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Document and Entity Information - shares	6 Months Ended
Document and Entity Information - shares	Jun. 30, 2020	Jul. 31, 2020
Document and Entity Information [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2020
Document Transition Report	false
Entity File Number	001-11919
Entity Registrant Name	TTEC Holdings, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	84-1291044
Entity Address, Address Line One	9197 South Peoria Street
Entity Address, City or Town	Englewood
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80112
City Area Code	303
Local Phone Number	397-8100
Title of 12(b) Security	Common stock of TTEC Holdings, Inc., $0.01 par value per share
Trading Symbol	TTEC
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		46,733,591
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q2
Entity Central Index Key	0001013880
Amendment Flag	false

Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Current assets
Cash and cash equivalents	$ 482,255	$ 82,407
Accounts receivable, net of allowance of $5,795 and $5,452, respectively	353,289	331,096
Prepaids and other current assets	87,950	96,287
Income and other tax receivables	35,358	40,035
Total current assets	958,852	549,825
Long-term assets
Property, plant and equipment, net	177,099	176,633
Operating lease assets	142,701	150,808
Goodwill	307,139	301,694
Deferred tax assets, net	10,508	13,263
Other intangible assets, net	108,205	115,596
Other long-term assets	62,485	68,969
Total long-term assets	808,137	826,963
Total assets	1,766,989	1,376,788
Current liabilities
Accounts payable	73,640	64,440
Accrued employee compensation and benefits	119,476	114,165
Other accrued expenses	37,892	79,171
Income taxes payable	24,627	11,307
Deferred revenue	33,820	39,447
Current operating lease liabilities	45,121	45,218
Other current liabilities	10,214	9,541
Total current liabilities	344,790	363,289
Long-term liabilities
Line of credit	700,000	290,000
Deferred tax liabilities, net	10,008	10,602
Non-current Income Taxes Payable	25,208	25,208
Non-current operating lease liabilities	116,558	127,395
Other long-term liabilities	68,472	79,641
Total long-term liabilities	920,246	532,846
Total liabilities	1,265,036	896,135
Redeemable noncontrolling interest	54,026	48,923
Stockholders' equity
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of June 30, 2020 and December 31, 2019	0	0
Common stock - $0.01 par value; 150,000,000 shares authorized; 46,682,482 and 46,488,938 shares outstanding as of June 30, 2020 and December 31, 2019, respectively	467	465
Additional paid-in capital	355,968	356,409
Treasury stock at cost: 35,369,771 and 35,563,315 shares as of June 30, 2020 and December 31, 2019, respectively	(602,117)	(605,314)
Accumulated other comprehensive income (loss)	(128,528)	(106,234)
Retained earnings	810,234	773,218
Noncontrolling interest	11,903	13,186
Total stockholders' equity	447,927	431,730
Total liabilities and stockholders' equity	$ 1,766,989	$ 1,376,788

Consolidated Balance Sheets (Parenthetical) - USD ($)	Jun. 30, 2020	Dec. 31, 2019
Stockholders' equity
Allowance for Doubtful Accounts Receivable, Current	$ 5,795,000	$ 5,452,000
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	46,682,482	46,488,938
Treasury stock, shares	35,369,771	35,563,315

Consolidated Statements of Comprehensive Income (Loss) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Consolidated Statements of Comprehensive Income
Revenue.	$ 453,081	$ 392,515	$ 885,294	$ 786,871
Type of Revenue	us-gaap:ServiceMember	us-gaap:ServiceMember	us-gaap:ServiceMember	us-gaap:ServiceMember
Operating expenses
Cost of services (exclusive of depreciation and amortization presented separately below)	$ 337,306	$ 299,237	$ 658,863	$ 592,571
Selling, general and administrative	47,360	50,864	97,194	100,584
Depreciation and amortization	18,660	17,050	37,532	33,793
Restructuring charges, net	793	428	1,331	1,389
Impairment losses		2,063	696	3,569
Total operating expenses	404,119	369,642	795,616	731,906
Income from operations	48,962	22,873	89,678	54,965
Other income (expense)
Interest income	491	429	855	769
Interest expense	(3,104)	(4,208)	(12,696)	(9,496)
Other income (expense), net	(1,761)	1,865	1,635	2,663
Total other income (expense)	(4,374)	(1,914)	(10,206)	(6,064)
Income before income taxes	44,588	20,959	79,472	48,901
Benefit from (provision for) income taxes	(11,039)	(7,345)	(21,238)	(14,811)
Net income	33,549	13,614	58,234	34,090
Net income attributable to noncontrolling interest	(2,224)	(1,816)	(5,375)	(3,290)
Net income (loss) attributable to TTEC stockholders	31,325	11,798	52,859	30,800
Other comprehensive income (loss)
Foreign currency translation adjustments	10,980	4,749	(18,834)	6,380
Derivative valuation, gross	5,101	6,082	(5,448)	10,262
Derivative valuation, tax effect	(1,317)	(1,630)	1,429	(2,749)
Other, net of tax	119	(38)	246	17
Total other comprehensive income (loss)	14,883	9,163	(22,607)	13,910
Total comprehensive income (loss)	48,432	22,777	35,627	48,000
Less: Comprehensive income attributable to noncontrolling interest	(1,867)	(1,787)	(3,567)	(3,290)
Comprehensive income (loss) attributable to TTEC stockholders	$ 46,565	$ 20,990	$ 32,060	$ 44,710
Weighted average shares outstanding
Basic	46,619	46,318	46,559	46,261
Diluted	46,861	46,684	46,838	46,636
Net income per share attributable to TTEC stockholders
Basic	$ 0.67	$ 0.25	$ 1.14	$ 0.67
Diluted	$ 0.67	$ 0.25	$ 1.13	$ 0.66

Consolidated Statement of Stockholders' Equity and Mezzanine Equity - USD ($) $ in Thousands	Stockholders' Equity of the Company Preferred Stock [Member]	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss)	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]	Total
Common stock beginning balance, share at Dec. 31, 2018		46,195,000
Beginning balance, value at Dec. 31, 2018		$ 462	$ (610,177)	$ 353,932	$ (124,596)	$ 725,551	$ 7,677	$ 352,849
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)						30,800	3,290	34,090
Dividends to shareholders						(13,864)		(13,864)
Capital contribution from noncontrolling interest							3,362	3,362
Dividends distributed to noncontrolling interest							(2,250)	(2,250)
Foreign currency translation adjustments					6,380			6,380
Derivatives valuation, net of tax					7,513			7,513
Vesting of restricted stock units, share		192,000
Vesting of restricted stock units, value		$ 2	3,173	(6,398)				(3,223)
Equity-based compensation expense				6,534				6,534
Other, net of tax.					17			17
Preferred stock ending balance, share at Jun. 30, 2019	0
Common stock ending balance, share at Jun. 30, 2019		46,387,000
Ending balance, value at Jun. 30, 2019	$ 0	$ 464	(607,004)	354,068	(110,686)	741,728	12,079	390,649
Temporary Equity, Ending Balance at Jun. 30, 2019								0
Preferred stock beginning balance, share at Mar. 31, 2019	0
Common stock beginning balance, share at Mar. 31, 2019		46,297,000
Beginning balance, value at Mar. 31, 2019	$ 0	$ 463	(608,490)	353,639	(119,878)	729,930	9,610	365,274
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)	0					11,798	1,816	13,614
Dividends to shareholders	0
Capital contribution from noncontrolling interest	0						2,032	2,032
Dividends distributed to noncontrolling interest	0						(1,350)	(1,350)
Foreign currency translation adjustments	0				4,778		(29)	4,749
Derivatives valuation, net of tax	$ 0				4,452			4,452
Vesting of restricted stock units, share	0	90,000
Vesting of restricted stock units, value	$ 0	$ 1	1,486	(2,937)				(1,450)
Equity-based compensation expense	0			3,366				3,366
Other, net of tax.	$ 0				(38)			(38)
Preferred stock ending balance, share at Jun. 30, 2019	0
Common stock ending balance, share at Jun. 30, 2019		46,387,000
Ending balance, value at Jun. 30, 2019	$ 0	$ 464	(607,004)	354,068	(110,686)	741,728	12,079	390,649
Temporary Equity, Beginning Balance at Mar. 31, 2019								0
Increase (Decrease) in Temporary Equity [Roll Forward]
Temporary Equity, Net Income								0
Temporary equity distributions.								0
Temporary Equity, Ending Balance at Jun. 30, 2019								0
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative Effect of New Accounting Principle in Period of Adoption	$ 0					(759)		$ (759)
Preferred stock beginning balance, share at Dec. 31, 2019	0							0
Common stock beginning balance, share at Dec. 31, 2019		46,489,000						46,488,938
Beginning balance, value at Dec. 31, 2019		$ 465	(605,314)	356,409	(106,234)	773,218	13,186	$ 431,730
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)	$ 0					52,859	3,880	56,739
Dividends to shareholders	0					(15,843)		(15,843)
Dividends distributed to noncontrolling interest	0						(4,850)	(4,850)
Foreign currency translation adjustments	0				(18,521)		(313)	(18,834)
Derivatives valuation, net of tax	$ 0				(4,019)			(4,019)
Vesting of restricted stock units, share	0	193,000
Vesting of restricted stock units, value	$ 0	$ 2	3,197	(6,417)				(3,218)
Equity-based compensation expense	0			5,976				5,976
Other, net of tax.	$ 0				246			$ 246
Preferred stock ending balance, share at Jun. 30, 2020	0							0
Common stock ending balance, share at Jun. 30, 2020		46,682,000						46,682,482
Ending balance, value at Jun. 30, 2020	$ 0	$ 467	(602,117)	355,968	(128,528)	810,234	11,903	$ 447,927
Temporary Equity, Beginning Balance at Dec. 31, 2019								48,923
Increase (Decrease) in Temporary Equity [Roll Forward]
Temporary Equity, Net Income								1,495
Acquisition of noncontrolling interest								3,849
Temporary equity distributions.								(241)
Temporary Equity, Ending Balance at Jun. 30, 2020								54,026
Common stock beginning balance, share at Mar. 31, 2020		46,597,000
Beginning balance, value at Mar. 31, 2020		$ 466	(603,531)	355,734	(143,208)	778,909	13,036	401,406
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)						31,325	1,664	32,989
Dividends distributed to noncontrolling interest							(3,000)	(3,000)
Foreign currency translation adjustments					10,777		203	10,980
Derivatives valuation, net of tax					3,784			3,784
Vesting of restricted stock units, share		85,000
Vesting of restricted stock units, value		$ 1	1,414	(2,823)				(1,408)
Equity-based compensation expense				3,057				3,057
Other, net of tax.					119			$ 119
Preferred stock ending balance, share at Jun. 30, 2020	0							0
Common stock ending balance, share at Jun. 30, 2020		46,682,000						46,682,482
Ending balance, value at Jun. 30, 2020	$ 0	$ 467	$ (602,117)	$ 355,968	$ (128,528)	$ 810,234	$ 11,903	$ 447,927
Temporary Equity, Beginning Balance at Mar. 31, 2020								53,367
Increase (Decrease) in Temporary Equity [Roll Forward]
Temporary Equity, Net Income								560
Acquisition of noncontrolling interest								99
Temporary Equity, Ending Balance at Jun. 30, 2020								$ 54,026

