Expected to be Immediately Accretive to Earnings
ENGLEWOOD, Colo.--(BUSINESS WIRE)--Jan. 10, 2013--
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced the
acquisition of Technology Solutions Group, Inc. (TSG), a provider of
customer-focused communication solutions.
Founded in 1999, TSG designs, delivers and manages world-class
communication solutions for both large enterprises and small and medium
businesses across numerous industries, with a strong presence in the
healthcare vertical.
TSG brings deep expertise in consulting and systems integration along
with the ongoing management of large, complex, multi-channel data,
telephony and converged IP-based environments. TSG’s offerings span
enterprise mobility, customer self-service and customer management
environments enabling companies to accelerate growth and benefit from
more satisfied customers, more intelligent processes and a more engaged
and productive workforce.
“Our clients are increasingly seeking a partner that can design and
deliver a holistic, customer-focused communication solution that ensures
their customers have the best experience regardless of the device,
location or media they choose,” said Ken Tuchman, TeleTech chairman and
chief executive officer. “The TSG acquisition will further strengthen
our technology-driven revenue in the large enterprise market while also
expanding our reach into small and medium businesses to further leverage
our marketing services and cloud-based solutions.”
As with previous acquisitions, TeleTech plans to fully leverage the
sales opportunities within its expanded client base and believes it will
be a strong contributor to future growth.
The acquisition closed on December 31, 2012 and is expected to be
immediately accretive to TeleTech’s earnings.
ABOUT TECHNOLOGY SOLUTIONS GROUP
Technology Solutions Group delivers world-class customer-focused
communication solutions. TSG brings deep expertise in consulting and
systems integration along with the ongoing management of large, complex,
multi-channel data, telephony and converged IP-based environments that
include both cloud- and premise-based operations.
TSG’s offerings enable companies to accelerate growth and benefit from
more satisfied customers, more intelligent processes and a more engaged
and productive workforce with solutions that span enterprise mobility,
customer self-service and customer management environments. For
additional information, please visit www.4tsg.com.
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 39,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the Company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's current
expectations. Actual results and events in future periods could differ
materially from those projected in these forward-looking statements
because of a number of risks and uncertainties including: achieving
estimated revenue from new, renewed and expanded client business as
volumes may not materialize as forecasted, especially due to the global
economic slowdown; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final
stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired
companies and the sales of new products; the possibility of lower
revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated
competition in the customer management industry, causing adverse pricing
and more stringent contractual terms; risks associated with losing or
not renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing clients
due to consolidation in the industries we serve; consumers’ concerns or
adverse publicity regarding our clients’ products; our ability to find
cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated
with business interruption due to weather, fires, pandemic, or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of asset
impairments and restructuring charges; risks associated with changes in
foreign currency exchange rates; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that adversely impacts our tax obligations, health
care costs or the customer management industry. A detailed discussion of
these and other risk factors that could affect our results is included
in TeleTech'sSEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2011. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors”
section of TeleTech’s website, which is located at www.teletech.com.
All information in this release is as of January 10, 2013. The Company
undertakes no duty to update any forward-looking statement to conform
the statement to actual results or changes in the Company’s expectations.
Source: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investors:
Karen Breen, 303-397-8592
or
Media:
Jeanna
Blatt, 303-397-8507