Everest Group’s Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026.”
TTEC’s inclusion in this year’s assessment reflects its continued investment in AI-enabled CX, deep domain expertise in healthcare, and ability to deliver scalable, secure, and outcomes-focused engagement solutions across the patient and member journey.
“Our recognition as a Major Contender reflects the work we’re doing alongside healthcare organizations to turn complex challenges into better experiences,” said
Performance Highlights
According to
- AI-driven engagement models that improve patient and member experiences across channels;
- Integrated CX and back-office operations designed to streamline healthcare workflows;
- A scalable global delivery model designed for compliance, security, and resilience; and
- Deep expertise across payer, provider, and life sciences segments.
TTEC’s Healthcare Practice
TTEC’s healthcare practice helps payers, providers, and life sciences organizations improve patient and member experiences through a combination of AI-powered technology and human-centered services. The company delivers end-to-end solutions across the healthcare journey – from enrollment and customer support to care coordination and back-office operations – designed to increase access, satisfaction, and efficiency. With deep industry expertise and a focus on compliance and security, TTEC enables healthcare organizations to navigate complexity while driving better outcomes and operational performance.
To learn more about TTEC’s healthcare CX capabilities, visit https://www.ttec.com/industries/healthcare.
About TTEC
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix Reports.
Media Contact
Meredith.matthews@ttec.com
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Everest Group Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026
TTEC Recognized as a Major Contender in Healthcare CXM
Source: TTEC Services Corporation