Consolidated Statement of Stockholders' Equity (Parenthetical) - $ / shares	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Consolidated statement of stockholders' equity and mezzanine equity [Abstract]
Common Stock, Dividends, Per Share, Declared	$ 0.00	$ 0.00	$ 0.34	$ 0.30

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019
Cash flows from operating activities
Net income	$ 58,234	$ 34,090
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	37,532	33,793
Amortization of contract acquisition costs	205	488
Amortization of debt issuance costs	366	735
Imputed interest expense and fair value adjustments to contingent consideration	1,941	(555)
Provision for credit losses	607
(Gain) loss on disposal of assets	17	34
Loss on dissolution of subsidiary	2,467
Impairment losses	696	3,569
Deferred income taxes	3,289	(2,724)
Excess tax benefit from equity-based awards	(403)	(557)
Equity-based compensation expense	5,976	6,534
(Gain) loss on foreign currency derivatives	114	(232)
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	(26,007)	27,688
Prepaids and other assets	30,287	13,103
Accounts payable and accrued expenses	35,572	62,770
Deferred revenue and other liabilities	(45,615)	(57,470)
Net cash provided by operating activities	105,278	121,266
Cash flows from investing activities
Proceeds from sale of long-live assets	16	327
Purchases of property, plant and equipment	(31,915)	(28,428)
Acquisitions, net of cash acquired of $3,123 and zero, respectively	(4,421)
Net cash used in investing activities	(36,320)	(28,101)
Cash flows from financing activities
Proceeds from line of credit	905,700	540,200
Payments on line of credit	(495,700)	(594,200)
Payments on other debt	(4,356)	(7,016)
Payments of contingent consideration and hold back payments to acquisitions	(48,686)	(5,902)
Dividends paid to shareholders	(15,843)	(13,864)
Payments to noncontrolling interest	(5,091)	(2,250)
Capital contribution from noncontrolling interest		3,362
Tax payments related to issuance of restricted stock units	(3,218)	(3,223)
Payments of debt issuance costs	(35)	(1,819)
Net cash (used in) provided by financing activities	332,771	(84,712)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(4,645)	239
Increase (decrease) in cash, cash equivalents and restricted cash	397,084	8,692
Cash, cash equivalents and restricted cash, beginning of period	105,591	78,237
Cash, cash equivalents and restricted cash, end of period	502,675	86,929
Supplemental disclosures
Cash paid for interest	5,924	6,844
Cash paid for income taxes	10,605	19,445
Non-cash investing and financing activities
Acquisition of long lived assets through finance leases	1,599	1,318
Acquisition of equipment through increase in accounts payable, net	$ (2,169)	$ 221

Consolidated Statements of Cash Flows (Parenthetical) - USD ($)	6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019
Cash flows from investing activities
Acquisitions, net of cash acquired of $3,123 and zero, respectively	$ 3,123	$ 0

OVERVIEW AND BASIS OF PRESENTATION

6 Months Ended

Jun. 30, 2020

OVERVIEW AND BASIS OF PRESENTATION [Abstract]

OVERVIEW AND BASIS OF PRESENTATION

(1)OVERVIEW AND BASIS OF PRESENTATION

Summary of Business

TTEC Holdings, Inc. (“TTEC”, “the Company”) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience outcomes for many of the world’s most iconic and disruptive brands. Since its inception in 1982, the Company has been helping clients deliver frictionless customer experiences, strengthen their customer relationships, brand recognition and loyalty through personalized interactions, significantly improve their Net Promoter Score (“NPS”), and lower their total cost to serve by enabling and delivering simplified, consistent and seamless customer experience across channels and phases of the customer lifecycle. TTEC’s 51,700 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, Hong Kong, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.

The Company reports its financial information based on the following two segments: TTEC Digital and TTEC Engage.

●

TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients.

●

TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

TTEC Digital and TTEC Engage come together under our unified offering, Humanify^TM Customer Experience as a Service (“CXaas”), which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. Our Humanify^TM cloud platform provides a fully integrated ecosystem of Customer Experience (“CX”) offerings, including omnichannel, messaging, AI, ML, RPA, analytics, cybersecurity, customer relationship management (“CRM”), knowledge management and journey orchestration.

Basis of Presentation

The Consolidated Financial Statements are comprised of the accounts of TTEC, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, its 70% equity owned subsidiary First Call Resolution, LLC and its 70% equity owned subsidiary Serendebyte, Inc. (see Note 2). All intercompany balances and transactions have been eliminated in consolidation.

The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2020.

These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated Financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

Use of Estimates

The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.

Cash, Cash Equivalents and Restricted Cash

Cash and cash equivalents consist of cash and highly liquid short-term investments, primarily held in interest-bearing investments which have original maturities of less than 90 days. Restricted cash includes cash whereby the Company’s ability to use the funds at any time is contractually limited or is generally designated for specific purposes arising out of certain contractual or other obligations.

The following table provides a reconciliation of cash, cash equivalents and restricted cash reported in the Condensed Consolidated Balance Sheets that sum to the amounts reported in the Condensed Consolidated Statement of Cash Flows (in thousands):


	June 30, 2020		December 31, 2019

Cash and cash equivalents	$	482,255	$	82,407
Restricted cash included in "Prepaid and other current assets"		20,416		23,172
Restricted cash included in "Other noncurrent assets"		4		12
Total	$	502,675	$	105,591

Concentration of Credit Risk

The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across nine investment-grade financial institutions.

Recently Adopted Accounting Pronouncements

In January 2016, the FASB issued ASU 2016-13, “Financial Instruments – Credit Losses” (ASC 326), which amends the methodology of how and when companies measure credit losses on financial instruments. The objective of the ASU is to provide financial statement users more useful information regarding expected credit losses on financial instruments and other commitments. In November 2018, the FASB issued ASU 2018-19, “Codification Improvements to Topic 326, Financial Instruments - Credit Losses” which clarifies the scope of guidance in ASU 2016-13. In May 2019, the FASB issued ASU No. 2019-05, “Financial Instruments—Credit Losses (Topic 326), Targeted Transition Relief” which amended the transition guidance for the new credit losses standard. The ASU is effective for interim and annual periods beginning on or after December 15, 2019 with early adoption permitted, using a modified retrospective approach. The Company adopted the new guidance effective January 1, 2020 and the adoption did not have a material effect on the financial statements. See Note 4 for additional disclosures.

In August 2018, the FASB issued ASU 2018-15 “Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract” (“CCA”), which aligns the accounting for the costs of implementing CCA’s with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. Once these costs have been capitalized, they should be amortized over the term of the hosting arrangement. The ASU is effective for interim and annual periods beginning on or after December 15, 2019, using a prospective or retrospective transition approach. The Company adopted the new guidance effective January 1, 2020 using the prospective approach and the adoption did not have a material effect on the financial statements.

Other Accounting Pronouncements

In December 2019, the FASB issued ASU 2019-12, “Simplifying the Accounting for Income Taxes” (ASU 740), which is intended to simplify various aspects related to income tax accounting. The ASU is effective for interim and annual periods beginning on or after December 15, 2020, with early adoption permitted. The Company is currently evaluating the potential effects of adoption on its consolidated financial statements and related disclosures.

ACQUISITIONS AND DIVESTITURES

6 Months Ended

Jun. 30, 2020

ACQUISITIONS [ABSTRACT]

ACQUISITIONS

(2)ACQUISITIONS AND DIVESTITURES

Serendebyte

On February 7, 2020, the Company acquired, through its subsidiary TTEC Digital, LLC (“TTEC Digital”), 70% of the outstanding shares of capital stock of Serendebyte Inc., a Delaware corporation (“the Transaction”). Serendebyte is an autonomous customer experience and intelligent automation solutions provider with 125 employees based in India, the United States, and Canada. The business has been integrated into the TTEC Digital segment and is being fully consolidated into the financial statements of TTEC.

Total cash paid at acquisition, for 70% of the outstanding shares of capital stock, was $9.0 million. The Transaction is subject to customary representations and warranties, holdbacks, and a net working capital adjustment. The Company finalized the net working capital adjustment for $0.8 million during the second quarter of 2020 which was paid from Serendebyte to TTEC Digital in the second quarter of 2020.

As of the closing of the Transaction, Serendebyte’s founder and certain members of its management will continue to hold the remaining 30% interest in Serendebyte, Inc. (“Remaining Interest”). Between January 31, 2023 and December 31, 2023, Serendebyte’s founder and the management team shall have an option to sell to TTEC Digital and TTEC Digital shall have an option to purchase the Remaining Interest at a purchase price equal to a multiple of Serendebyte’s adjusted trailing twelve month EBITDA for this particular acquisition. The noncontrolling interest was recorded at fair value on the date of acquisition. The fair value was based on significant inputs not observable in the market (Level 3 inputs) including forecasted earnings, discount rate of 35%, working capital requirements and applicable tax rates. The noncontrolling interest was valued at $3.8 million and is shown as Redeemable noncontrolling interest in the accompanying Consolidated Balance Sheets.

As a condition to closing, Serendebyte’s founder and certain members of the management team agreed to continue their affiliation with Serendebyte at least through 2023, and the founder agreed not to compete with TTEC for a period of four years after the disposition of the Remaining Interest.

The following summarizes the estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Preliminary
	Estimate of
	Acquisition Date
	Fair Value
Cash	$	3,123
Accounts receivable, net		1,243
Prepaid and other assets		1,327
Property, plant and equipment		14
Deferred tax assets		20
Tradename		400
Customer relationships		1,920
Goodwill		9,033
	$	17,080

Accounts payable	$	120
Accrued employee compensation and benefits		1,025
Accrued income taxes		170
Accrued expenses		2,208
Deferred tax liabilities - long-term		629
	$	4,152

Total purchase price	$	12,928

The estimates of fair value of identifiable assets acquired and liabilities assumed are preliminary, pending finalization of a valuation and tax returns, thus are subject to revisions that may result in adjustments to the values presented above.

At the date of the purchase, an additional $2.2 million of cash was retained in the entity that was withdrawn by the holders of the Remaining Interest during the second quarter of 2020.

The Serendebyte customer relationships and tradename have been estimated based on the initial valuation and will be amortized over estimated useful lives of 5 and 3 years, respectively. The goodwill recognized from the Serendebyte acquisition is estimated to be attributable, but not limited to, the acquired workforce and expected synergies with TTEC Digital segment. The tax basis of the acquired intangibles and goodwill will not be deductible for income tax purposes. The acquired goodwill and intangibles and operating results of Serendebyte are reported within the TTEC Digital segment from the date of acquisition.

First Call Resolution

On October 26, 2019, the Company acquired, through its subsidiary TTEC Services Corporation (“TSC”), 70% of the outstanding membership interest in First Call Resolution, LLC (“FCR”), an Oregon limited liability company (“the Transaction”). FCR is a customer care, social networking and business process solutions service provider with approximately 2,000 employees based in the U.S. The business has been integrated into the TTEC Engage segment and is being fully consolidated into the financial statements of TTEC.

