Expands Global Management Consulting Capabilities and Deepens
Industry Expertise in Key Verticals Including Financial Services,
Healthcare and Government; Acquisition Expected to be Accretive to
Earnings
ENGLEWOOD, Colo.--(BUSINESS WIRE)--Oct. 8, 2012--
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, today announced the
acquisition of Guidon Performance Solutions and its wholly owned
subsidiary Synovation Health Collaborative. Guidon is an international
management consulting firm focused on helping some of the world’s
largest service companies realize the benefits of operational and
cultural transformation.
“The acquisition of Guidon extends TeleTech’s management consulting
expertise around customer experience optimization and further
strengthens our ability to go from strategy to execution in delivering
fully-integrated solutions that help clients increase revenue and
improve profitability,” said Ken Tuchman, TeleTech chairman and chief
executive officer. “Guidon’s marquee client base, wealth of service
industry experience and culture of innovation align perfectly with our
growth strategy. Their expertise in key verticals provides a strong
foundation from which to leverage our combined capabilities and deliver
meaningful results to our clients.”
“In today’s hyper-competitive business climate, providing a
high-quality, customer experience has become the sole differentiator for
our clients and requires a steadfast commitment to operational and
cultural excellence,” said Ron Wince, President and CEO, Guidon
Performance Solutions. “Unlike many consulting firms, Guidon’s
consultants bring deep operational experience in the same industries as
our clients and we work alongside them to help execute our
recommendations ensuring the achievement and sustainability of future
results.”
Guidon’s proven track record of driving higher revenue, productivity and
customer satisfaction is a result of having worked in many of the
world’s largest and most sophisticated operating environments. Guidon
has extensive experience in financial services, healthcare, government,
retail, technology and other service organizations.
A key component of Guidon’s offerings involves its High Performance
Culture (HPC) practice. From senior executives to front-line associates,
Guidon HPC provides an operating architecture and lean management
framework for developing strategic imperatives, aligning and cascading
initiatives and creating accountability and transparency for results.
Importantly, Guidon is innovating new ways to advance the future of
management consulting via its wholly owned subsidiary, Synovation Health
Collaborative (SHC). SHC engages a community of experts and disruptive
innovators – from patients to policy makers, physicians to
entrepreneurs, employers to government officials – committed to
unraveling the complexities of the U.S. health system and transforming
it in a tangible way. Utilizing the unique blend of SynovationLink, a
progressive social networking platform, face-to-face interaction via
Synovation Summits, monthly webinars, and a powerful suite of tools to
drive change, this community of innovative creators is working to design
and implement solutions to advance and improve the U.S. health system.
Terms of the transaction were not disclosed and the acquisition is
expected to be accretive to TeleTech’s earnings.
ABOUT GUIDON PERFORMANCE SOLUTIONS
Guidon is a global management consulting organization that helps clients
achieve rapid, sustainable improvements in operational performance and
growth. Guidon pioneered the combined application of Lean and Six Sigma
in the service sector and has a proven track record working with clients
in financial services, healthcare, government, retail, technology and
other service organizations. With a full-spectrum of capabilities
focused on people, process, and technology, Guidon provides strategic
direction and hands-on implementation to guide cultural and
organizational transformation. Guidon’s approach, aligned with client
leadership, generates measurable results including revenue growth, cost
reduction, productivity improvement, increased customer satisfaction and
innovation. For more information about Guidon, please visit www.guidonps.com.
ABOUT SYNOVATION HEALTH COLLABORATIVE
Synovation Health Collaborative engages a community of experts and
disruptive innovators – from patients to policy makers, physicians to
entrepreneurs, employers to government officials – committed to
unraveling the complexities of our health system and transforming it in
a tangible way. Utilizing the unique blend of SynovationLink, a
progressive social networking platform, face-to-face interaction via
Synovation Summits, monthly webinars, and a powerful suite of tools to
drive change, this community of innovative creators will design and
implement solutions to advance a health system that works.
ABOUT TELETECH
For nearly 30 years, TeleTech and its subsidiaries have helped the
world’s most successful companies design, enable, manage and grow
customer value through the delivery of superior customer experiences
across the customer lifecycle. As the go-to partner for the Global 1000,
the TeleTech group of companies delivers technology-enabled solutions
that maximize revenue, transform customer experiences and optimize
business processes. From strategic consulting to operational execution,
our more than 41,000 employees drive success for clients in the
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the company leverages its innovative leadership to
ensure that students in underserved communities around the globe have
access to the tools and support they need to maximize their educational
outcomes. For additional information, please visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's current
expectations. Actual results and events in future periods could differ
materially from those projected in these forward-looking statements
because of a number of risks and uncertainties including: achieving
estimated revenue from new, renewed and expanded client business as
volumes may not materialize as forecasted, especially due to the global
economic slowdown; the ability to close and ramp new business
opportunities that are currently being pursued or that are in the final
stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired
companies and the sales of new products; the possibility of lower
revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated
competition in the customer management industry, causing adverse pricing
and more stringent contractual terms; risks associated with losing or
not renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing clients
due to consolidation in the industries we serve; consumers’ concerns or
adverse publicity regarding our clients’ products; our ability to find
cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated
with business interruption due to weather, fires, pandemic, or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of asset
impairments and restructuring charges; risks associated with changes in
foreign currency exchange rates; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that adversely impacts our tax obligations, health
care costs or the customer management industry. A detailed discussion of
these and other risk factors that could affect our results is included
in TeleTech's SEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2011. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors”
section of TeleTech’s website, which is located at www.teletech.com.
All information in this release is as of October 8, 2012. The Company
undertakes no duty to update any forward-looking statement to conform
the statement to actual results or changes in the Company’s expectations.
Source: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Karen
Breen, 303-397-8592
or
Media Contact
Jeanna Blatt,
303-397-8507