Total cash paid at acquisition was $107.0 million, inclusive of $4.5 million related to cash balances, for the 70% membership interest in FCR. The Transaction was subject to customary representations and warranties, holdbacks, and a net working capital adjustment. The Transaction included a potential contingent payment with a maximum value of $10.9 million based on FCR’s 2020 EBITDA performance. The Company finalized the working capital adjustment for $0.7 million during the first quarter of 2020 which was paid from FCR to TSC in March 2020.

As of the closing of the Transaction, Ortana Holdings, LLC, an Oregon limited liability company (“Ortana”), owned by the FCR founders, will continue to hold the remaining 30% membership interest in FCR (“Remaining Interest”). Between January 31, 2023 and December 31, 2023, Ortana shall have an option to sell to TSC and TSC shall have an option to purchase from Ortana the Remaining Interest at a purchase price equal to a multiple of FCR’s adjusted trailing twelve month EBITDA for this particular acquisition, and not to compete with the Company for a period of four years after the disposition of the Remaining Interest. The noncontrolling interest was recorded at fair value on the date of acquisition. The fair value was based on significant inputs not observable in the market (Level 3 inputs) including forecasted earnings, discount rate of 19.6%, working capital requirements and applicable tax rates. The noncontrolling interest was valued at $48.3 million on the acquisition date and is shown as Redeemable noncontrolling interest in the accompanying Consolidated Balance Sheets.

The fair value of the contingent consideration has been measured based on significant inputs not observable in the market (Level 3 inputs). Significant assumptions include a discount rate of 16.7%, expected forecast volatility of 20%, an equivalent metric risk premium of 15.1%, risk-free rate of 1.6% and a credit spread of 1.8%. Based on these, a $6.5 million expected future payment was calculated. As of the acquisition date, the present value of the contingent consideration was $6.1 million. During the first and second quarters of 2020, $3.3 million and $1.1 million of net benefits, respectively, were recorded related to fair value adjustments of the estimated contingent consideration based on revised actuals and estimates of EBITDA performance for 2020. The benefits were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss). As of June 30, 2020, the value of the contingent consideration was $1.8 million and was included in Other current liabilities in the accompanying Consolidated Balance Sheets.

The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Acquisition Date
	Fair Value
Cash	$	5,225
Accounts receivable, net		10,659
Prepaid expenses		357
Property and equipment		6,006
Other assets		224
Operating lease assets		5,127
Tradename		8,600
Customer relationships		38,540
Goodwill		96,739
	$	171,477

Accounts payable	$	388
Operating lease liability - short-term		1,160
Accrued employee compensation and benefits		4,049
Accrued expenses		72
Operating lease liability - long-term		3,967
	$	9,636

Total purchase price	$	161,841

In the first quarter of 2020, the Company finalized its valuation of FCR for the acquisition date assets acquired and liabilities assumed and determined that no material adjustments to any of the balances were required.

As part of the purchase, an additional net $0.7 million of cash was retained in the entity to pay for certain Ortana liabilities that had been recorded prior to the acquisition.

The FCR customer relationships and tradename are being amortized over useful lives of 10 and 4 years, respectively. The goodwill recognized from the FCR acquisition is attributable, but not limited to, the acquired workforce and expected synergies with Engage. The tax basis of the acquired intangibles and goodwill will be deductible for income tax purposes. The acquired goodwill and intangibles and operating results of FCR are reported within the TTEC Engage segment from the date of acquisition.

Dissolutions

TeleTech Customer Management (Ghana) Limited

In the second quarter of 2020, the Company dissolved TeleTech Customer Management (Ghana) Limited, a wholly owned subsidiary domiciled in Ghana. Upon the completed dissolution, a $2.5 million loss was included in Other income (expense), net in the Consolidated Statements of Comprehensive Income (Loss) during the quarter ended June 30, 2020. The majority of the loss related to the removal of the Accumulated other comprehensive income (loss) balance.

Financial Impact of Acquired Businesses

The acquired businesses purchased in 2020 and 2019 noted above contributed revenues of $52.2 million and net income of $3.7 million, inclusive of $3.2 million of acquired intangible amortization, to the Company for the six months ended June 30, 2020.

The unaudited proforma financial results for the six months ended June 30, 2020 and 2019 combines the consolidated results of the Company, FCR and Serendebyte, assuming the acquisitions had been completed on January 1, 2019. The reported revenue and net income of $885.3 million and $52.9 million would have been $886.3 million and $53.1 million for the six months ended June 30, 2020, respectively, on an unaudited proforma basis.

For 2019, the reported revenue and net income of $786.9 million and $30.8 million would have been $830.7 million and $39.4 million for the six months ended June 30, 2019, respectively, on an unaudited proforma basis.

The unaudited proforma consolidated results are not to be considered indicative of the results if these acquisitions occurred in the periods mentioned above, or indicative of future operations or results. Additionally, the proforma consolidated results do not reflect any anticipated synergies expected as a result of the acquisition.

Subsequent Event

On August 5, 2020, TTEC Digital, LLC (“TTEC Digital”), a subsidiary of the Company, agreed to acquire 100% of VoiceFoundry, a preferred Amazon Connect cloud contact center services partner (the “VF Transaction”). The VF Transaction will close in two phases, with the acquisition of VoiceFoundry’s U.S. and European operations closing contemporaneously with the signing of the purchase agreement and the acquisition of the Australian and ASEAN operations closing as soon as practicable following clearance by the Australian Foreign Investment Review Board.

TTEC Digital agreed to pay up to $67.2 million, in aggregate, for the VF Transaction, including aggregate cash consideration at closing of $48.0 million and potential earn-out payments over the next two years with a maximum value of up to $19.2 million, based on VoiceFoundry’s post-closing performance against agreed 2020 and 2021 EBITDA targets. The VF Transaction is subject to customary representations and warranties, holdbacks, and working capital adjustments.

SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2020

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following two segments:

●	TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients.

o

Technology Services: Our technology services design, integrate and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid, including journey orchestration, automation and AI, knowledge management, and workforce productivity.

o

Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services.

●	TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

o

Customer Acquisition Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences that increase the quantity and quality of leads and customers.

o

Customer Care Services: Our customer care services provide turnkey contract center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints.

o

Fraud Prevention Services: Our digital fraud detection and prevention services proactively identify and prevent fraud and provide community content moderation and compliance.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	77,168	$	(25)	$	77,143	$	3,278	$	14,376
TTEC Engage		375,938		—		375,938		15,382		34,586
Total	$	453,106	$	(25)	$	453,081	$	18,660	$	48,962

Three Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	78,580	$	(61)	$	78,519	$	3,235	$	7,709
TTEC Engage		313,996		—		313,996		13,815		15,164
Total	$	392,576	$	(61)	$	392,515	$	17,050	$	22,873

Six Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	154,949	$	(250)	$	154,699	$	6,566	$	24,634
TTEC Engage		730,595		—		730,595		30,966		65,044
Total	$	885,544	$	(250)	$	885,294	$	37,532	$	89,678

Six Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	144,621	$	(249)	$	144,372	$	5,543	$	15,468
TTEC Engage		642,499		—		642,499		28,250		39,497
Total	$	787,120	$	(249)	$	786,871	$	33,793	$	54,965


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Capital Expenditures
TTEC Digital	$	2,888	$	5,655	$	5,326	$	9,396
TTEC Engage		12,214		9,573		26,589		19,032
Total	$	15,102	$	15,228	$	31,915	$	28,428


	June 30, 2020		December 31, 2019
Total Assets
TTEC Digital	$	287,237	$	238,081
TTEC Engage		1,479,752		1,138,707
Total	$	1,766,989	$	1,376,788

	June 30, 2020		December 31, 2019
Goodwill
TTEC Digital	$	74,817	$	66,275
TTEC Engage		232,322		235,419
Total	$	307,139	$	301,694

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Revenue
United States	$	312,310	$	235,733	$	589,988	$	472,700
Philippines		79,269		91,401		170,373		184,580
Latin America		23,352		25,054		48,450		49,190
Europe / Middle East / Africa		17,361		15,610		34,304		31,651
Asia Pacific / India		13,725		14,155		28,893		26,980
Canada		7,064		10,562		13,286		21,770
Total	$	453,081	$	392,515	$	885,294	$	786,871

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS

6 Months Ended

Jun. 30, 2020

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS

(4)SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS

The Company had no clients that contributed in excess of 10% of total revenue for the six months ended June 30, 2020 or 2019. The Company does have clients with aggregate revenue exceeding $100 million annually and the loss of one or more of these clients could have a material adverse effect on the Company’s business, operating results, or financial condition. To mitigate this risk, the Company has multiple contracts with these larger clients, where each individual contract is for an amount below the $100 million aggregate.

To limit the Company’s credit risk with its clients, management performs periodic credit evaluations, maintains allowances for credit losses and may require pre-payment for services from certain clients. Based on currently available information, management does not believe significant credit risk existed as of June 30, 2020.

In connection with the implementation of ASC 326 as of January 1, 2020, the Company analyzed the prior history of credit losses on revenue for TTEC as a whole and separately for each of the two segments. Based on this evaluation, no modification to the allowance for credit losses balance was necessary as of the implementation date. At the end of each quarter beginning on March 31, 2020, an allowance for credit losses will be calculated based on the current quarterly revenue multiplied by the historical loss percentage of the prior three year period and recorded in the income statement. In addition to the evaluation of historical losses, the Company considers current and future economic conditions and events such as changes in customer credit quality and liquidity. The Company will write-off accounts receivable against this allowance when the Company determines a balance is uncollectible.

Activity in the Company’s Allowance for credit losses consists of the following (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Balance, beginning of period	$	5,402	$	5,579	$	5,452	$	5,592
Provision for credit losses		445		—		607		—
Uncollectible receivables written-off		(107)		(82)		(285)		(97)
Effect of foreign currency		55		(2)		21		—
Balance, end of period	$	5,795	$	5,495	$	5,795	$	5,495

On October 15, 2018, Sears Holding Corporation (“Sears”) announced that it had filed a petition for bankruptcy protection in the United States Bankruptcy Court for the Southern District of New York. As of June 30, 2020 and December 31, 2019, TTEC had approximately $2.7 million in pre-petition accounts receivables exposure related to Sears; during the fourth quarter of 2018 a $2.7 million allowance for uncollectible accounts was recorded and included in Selling, general and administrative expenses in the Consolidated Statements of Comprehensive Income (Loss). TTEC continues to provide post-petition services to Sears and has assessed these receivables for collection risk and has determined that these will be collectible.

Accounts Receivable Sales Agreement

On March 5, 2019, the Company entered into an Uncommitted Receivables Purchase Agreement (“Agreement”) with Bank of the West (“Bank”), whereby from time-to-time the Company may elect to sell, on a revolving basis, U.S. accounts receivables of certain clients at a discount to the Bank for cash on a limited recourse basis. The maximum amount of receivables that the Company may sell to the Bank at any given time shall not exceed $75 million. The sales of accounts receivable in accordance with the Agreement are reflected as a reduction of Accounts Receivable, net on the Consolidated Balance sheets. The Company has retained no interest in the sold receivables but retains all collection responsibilities on behalf of the Bank. The discount on the accounts receivable sold will be recorded within Other expense, net in the Consolidated Statements of Comprehensive Income (Loss). The cash proceeds from this agreement are included in the change in accounts receivable within the operating activities section of the Consolidated Statements of Cash Flows.

As of June 30, 2020, the Company had factored $40.0 million of accounts receivable; under the Agreement discounts on these receivables were not material during the quarter. As of June 30, 2020, the Company had collected $20.4 million of cash from customers which had not been remitted to the Bank. The unremitted cash is Restricted Cash and is included within Prepaid and Other Current Assets with the corresponding liability included in Accrued Expenses on the Consolidated Balance Sheet. The Company has not recorded any servicing assets or liabilities as of June 30, 2020 as the fair value of the servicing arrangement as well as the fees earned were not material to the financial statements.

GOODWILL

6 Months Ended

Jun. 30, 2020

GOODWILL [ABSTRACT]

GOODWILL.

(5)GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill consisted of the following (in thousands):


							Effect of
	December 31,		Acquisitions /				Foreign		June 30,
	2019		Adjustments		Impairments		Currency		2020

TTEC Digital	$	66,275	$	9,033		—		(491)	$	74,817
TTEC Engage		235,419		(254)		—		(2,843)		232,322
Total	$	301,694	$	8,779	$	—	$	(3,334)	$	307,139

The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist. During the quarter ended June 30, 2020, the Company assessed whether any such indicators of impairment existed and concluded there were none.

During the Company’s annual impairment testing as of December 1, 2019, the Company identified triggering events that could lead to impairment of goodwill for the Digital Consulting reporting unit, including lower revenues and profits than had been anticipated over the past two years. The carrying value of Digital Consulting was $39.7 million at December 1, 2019, including approximately $24.3 million of goodwill. Based on the Company’s assessment, the estimated fair value of the Digital Consulting reporting unit exceeded its carrying value by approximately 26%, but based on additional sensitivity analysis, the amount of cushion could fall to 0% or below if the performance of the business does not improve as expected. The estimate of fair value was based on generally accepted valuation techniques and information available at the date of the assessment, which incorporated management’s assumptions about expected revenues and future cash flows and available market information for comparable companies. During the first six months of 2020, the reporting unit has delivered actual results slightly better than the estimate included in the analysis above.

Other Intangible Assets

During the second quarter of 2019, the Company identified negative indicators such as lower financial performance for the rogenSi component of the TTEC Digital segment, thus an interim impairment analysis was completed. The long-lived assets reviewed for impairment consisted of the customer relationship intangible, intellectual property, and right of use assets. The Company completed an asset group recoverability evaluation based on the current estimated cash flow based on forecasted revenues and operating income using significant inputs not observable in the market (Level 3 inputs). Based on this calculation, the Company recorded an impairment expense of $2.0 million in the three months ended June 30, 2019, which was included in Impairment losses in the Consolidated Statements of Comprehensive Income (Loss). As part of the $2.0 million impairment $0.4 million was assigned to the customer relationship intangible asset and $0.2 million to the IP intangible asset. At December 31, 2019 and June 30, 2020, the Company reviewed the evaluation completed as of June 30, 2019, and noted no material changes, thus no additional impairment was required.

DERIVATIVES

6 Months Ended

Jun. 30, 2020

DERIVATIVES [ABSTRACT]

DERIVATIVES

(6)DERIVATIVES

Cash Flow Hedges

The Company enters into foreign exchange related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company’s exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company’s policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets considers, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company’s creditworthiness. As of June 30, 2020, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and six months ended June 30, 2020 and 2019 (in thousands and net of tax):


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Aggregate unrealized net gain/(loss) at beginning of period	$	(3,621)	$	(5,217)	$	4,182	$	(8,278)
Add: Net gain/(loss) from change in fair value of cash flow hedges		3,726		5,190		(4,187)		10,096
Less: Net (gain)/loss reclassified to earnings from effective hedges		58		(738)		168		(2,583)
Aggregate unrealized net gain/(loss) at end of period	$	163	$	(765)	$	163	$	(765)

The Company’s foreign exchange cash flow hedging instruments as of June 30, 2020 and December 31, 2019 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts.

Local

Currency

U.S. Dollar

% Maturing

Contracts

Notional

in the next

Maturing

As of June 30, 2020

Amount

12 months

Through

Philippine Peso

6,955,000

132,470

⁽¹⁾

59.9

April 2023

Mexican Peso

1,221,000

56,033

52.7

December 2022

188,503

Local

Currency

U.S. Dollar

Notional

As of December 31, 2019

Amount

Philippine Peso

7,715,000

147,654

⁽¹⁾

Mexican Peso

1,299,500

61,529

209,183

(1)	Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2020 and December 31, 2019.

Fair Value Hedges

The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company’s foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of June 30, 2020 and December 31, 2019 the total notional amounts of the Company’s forward contracts used as fair value hedges were $7.4 million and $64.5 million, respectively.

Derivative Valuation and Settlements

The Company’s derivatives as of June 30, 2020 and December 31, 2019 were as follows (in thousands):


	June 30, 2020
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	2,962	$	—
Other long-term assets		2,296		—
Other current liabilities		(2,845)		(21)
Other long-term liabilities		(2,188)		—
Total fair value of derivatives, net	$	225	$	(21)


	December 31, 2019
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	3,467	$	205
Other long-term assets		3,525		—
Other current liabilities		(1,223)		(107)
Other long-term liabilities		(95)		—
Total fair value of derivatives, net	$	5,674	$	98

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended June 30, 2020 and 2019 were as follows (in thousands):


	Three Months Ended June 30,
	2020		2019

	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	58	$	(738)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	79	$	(1,011)


	Three Months Ended June 30,
	2020		2019

Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(14)	$	(1,465)

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the six months ended June 30, 2020 and 2019 were as follows (in thousands):


	Six Months Ended June 30,
	2020		2019

	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	168	$	(2,583)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	230	$	(3,538)


	Six Months Ended June 30,
	2020		2019

Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(343)	$	(1,217)

FAIR VALUE

6 Months Ended

Jun. 30, 2020

FAIR VALUE [Abstract]

FAIR VALUE

(7)FAIR VALUE

The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows:

Level 1 — Quoted prices in active markets for identical assets or liabilities.

Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data.

Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs.

The following presents information as of June 30, 2020 and December 31, 2019 for the Company’s assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value.

Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature.

Investments – The Company measures investments, including cost and equity method investments, at fair value on a nonrecurring basis when they are deemed to be other-than-temporarily impaired. The fair values of these investments are determined based on valuation techniques using the best information available, and may include market observable inputs, and discounted cash flow projections. An impairment charge is recorded when the cost of the investment exceeds its fair value and this condition is determined to be other-than-temporary. As of June 30, 2020, the investment in CaféX Communication, Inc., which consisted of the Company’s total $15.6 million investment, is fully impaired to zero.

Debt - The Company’s debt consists primarily of the Company’s Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or the London Interbank Offered Rate (“LIBOR”) plus a credit spread as determined by the Company’s leverage ratio calculation (as defined in the Credit Agreement). As of June 30, 2020 and December 31, 2019, the Company had $700.0 million and $290.0 million, respectively, of borrowings outstanding under the Credit Agreement. During the second quarter of 2020 outstanding borrowings accrued interest at an average rate of 1.6% per annum, excluding unused commitment fees. The amounts recorded in the accompanying Balance Sheets approximate fair value due to the variable nature of the debt based on Level 2 inputs.

Derivatives - Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of June 30, 2020, credit risk did not materially change the fair value of the Company’s derivative contracts.

The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of June 30, 2020 and December 31, 2019 (in thousands):

As of June 30, 2020


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	225	$	—	$	225
Fair value hedges		—		(21)		—		(21)
Total net derivative asset (liability)	$	—	$	204	$	—	$	204

As of December 31, 2019


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	5,674	$	—	$	5,674
Fair value hedges		—		98		—		98
Total net derivative asset (liability)	$	—	$	5,772	$	—	$	5,772

The following is a summary of the Company’s fair value measurements as of June 30, 2020 and December 31, 2019 (in thousands):

As of June 30, 2020


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	204	$	—
Total assets	$	—	$	204	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(20,801)	$	—
Derivative instruments, net		—		—		—
Contingent consideration		—		—		(1,785)
Total liabilities	$	—	$	(20,801)	$	(1,785)

As of December 31, 2019


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	5,772	$	—
Total assets	$	—	$	5,772	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(20,370)	$	—
Derivative instruments, net		—		—		—
Contingent consideration		—		—		(6,134)
Total liabilities	$	—	$	(20,370)	$	(6,134)

Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked.

Contingent Consideration - The Company recorded contingent consideration related to the acquisition of FCR. This contingent payable was recognized at fair value using a discounted cash flow approach and a discount rate of 16.7%. The measurements were based on significant inputs not observable in the market. The Company will record interest expense each quarter using the effective interest method until the future value of this contingent payment reaches the expected total future value.

During the first and second quarters of 2020, the Company recorded fair value adjustments to the contingent consideration associated with the FCR acquisition based on decreased estimates of EBITDA which caused the estimated payable to decrease. Accordingly, a $3.3 million decrease and a $1.1 million decrease to the payable were recorded as of March 31, 2020 and June 30, 2020, respectively, and were included in Other income (expense), net in the Consolidated Statements of Comprehensive Income (Loss). As of June 30, 2020, the expected future contingent consideration is $1.8 million.

A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands):


							Imputed
	December 31,						Interest /		June 30,
	2019		Acquisitions		Payments		Adjustments		2020

FCR	$	6,134	$	—	$	—	$	(4,349)	$	1,785
Total	$	6,134	$	—	$	—	$	(4,349)	$	1,785

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

INCOME TAXES

6 Months Ended

Jun. 30, 2020

INCOME TAXES [ABSTRACT]

INCOME TAXES

(8)INCOME TAXES

The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized. The Company’s selection of an accounting policy with respect to both the global intangible low taxed foreign income (“GILTI”) and base erosion and anti-abuse tax (“BEAT”) rules is to compute the related taxes in the period the entity becomes subject to either GILTI or BEAT.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) was enacted and signed into law. The CARES Act includes various provisions designed to support corporations and reduce the impact of COVID-19 pandemic on their liquidity including provisions relating to payroll tax credits, deferment of employer side social security payments, modifications to the net interest deduction limitations, allowing companies to carryback certain Net Operating Losses (“NOLs”) and increasing the amount of NOLs that corporations can use to offset income. The CARES Act did not materially affect our second quarter income tax provision, deferred tax assets and liabilities, or related taxes payable. We are continuing to assess the future implications of these provisions within the CARES Act but do not expect there to be a material impact on our financial statements at this time.

As of June 30, 2020, the Company had $10.5 million of gross deferred tax assets (after a $17.0 million valuation allowance) and a net deferred tax asset of $0.5 million (after deferred tax liabilities of $10.0 million) related to the United States and international tax jurisdictions whose recoverability is dependent upon future profitability.

The effective tax rate for the three and six months ended June 30, 2020 was 24.8% and 26.7%, respectively. The effective tax rate for the three and six months ended June 30, 2019 was 35.0% and 30.3%, respectively.

The Company’s U.S. income tax returns filed for the tax years ending December 31, 2016 to present, remain open tax years. The Company has been notified of the intent to audit or is currently under audit of income taxes for the United States for tax year 2017, Canada for tax years 2009, 2010 and 2018, the Philippines for tax year 2018; and the state of New York for tax years 2015 through 2017. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company’s Consolidated Financial Statements.

When there is a change in judgment concerning the recovery of deferred tax assets in future periods, a valuation allowance is recorded into earnings during the quarter in which the change in judgment occurred. In the second quarter of 2019 and the first quarter of 2020, changes to the valuation allowance were recorded in the amounts of $2.3 million and $0.3 million, respectively, for deferred tax assets that did not meet the “more-likely-than-not” standard. In the second quarter of 2020, changes to the valuation allowance were recorded in the amount of $0.9 million for assets that were redetermined to meet the “more-likely-than-not” standard.

The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2019 and 2022. The aggregate effect on income tax expense for the three months ended June 30, 2020 and 2019 was approximately $(0.3) million expense and $1.9 million benefit, respectively, which had an impact on diluted net income per share of $(0.01) and $0.04, respectively. The aggregate effect on income tax expense for the six months ended June 30, 2020 and 2019 was approximately $1.2 million and $4.0 million, respectively, which had a favorable impact on diluted net income per share of $0.02 and $0.09, respectively.

RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT LOSSES

6 Months Ended

Jun. 30, 2020

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

(9)RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

Restructuring Charges

During the three and six months ended June 30, 2020 and 2019, the Company continued restructuring activities primarily associated with reductions in the Company’s capacity, workforce and related management in both segments to better align the capacity and workforce with current business needs.

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2020 and 2019, respectively, is as follows (in thousands):


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Reduction in force
TTEC Digital	$	114	$	—	$	321	$	—
TTEC Engage		3		308		239		770
Total	$	117	$	308	$	560	$	770


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Facility exit and other charges
TTEC Digital	$	—	$	—	$	—	$	—
TTEC Engage		676		120		771		619
Total	$	676	$	120	$	771	$	619

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):


	Reduction		Facility Exit and
	in Force		Other Charges		Total

Balance as of December 31, 2019	$	251	$	74	$	325
Expense		560		771		1,331
Payments		(719)		(807)		(1,526)
Change due to foreign currency		(14)		(5)		(19)
Change in estimates		—		—		—
Balance as of June 30, 2020	$	78	$	33	$	111

The remaining restructuring and other accruals are expected to be paid or extinguished during the next twelve months and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.

Severance Charges

In the normal course of business, the Company will pay severance to terminated employees related to programs that are ending who are no longer needed and cannot be repurposed to a new program.

During the second quarter of 2020, a $2.9 million accrual was recorded with the expense included in Cost of services during the quarter ended June 30, 2020. The accrual is expected to be paid or extinguished during the next six months and thus is classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.

Impairment Losses

During each of the periods presented, the Company evaluated the annual recoverability of its leasehold improvement assets at certain customer engagement centers. An asset is considered to be impaired when the anticipated undiscounted future cash flows of its asset group are estimated to be less than the asset group’s carrying value. The amount of impairment recognized is the difference between the carrying value of the asset group and its fair value. To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. During the three and six months ended June 30, 2020, the Company recognized impairment losses related to leasehold improvement assets and right of use lease assets of zero and $0.7 million, respectively, for the TTEC Digital segment. During the three and six months ended June 30, 2019, the Company recognized impairment losses related to leasehold improvement assets and right of use lease assets of $1.1 million and $2.6 million, respectively, across the TTEC Digital and TTEC Engage segments.

COMMITMENTS AND CONTINGENCIES

6 Months Ended

Jun. 30, 2020

COMMITMENTS AND CONTINGENCIES [Abstract]

COMMITMENTS AND CONTINGENCIES

(10)COMMITMENTS AND CONTINGENCIES

Credit Facility

On February 14, 2019, the Company entered into a Fourth Amendment to its Amended and Restated Credit Agreement and Amended and Restated Security Agreement originally dated as of June 3, 2013 (collectively the “Credit Agreement”) for a senior secured revolving credit facility with a syndicate of lenders led by Wells Fargo Bank, National Association, as agent, swing line and fronting lender which matures on February 14, 2024 (the “Credit Facility”).

The maximum commitment under the Credit Facility is $900.0 million, with an accordion feature of up to $1.2 billion in the aggregate, if certain conditions are satisfied. The Credit Facility commitment fees are payable to the lenders in an amount equal to the unused portion of the Credit Facility multiplied by a rate per annum as determined by reference to the Company’s net leverage ratio. The Credit Agreement contains customary affirmative, negative, and financial covenants, which remained unchanged from the 2016 Credit Facility, except that the Company is now obligated to maintain a maximum net leverage ratio of 3.50 to 1.00, and a minimum Interest coverage Ratio of 2.50 to 1.00. The Credit Agreement permits accounts receivable factoring up to the greater of $75 million or 25 percent of the average book value of all accounts receivable over the most recent twelve-month period.

Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo’s prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate (“LIBOR”); plus in each case a margin of 0% to 0.75% based on the Company’s net leverage ratio. Eurodollar loans bear interest at LIBOR plus a margin of 1.0% to 1.75% based on the Company’s net leverage ratio. Alternate currency loans bear interest at rates applicable to their respective currencies.

Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.

The Company primarily utilizes its Credit Agreement to fund working capital, general operations, dividends and other strategic activities, such as the acquisitions described in Note 2. As of June 30, 2020 and December 31, 2019, the Company had borrowings of $700.0 million and $290.0 million, respectively, under its Credit Agreement, and its average daily utilization was $548.8 million and $324.0 million for the six months ended June 30, 2020 and 2019, respectively. The increased borrowings under the Credit Agreement at June 30, 2020 relate to precautionary measures taken to proactively strengthen the Company’s cash reserves and financial flexibility in response to COVID-19 related uncertainties. Based on the current level of availability based on the covenant calculations, the Company’s remaining borrowing capacity was approximately $195 million as of June 30, 2020. As of June 30, 2020, the Company was in compliance with all covenants and conditions under its Credit Agreement.

Letters of Credit

As of June 30, 2020, outstanding letters of credit under the Credit Agreement totaled $2.6 million and primarily guaranteed workers’ compensation and other insurance related obligations. As of June 30, 2020, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $0.4 million.

Legal Proceedings

From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and reasonably estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time.

Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

LEASES

6 Months Ended

Jun. 30, 2020

LEASES [ABSTRACT]

Leases

(11)LEASES

Operating leases are included in the Consolidated Balance Sheet as Operating lease assets, Current operating lease liabilities and Non-current operating lease liabilities. Finance leases are included in Property, plant and equipment, Other current liabilities and Other long-term liabilities in the Consolidated Balance Sheet. The Company primarily leases real estate and equipment under various arrangements that provide the Company the right of use for the underlying asset which require lease payments over the lease term. The Company determines the value of each lease by computing the present value of each lease payment using the interest rate implicit in the lease, if available; otherwise the Company estimates its incremental borrowing rate over the lease term. The Company determines its incremental borrowing rate based on its estimated credit risk with adjustments for each individual leases’ geographical risk and lease term. Operating lease assets also include prepaid rent and initial direct costs less any tenant improvements.

The Company’s real estate portfolio typically includes one or more options to renew, with renewal terms that generally can extend the lease term from one to 10 years. The exercise of these lease renewal options is at the Company’s discretion and is included in the lease term only if the Company is reasonably certain to exercise. The Company also has service arrangements whereby it controls specific space provided by a third-party service provider. These arrangements meet the definition of a lease and are accounted for under ASC 842. Rent expense for operating leases is recognized on a straight-line basis over the lease term and is included in the Consolidated Statements of Comprehensive Income (Loss). The Company’s lease agreements do not contain any material residual value guarantees or restrictive guarantees.

The components of lease expense for the three and six months ended June 30, 2020 and 2019 are as follows (in thousands):


	Location in Statements of	Three Months Ended June 30,
Description	Comprehensive Income (Loss)	2020		2019
Amortization of ROU assets - finance leases	Depreciation and amortization	$	1,928	$	1,798
Interest on lease liabilities - finance leases	Interest expense		52		32
Operating lease cost (cost resulting from lease payments)	Cost of services		11,642		12,647
Operating lease cost (cost resulting from lease payments)	Selling, general and administrative		858		1,363
Operating lease cost (cost resulting from lease payments)	Other income (expense), net		287		242
Short-term lease cost	Cost of services		883		1,247
Variable lease cost (cost excluded from lease payments)	Cost of services		(284)		—
Less: Sublease income	Selling, general and administrative		(212)		(126)
Less: Sublease income	Other income (expense), net		(616)		(496)
Total lease cost		$	14,538	$	16,707


	Location in Statements of	Six Months Ended June 30,
Description	Comprehensive Income (Loss)	2020		2019
Amortization of ROU assets - finance leases	Depreciation and amortization	$	3,844	$	3,405
Interest on lease liabilities - finance leases	Interest expense		108		40
Operating lease cost (cost resulting from lease payments)	Cost of services		23,680		23,346
Operating lease cost (cost resulting from lease payments)	Selling, general and administrative		1,400		2,630
Operating lease cost (cost resulting from lease payments)	Other income (expense), net		529		484
Short-term lease cost	Cost of services		1,880		2,312
Variable lease cost (cost excluded from lease payments)	Cost of services		(284)		—
Less: Sublease income	Selling, general and administrative		(394)		(193)
Less: Sublease income	Other income (expense), net		(1,112)		(992)
Total lease cost		$	29,651	$	31,032

Other supplementary information for the three and six months ended June 30, 2020 and 2019 are as follows (dollar values in thousands):


	Three Months Ended June 30,
	2020		2019
Finance lease - operating cash flows	$	17	$	32
Finance lease - financing cash flows	$	1,735	$	2,202
Operating lease - operating cash flows (fixed payments)	$	13,280	$	13,741
New ROU assets - operating leases	$	247	$	5,368
Modified ROU assets - operating leases	$	6,221	$	10,202
New ROU assets - finance leases	$	320	$	1,657


	Six Months Ended June 30,
	2020		2019
Finance lease - operating cash flows	$	36	$	40
Finance lease - financing cash flows	$	3,867	$	5,985
Operating lease - operating cash flows (fixed payments)	$	27,417	$	26,075
New ROU assets - operating leases	$	6,795	$	7,057
Modified ROU assets - operating leases	$	6,221	$	23,201
New ROU assets - finance leases	$	828	$	4,247


	June 30, 2020		December 31, 2019
Weighted average remaining lease term - finance leases		2.63 years		2.91 years
Weighted average remaining lease term - operating leases		4.02 years		4.27 years
Weighted average discount rate - finance leases		1.60%		1.43%
Weighted average discount rate - operating leases		6.90%		7.22%

Operating and financing lease right-of-use assets and lease liabilities within the Consolidated Balance Sheet as of June 30, 2020 and December 31, 2019 are as follows (in thousands):


Description	Location in Balance Sheet	June 30, 2020		December 31, 2019
Assets
Operating lease assets	Operating lease assets	$	142,701	$	150,808
Finance lease assets	Property, plant and equipment, net		14,989		18,016
Total leased assets		$	157,690	$	168,824

Liabilities
Current
Operating	Current operating lease liabilities	$	45,121	$	45,218
Finance	Other current liabilities		6,987		7,470
Non-current
Operating	Non-current operating lease liabilities		116,558		127,395
Finance	Other long-term liabilities		6,423		8,896
Total lease liabilities		$	175,089	$	188,979

The future minimum operating lease and finance lease payments required under non-cancelable leases as of June 30, 2020 and December 31, 2019 are as follows (in thousands):

June 30, 2020


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,344	$	(3,401)	$	6,829
Year 2		47,643		(3,437)		4,149
Year 3		41,159		(3,433)		1,609
Year 4		21,523		(2,828)		817
Year 5		13,215		(2,940)		104
Thereafter		10,230		(1,960)		—
Total minimum lease payments	$	188,114	$	(17,999)	$	13,508
Less imputed interest		(26,435)				(98)
Total lease liability	$	161,679			$	13,410

December 31, 2019


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

In 2008, the Company sub-leased one of its customer engagement centers to a third party for the remaining term of the lease. The sub-lease began on January 1, 2009 and rental income will be recognized on a straight-line basis over the term of the sub-lease through 2026. In 2017, the Company sub-leased one of its office spaces for the remaining term of the original lease. The sub-lease began on November 6, 2017 and ends May 31, 2021. In 2019, the Company sub-leased one of its office spaces for the remaining term of the original lease. The sub-lease began on March 1, 2019 and ends July 31, 2023. In 2020, the Company sub-leased one of its office spaces for the remaining term of the original lease. The sub-lease began on February 6, 2020 and ends June 14, 2023.

OTHER LONG TERM LIAB

6 Months Ended

Jun. 30, 2020

Other Liabilities, Noncurrent [Abstract]

Other Liabilities Disclosure [Text Block]

(12)OTHER LONG-TERM LIABILITIES

The components of Other long-term liabilities as of June 30, 2020 and December 31, 2019 are as follows (in thousands):


	June 30, 2020		December 31, 2019

Deferred revenue	$	17,353	$	23,142
Deferred compensation plan		20,801		20,370
Other		30,318		36,129
Total	$	68,472	$	79,641

NONCONTROLLING INTEREST

6 Months Ended

Jun. 30, 2020

NONCONTROLLING INTEREST [Abstract]

Noncontrolling Interest

(13)NONCONTROLLING INTEREST

The following table reconciles equity attributable to noncontrolling interest in the Company’s subsidiary (in thousands):


	Six Months Ended June 30,
	2020		2019
Noncontrolling interest, January 1	$	13,186	$	7,677
Net income attributable to noncontrolling interest		3,880		3,290
Dividends distributed to noncontrolling interest		(4,850)		(2,250)
Equity contribution		—		3,362
Foreign currency translation adjustments		(313)		—
Noncontrolling interest, June 30	$	11,903	$	12,079

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

6 Months Ended

Jun. 30, 2020

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

(14)ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands):


	Foreign
	Currency		Derivative
	Translation		Valuation, Net		Other, Net
	Adjustment		of Tax		of Tax		Totals

Accumulated other comprehensive income (loss) at December 31, 2018	$	(114,168)	$	(8,278)	$	(2,150)	$	(124,596)

Other comprehensive income (loss) before reclassifications		6,380		10,096		116		16,592
Amounts reclassified from accumulated other comprehensive income (loss)		—		(2,583)		(99)		(2,682)
Net current period other comprehensive income (loss)		6,380		7,513		17		13,910

Accumulated other comprehensive income (loss) at June 30, 2019	$	(107,788)	$	(765)	$	(2,133)	$	(110,686)

Accumulated other comprehensive income (loss) at December 31, 2019	$	(107,480)	$	4,182	$	(2,936)	$	(106,234)

Other comprehensive income (loss) before reclassifications		(18,521)		(4,187)		510		(22,198)
Amounts reclassified from accumulated other comprehensive income (loss)		—		168		(264)		(96)
Net current period other comprehensive income (loss)		(18,521)		(4,019)		246		(22,294)

Accumulated other comprehensive income (loss) at June 30, 2020	$	(126,001)	$	163	$	(2,690)	$	(128,528)

The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):


					Statement of
	For the Three Months Ended June 30,				Comprehensive Income
	2020		2019		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	79	$	(1,011)	Revenue
Tax effect		(21)		273	Provision for income taxes
	$	58	$	(738)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(147)	$	(55)	Cost of services
Tax effect		15		6	Provision for income taxes
	$	(132)	$	(49)	Net income (loss)


					Statement of
	For the Six Months Ended June 30,				Comprehensive Income
	2020		2019		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	230	$	(3,538)	Revenue
Tax effect		(62)		955	Provision for income taxes
	$	168	$	(2,583)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(294)	$	(110)	Cost of services
Tax effect		30		11	Provision for income taxes
	$	(264)	$	(99)	Net income (loss)

WEIGHTED AVERAGE SHARE COUNTS

6 Months Ended

Jun. 30, 2020

Net income per share attributable to TTEC stockholders

NET INCOME PER SHARE

(15)WEIGHTED AVERAGE SHARE COUNTS

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):


	Three Months Ended June 30,		Six Months Ended June 30,
	2020	2019	2020	2019

Shares used in basic earnings per share calculation	46,619	46,318	46,559	46,261
Effect of dilutive securities:
Restricted stock units	242	366	279	375
Performance-based restricted stock units	—	—	—	—
Total effects of dilutive securities	242	366	279	375
Shares used in dilutive earnings per share calculation	46,861	46,684	46,838	46,636

For the three months ended June 30, 2020 and 2019, there were restricted stock units (“RSUs”) of 64 thousand and 10 thousand, respectively, outstanding which were excluded from the computation of diluted net income per share because the effect would have been anti-dilutive. For the six months ended June 30, 2020 and 2019, there were RSUs of 64 thousand and 20 thousand, respectively, outstanding which were excluded from the computation of diluted net income per share because the effect would have been anti-dilutive.

EMPLOYEE COMPENSATION PLANS

6 Months Ended

Jun. 30, 2020

EMPLOYEE COMPENSATION PLANS [Abstract]

EMPLOYEE COMPENSATION PLANS

(16)EQUITY-BASED COMPENSATION PLANS

All equity-based awards to employees are recognized in the Consolidated Statements of Comprehensive Income (Loss) at the fair value of the award on the grant date. During the three and six months ended June 30, 2020 and 2019, the Company recognized total equity-based compensation expense of $3.1 million and $6.0 million and $3.3 million and $6.5 million, respectively. Of this total compensation expense, $1.1 million and $2.0 million were recognized in Cost of services and $2.0 million and $4.0 million were recognized in Selling, general and administrative during the three and six months ended June 30, 2020, respectively. During the three and six months ended June 30, 2019, the Company recognized compensation expense of $1.4 million and $2.6 million in Cost of services and $1.9 million and $3.9 million in Selling, general and administrative, respectively.

Restricted Stock Unit Grants

During the six months ended June 30, 2020 and 2019, the Company granted 130,885 and 40,246 RSUs, respectively, to new and existing employees, which vest over four to five years. The Company recognized compensation expense related to RSUs of $2.7 million and $5.3 million for the three and six months ended June 30, 2020, respectively. The Company recognized compensation expense related to RSUs of $3.1 million and $6.3 million for the three and six months ended June 30, 2019, respectively. As of June 30, 2020, there was approximately $13.9 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to RSUs granted under the Company’s equity plans.

Performance Based Restricted Stock Unit Grants

During 2019, the Company awarded performance restricted stock units (“PRSUs”) that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.4 million and $1.4 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The award amounts are based on the Company’s annual adjusted operating income for the fiscal years 2019, 2020, 2021. Each fiscal year’s adjusted operating income will determine the award amount. The Company recognized compensation expense related to PRSUs of $0.35 million and $0.70 million for the three and six months ended June 30, 2020.

During 2020, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, Company shares will be issued that vest immediately. If the defined minimum targets are not met, then no shares will be issued. The number of shares awarded are based on the Company’s annual revenue and adjusted operating income for the fiscal years 2021 and 2022. Each fiscal year’s revenue and adjusted operating income will determine the award amount. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2021.

RELATED PARTY TRANSACTIONS

6 Months Ended

Jun. 30, 2020

RELATED PARTY TRANSACTIONS

(17)RELATED PARTY

The Company entered into an agreement under which Avion, LLC (“Avion”) and Airmax LLC (“Airmax”) provide certain aviation flight services as requested by the Company. Such services include the use of an aircraft and flight crew. Kenneth D. Tuchman, Chairman and Chief Executive Officer of the Company, has an indirect 100% beneficial ownership interest in Avion and Airmax. During the six months ended June 30, 2020 and 2019, the Company expensed $0.2 million and $0.6 million, respectively, to Avion and Airmax for services provided to the Company. There were $50 thousand in payments due and outstanding to Avion and Airmax as of June 30, 2020.

During 2015, the Company entered into a contract to purchase software from CaféX, in which the Company holds a 17.8% equity investment. During the six months ended June 30, 2020 and 2019, the Company purchased zero and $33 thousand, respectively, of software from CaféX.

Ms. Regina M. Paolillo, Chief Financial and Administrative Officer of the Company, is a member of the board of directors of Welltok, Inc., a consumer health SaaS company, and partner of the Company in a joint venture. During the six months ended June 30, 2020 and 2019, the Company recorded revenue of $1.8 million and $2.8 million, respectively, in connection with work performed through the joint venture.

OVERVIEW AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)

6 Months Ended

Jun. 30, 2020

OVERVIEW AND BASIS OF PRESENTATION [Abstract]

Overview

Summary of Business

The Company reports its financial information based on the following two segments: TTEC Digital and TTEC Engage.

●

TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

Basis Of Presentation

Basis of Presentation

Use of Estimates

Use of Estimates

Cash and Cash Equivalents, Restricted Cash and Cash Equivalents, Policy [Policy Text Block]

Cash, Cash Equivalents and Restricted Cash


	June 30, 2020		December 31, 2019

Cash and cash equivalents	$	482,255	$	82,407
Restricted cash included in "Prepaid and other current assets"		20,416		23,172
Restricted cash included in "Other noncurrent assets"		4		12
Total	$	502,675	$	105,591

Concentration of Credit Risk

Concentration of Credit Risk

Recently Issued Accounting Pronouncements

Recently Adopted Accounting Pronouncements

Other Accounting Pronouncements

OVERVIEW AND BASIS OF PRESENTATION (Tables)

6 Months Ended

Jun. 30, 2020

OVERVIEW AND BASIS OF PRESENTATION [Abstract]

Restrictions on Cash and Cash Equivalents [Table Text Block]


	June 30, 2020		December 31, 2019

Cash and cash equivalents	$	482,255	$	82,407
Restricted cash included in "Prepaid and other current assets"		20,416		23,172
Restricted cash included in "Other noncurrent assets"		4		12
Total	$	502,675	$	105,591

ACQUISITIONS AND DIVESTITURES (Tables)

6 Months Ended

Jun. 30, 2020

Serendebyte

Schedule of Assets Acquired and Liabilities Assumed

The following summarizes the estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Preliminary
	Estimate of
	Acquisition Date
	Fair Value
Cash	$	3,123
Accounts receivable, net		1,243
Prepaid and other assets		1,327
Property, plant and equipment		14
Deferred tax assets		20
Tradename		400
Customer relationships		1,920
Goodwill		9,033
	$	17,080

Accounts payable	$	120
Accrued employee compensation and benefits		1,025
Accrued income taxes		170
Accrued expenses		2,208
Deferred tax liabilities - long-term		629
	$	4,152

Total purchase price	$	12,928

FCR

Schedule of Assets Acquired and Liabilities Assumed

The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Acquisition Date
	Fair Value
Cash	$	5,225
Accounts receivable, net		10,659
Prepaid expenses		357
Property and equipment		6,006
Other assets		224
Operating lease assets		5,127
Tradename		8,600
Customer relationships		38,540
Goodwill		96,739
	$	171,477

Accounts payable	$	388
Operating lease liability - short-term		1,160
Accrued employee compensation and benefits		4,049
Accrued expenses		72
Operating lease liability - long-term		3,967
	$	9,636

Total purchase price	$	161,841

SEGMENT INFORMATION (Tables)

6 Months Ended

Jun. 30, 2020

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	77,168	$	(25)	$	77,143	$	3,278	$	14,376
TTEC Engage		375,938		—		375,938		15,382		34,586
Total	$	453,106	$	(25)	$	453,081	$	18,660	$	48,962

Three Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	78,580	$	(61)	$	78,519	$	3,235	$	7,709
TTEC Engage		313,996		—		313,996		13,815		15,164
Total	$	392,576	$	(61)	$	392,515	$	17,050	$	22,873

Six Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	154,949	$	(250)	$	154,699	$	6,566	$	24,634
TTEC Engage		730,595		—		730,595		30,966		65,044
Total	$	885,544	$	(250)	$	885,294	$	37,532	$	89,678

Six Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	144,621	$	(249)	$	144,372	$	5,543	$	15,468
TTEC Engage		642,499		—		642,499		28,250		39,497
Total	$	787,120	$	(249)	$	786,871	$	33,793	$	54,965


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Capital Expenditures
TTEC Digital	$	2,888	$	5,655	$	5,326	$	9,396
TTEC Engage		12,214		9,573		26,589		19,032
Total	$	15,102	$	15,228	$	31,915	$	28,428


	June 30, 2020		December 31, 2019
Total Assets
TTEC Digital	$	287,237	$	238,081
TTEC Engage		1,479,752		1,138,707
Total	$	1,766,989	$	1,376,788

	June 30, 2020		December 31, 2019
Goodwill
TTEC Digital	$	74,817	$	66,275
TTEC Engage		232,322		235,419
Total	$	307,139	$	301,694

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Revenue
United States	$	312,310	$	235,733	$	589,988	$	472,700
Philippines		79,269		91,401		170,373		184,580
Latin America		23,352		25,054		48,450		49,190
Europe / Middle East / Africa		17,361		15,610		34,304		31,651
Asia Pacific / India		13,725		14,155		28,893		26,980
Canada		7,064		10,562		13,286		21,770
Total	$	453,081	$	392,515	$	885,294	$	786,871

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS (Tables)

6 Months Ended

Jun. 30, 2020

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract]

Schedule of Change in Allowance for Doubtful Accounts

Activity in the Company’s Allowance for credit losses consists of the following (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Balance, beginning of period	$	5,402	$	5,579	$	5,452	$	5,592
Provision for credit losses		445		—		607		—
Uncollectible receivables written-off		(107)		(82)		(285)		(97)
Effect of foreign currency		55		(2)		21		—
Balance, end of period	$	5,795	$	5,495	$	5,795	$	5,495

GOODWILL (Tables)

6 Months Ended

Jun. 30, 2020

GOODWILL [ABSTRACT]

Schedule of Goodwill Rollforward

Goodwill consisted of the following (in thousands):


							Effect of
	December 31,		Acquisitions /				Foreign		June 30,
	2019		Adjustments		Impairments		Currency		2020

TTEC Digital	$	66,275	$	9,033		—		(491)	$	74,817
TTEC Engage		235,419		(254)		—		(2,843)		232,322
Total	$	301,694	$	8,779	$	—	$	(3,334)	$	307,139

DERIVATIVES (Tables)

6 Months Ended

Jun. 30, 2020

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Aggregate unrealized net gain/(loss) at beginning of period	$	(3,621)	$	(5,217)	$	4,182	$	(8,278)
Add: Net gain/(loss) from change in fair value of cash flow hedges		3,726		5,190		(4,187)		10,096
Less: Net (gain)/loss reclassified to earnings from effective hedges		58		(738)		168		(2,583)
Aggregate unrealized net gain/(loss) at end of period	$	163	$	(765)	$	163	$	(765)

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

Local

Currency

U.S. Dollar

% Maturing

Contracts

Notional

in the next

Maturing

As of June 30, 2020

Amount

12 months

Through

Philippine Peso

6,955,000

132,470

⁽¹⁾

59.9

April 2023

Mexican Peso

1,221,000

56,033

52.7

December 2022

188,503

Local

Currency

U.S. Dollar

Notional

As of December 31, 2019

Amount

Philippine Peso

7,715,000

147,654

⁽¹⁾

Mexican Peso

1,299,500

61,529

209,183

(1)	Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2020 and December 31, 2019.

Schedule of Derivatives Instruments on Balance Sheet

The Company’s derivatives as of June 30, 2020 and December 31, 2019 were as follows (in thousands):


	June 30, 2020
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	2,962	$	—
Other long-term assets		2,296		—
Other current liabilities		(2,845)		(21)
Other long-term liabilities		(2,188)		—
Total fair value of derivatives, net	$	225	$	(21)


	December 31, 2019
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	3,467	$	205
Other long-term assets		3,525		—
Other current liabilities		(1,223)		(107)
Other long-term liabilities		(95)		—
Total fair value of derivatives, net	$	5,674	$	98

Schedule of cash flow hedge impact on Statement of Comprehensive Income

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended June 30, 2020 and 2019 were as follows (in thousands):


	Three Months Ended June 30,
	2020		2019

	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	58	$	(738)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	79	$	(1,011)

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the six months ended June 30, 2020 and 2019 were as follows (in thousands):


	Six Months Ended June 30,
	2020		2019

	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	168	$	(2,583)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	230	$	(3,538)

Schedule of fair value derivative impact on Statement of Comprehensive Income


	Three Months Ended June 30,
	2020		2019

Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(14)	$	(1,465)


	Six Months Ended June 30,
	2020		2019

Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(343)	$	(1,217)

FAIR VALUE (Tables)

6 Months Ended

Jun. 30, 2020

FAIR VALUE [Abstract]

Schedule of Fair Value Derivative Assets and Liabilities

The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of June 30, 2020 and December 31, 2019 (in thousands):

As of June 30, 2020


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	225	$	—	$	225
Fair value hedges		—		(21)		—		(21)
Total net derivative asset (liability)	$	—	$	204	$	—	$	204

As of December 31, 2019


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	5,674	$	—	$	5,674
Fair value hedges		—		98		—		98
Total net derivative asset (liability)	$	—	$	5,772	$	—	$	5,772

Schedule of Fair Value Assets and Liabilities

The following is a summary of the Company’s fair value measurements as of June 30, 2020 and December 31, 2019 (in thousands):

As of June 30, 2020


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	204	$	—
Total assets	$	—	$	204	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(20,801)	$	—
Derivative instruments, net		—		—		—
Contingent consideration		—		—		(1,785)
Total liabilities	$	—	$	(20,801)	$	(1,785)

As of December 31, 2019


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	5,772	$	—
Total assets	$	—	$	5,772	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(20,370)	$	—
Derivative instruments, net		—		—		—
Contingent consideration		—		—		(6,134)
Total liabilities	$	—	$	(20,370)	$	(6,134)

Schedule of Business Acquisitions by Acquisition Contingent Consideration

A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands):


							Imputed
	December 31,						Interest /		June 30,
	2019		Acquisitions		Payments		Adjustments		2020

FCR	$	6,134	$	—	$	—	$	(4,349)	$	1,785
Total	$	6,134	$	—	$	—	$	(4,349)	$	1,785

RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

6 Months Ended

Jun. 30, 2020

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Reduction in force
TTEC Digital	$	114	$	—	$	321	$	—
TTEC Engage		3		308		239		770
Total	$	117	$	308	$	560	$	770


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019

Facility exit and other charges
TTEC Digital	$	—	$	—	$	—	$	—
TTEC Engage		676		120		771		619
Total	$	676	$	120	$	771	$	619

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):


	Reduction		Facility Exit and
	in Force		Other Charges		Total

Balance as of December 31, 2019	$	251	$	74	$	325
Expense		560		771		1,331
Payments		(719)		(807)		(1,526)
Change due to foreign currency		(14)		(5)		(19)
Change in estimates		—		—		—
Balance as of June 30, 2020	$	78	$	33	$	111

LEASES (Tables)

6 Months Ended

Jun. 30, 2020

Lease, Cost [Abstract]

Lease, Cost Table

The components of lease expense for the three and six months ended June 30, 2020 and 2019 are as follows (in thousands):


	Location in Statements of	Three Months Ended June 30,
Description	Comprehensive Income (Loss)	2020		2019
Amortization of ROU assets - finance leases	Depreciation and amortization	$	1,928	$	1,798
Interest on lease liabilities - finance leases	Interest expense		52		32
Operating lease cost (cost resulting from lease payments)	Cost of services		11,642		12,647
Operating lease cost (cost resulting from lease payments)	Selling, general and administrative		858		1,363
Operating lease cost (cost resulting from lease payments)	Other income (expense), net		287		242
Short-term lease cost	Cost of services		883		1,247
Variable lease cost (cost excluded from lease payments)	Cost of services		(284)		—
Less: Sublease income	Selling, general and administrative		(212)		(126)
Less: Sublease income	Other income (expense), net		(616)		(496)
Total lease cost		$	14,538	$	16,707


	Location in Statements of	Six Months Ended June 30,
Description	Comprehensive Income (Loss)	2020		2019
Amortization of ROU assets - finance leases	Depreciation and amortization	$	3,844	$	3,405
Interest on lease liabilities - finance leases	Interest expense		108		40
Operating lease cost (cost resulting from lease payments)	Cost of services		23,680		23,346
Operating lease cost (cost resulting from lease payments)	Selling, general and administrative		1,400		2,630
Operating lease cost (cost resulting from lease payments)	Other income (expense), net		529		484
Short-term lease cost	Cost of services		1,880		2,312
Variable lease cost (cost excluded from lease payments)	Cost of services		(284)		—
Less: Sublease income	Selling, general and administrative		(394)		(193)
Less: Sublease income	Other income (expense), net		(1,112)		(992)
Total lease cost		$	29,651	$	31,032

Schedule of leases

Other supplementary information for the three and six months ended June 30, 2020 and 2019 are as follows (dollar values in thousands):


	Three Months Ended June 30,
	2020		2019
Finance lease - operating cash flows	$	17	$	32
Finance lease - financing cash flows	$	1,735	$	2,202
Operating lease - operating cash flows (fixed payments)	$	13,280	$	13,741
New ROU assets - operating leases	$	247	$	5,368
Modified ROU assets - operating leases	$	6,221	$	10,202
New ROU assets - finance leases	$	320	$	1,657


	Six Months Ended June 30,
	2020		2019
Finance lease - operating cash flows	$	36	$	40
Finance lease - financing cash flows	$	3,867	$	5,985
Operating lease - operating cash flows (fixed payments)	$	27,417	$	26,075
New ROU assets - operating leases	$	6,795	$	7,057
Modified ROU assets - operating leases	$	6,221	$	23,201
New ROU assets - finance leases	$	828	$	4,247


	June 30, 2020		December 31, 2019
Weighted average remaining lease term - finance leases		2.63 years		2.91 years
Weighted average remaining lease term - operating leases		4.02 years		4.27 years
Weighted average discount rate - finance leases		1.60%		1.43%
Weighted average discount rate - operating leases		6.90%		7.22%

Assets and liabilities lessee [Table Text Block]

Operating and financing lease right-of-use assets and lease liabilities within the Consolidated Balance Sheet as of June 30, 2020 and December 31, 2019 are as follows (in thousands):


Description	Location in Balance Sheet	June 30, 2020		December 31, 2019
Assets
Operating lease assets	Operating lease assets	$	142,701	$	150,808
Finance lease assets	Property, plant and equipment, net		14,989		18,016
Total leased assets		$	157,690	$	168,824

Liabilities
Current
Operating	Current operating lease liabilities	$	45,121	$	45,218
Finance	Other current liabilities		6,987		7,470
Non-current
Operating	Non-current operating lease liabilities		116,558		127,395
Finance	Other long-term liabilities		6,423		8,896
Total lease liabilities		$	175,089	$	188,979

Schedule of future minimum operating lease payments

The future minimum operating lease and finance lease payments required under non-cancelable leases as of June 30, 2020 and December 31, 2019 are as follows (in thousands):

June 30, 2020


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,344	$	(3,401)	$	6,829
Year 2		47,643		(3,437)		4,149
Year 3		41,159		(3,433)		1,609
Year 4		21,523		(2,828)		817
Year 5		13,215		(2,940)		104
Thereafter		10,230		(1,960)		—
Total minimum lease payments	$	188,114	$	(17,999)	$	13,508
Less imputed interest		(26,435)				(98)
Total lease liability	$	161,679			$	13,410

December 31, 2019


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

Schedule of future minimum finance lease payments

The future minimum operating lease and finance lease payments required under non-cancelable leases as of June 30, 2020 and December 31, 2019 are as follows (in thousands):

June 30, 2020


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,344	$	(3,401)	$	6,829
Year 2		47,643		(3,437)		4,149
Year 3		41,159		(3,433)		1,609
Year 4		21,523		(2,828)		817
Year 5		13,215		(2,940)		104
Thereafter		10,230		(1,960)		—
Total minimum lease payments	$	188,114	$	(17,999)	$	13,508
Less imputed interest		(26,435)				(98)
Total lease liability	$	161,679			$	13,410

December 31, 2019


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

Schedule of Future Minimum Lease Payments

June 30, 2020


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,344	$	(3,401)	$	6,829
Year 2		47,643		(3,437)		4,149
Year 3		41,159		(3,433)		1,609
Year 4		21,523		(2,828)		817
Year 5		13,215		(2,940)		104
Thereafter		10,230		(1,960)		—
Total minimum lease payments	$	188,114	$	(17,999)	$	13,508
Less imputed interest		(26,435)				(98)
Total lease liability	$	161,679			$	13,410

December 31, 2019


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

OTHER LONG-TERM LIABILITIES (Tables)

6 Months Ended

Jun. 30, 2020

Other Liabilities, Noncurrent [Abstract]

Other Noncurrent Liabilities [Table Text Block]

The components of Other long-term liabilities as of June 30, 2020 and December 31, 2019 are as follows (in thousands):


	June 30, 2020		December 31, 2019

Deferred revenue	$	17,353	$	23,142
Deferred compensation plan		20,801		20,370
Other		30,318		36,129
Total	$	68,472	$	79,641

NONCONTROLLING INTEREST (Tables)

6 Months Ended

Jun. 30, 2020

NONCONTROLLING INTEREST [Abstract]

Noncontrolling Interest Rollforward

The following table reconciles equity attributable to noncontrolling interest in the Company’s subsidiary (in thousands):


	Six Months Ended June 30,
	2020		2019
Noncontrolling interest, January 1	$	13,186	$	7,677
Net income attributable to noncontrolling interest		3,880		3,290
Dividends distributed to noncontrolling interest		(4,850)		(2,250)
Equity contribution		—		3,362
Foreign currency translation adjustments		(313)		—
Noncontrolling interest, June 30	$	11,903	$	12,079

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)

6 Months Ended

Jun. 30, 2020

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

Schedule of accumulated other comprehensive income (loss)


	Foreign
	Currency		Derivative
	Translation		Valuation, Net		Other, Net
	Adjustment		of Tax		of Tax		Totals

Accumulated other comprehensive income (loss) at December 31, 2018	$	(114,168)	$	(8,278)	$	(2,150)	$	(124,596)

Other comprehensive income (loss) before reclassifications		6,380		10,096		116		16,592
Amounts reclassified from accumulated other comprehensive income (loss)		—		(2,583)		(99)		(2,682)
Net current period other comprehensive income (loss)		6,380		7,513		17		13,910

Accumulated other comprehensive income (loss) at June 30, 2019	$	(107,788)	$	(765)	$	(2,133)	$	(110,686)

Accumulated other comprehensive income (loss) at December 31, 2019	$	(107,480)	$	4,182	$	(2,936)	$	(106,234)

Other comprehensive income (loss) before reclassifications		(18,521)		(4,187)		510		(22,198)
Amounts reclassified from accumulated other comprehensive income (loss)		—		168		(264)		(96)
Net current period other comprehensive income (loss)		(18,521)		(4,019)		246		(22,294)

Accumulated other comprehensive income (loss) at June 30, 2020	$	(126,001)	$	163	$	(2,690)	$	(128,528)

Schedule of reclassifications from Accumulated other comprehensive income (loss)

The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):


					Statement of
	For the Three Months Ended June 30,				Comprehensive Income
	2020		2019		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	79	$	(1,011)	Revenue
Tax effect		(21)		273	Provision for income taxes
	$	58	$	(738)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(147)	$	(55)	Cost of services
Tax effect		15		6	Provision for income taxes
	$	(132)	$	(49)	Net income (loss)


					Statement of
	For the Six Months Ended June 30,				Comprehensive Income
	2020		2019		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	230	$	(3,538)	Revenue
Tax effect		(62)		955	Provision for income taxes
	$	168	$	(2,583)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(294)	$	(110)	Cost of services
Tax effect		30		11	Provision for income taxes
	$	(264)	$	(99)	Net income (loss)

WEIGHTED AVERAGE SHARE COUNTS (Tables)

6 Months Ended

Jun. 30, 2020

Net income per share attributable to TTEC stockholders

Schedule of Diluted Shares Calculation

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):


	Three Months Ended June 30,		Six Months Ended June 30,
	2020	2019	2020	2019

Shares used in basic earnings per share calculation	46,619	46,318	46,559	46,261
Effect of dilutive securities:
Restricted stock units	242	366	279	375
Performance-based restricted stock units	—	—	—	—
Total effects of dilutive securities	242	366	279	375
Shares used in dilutive earnings per share calculation	46,861	46,684	46,838	46,636

OVERVIEW AND BASIS OF PRESENTATION (TABLES) (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019	Jun. 30, 2019	Dec. 31, 2018
Restricted Cash and Cash Equivalents Items [Line Items]
Cash and cash equivalents	$ 482,255	$ 82,407
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	502,675	105,591	$ 86,929	$ 78,237
Prepaid Expenses and Other Current Assets [Member]
Restricted Cash and Cash Equivalents Items [Line Items]
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	20,416	23,172
Other Noncurrent Assets [Member]
Restricted Cash and Cash Equivalents Items [Line Items]
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	$ 4	$ 12

OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (Details)	Jun. 30, 2020 USD ($)
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
Number of employees	51,700
Percepta LLC
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	55.00%
FCR
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	70.00%
Serendebyte
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	70.00%

ACQUISITIONS ASSETS ACQUIRED (TABLES) (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Feb. 07, 2020	Dec. 31, 2019	Oct. 26, 2019
Business Acquisition [Line Items]
Operating lease assets	$ 142,701		$ 150,808
Goodwill	307,139		301,694
Operating lease liability - short-term	45,121		45,218
Accrued employee compensation and benefits	119,476		114,165
Operating lease liability - long-term	$ 116,558		$ 127,395
Serendebyte
Business Acquisition [Line Items]
Cash		$ 3,123
Accounts receivable.		1,243
Prepaid Expenses		1,327
Property, plant and equipment.		14
Deferred tax assets		20
Goodwill		9,033
Total assets acquired		17,080
Accounts payable		120
Accrued employee compensation and benefits		1,025
Accrued income taxes		170
Accrued expenses		2,208
Deferred tax liabilities		629
Total liabilities assumed		4,152
Total purchase price		12,928
Serendebyte \| Trade Names [Member]
Business Acquisition [Line Items]
Intangible assets		400
Serendebyte \| Customer Relationships [Member]
Business Acquisition [Line Items]
Intangible assets		$ 1,920
FCR
Business Acquisition [Line Items]
Cash				$ 5,225
Accounts receivable.				10,659
Prepaid Expenses				357
Property, plant and equipment.				6,006
Other assets				224
Operating lease assets				5,127
Goodwill				96,739
Total assets acquired				171,477
Accounts payable				388
Operating lease liability - short-term				1,160
Accrued employee compensation and benefits				4,049
Accrued expenses				72
Operating lease liability - long-term				3,967
Total liabilities assumed				9,636
Total purchase price				161,841
FCR \| Trade Names [Member]
Business Acquisition [Line Items]
Intangible assets				8,600
FCR \| Customer Relationships [Member]
Business Acquisition [Line Items]
Intangible assets				$ 38,540

ACQUISITIONS AND DIVESTITURES (NARRATIVE) (Details)				3 Months Ended			6 Months Ended
ACQUISITIONS AND DIVESTITURES (NARRATIVE) (Details)	Aug. 05, 2020 USD ($)	Feb. 07, 2020 USD ($)	Oct. 26, 2019 USD ($)	Jun. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)	Jun. 30, 2019 USD ($)	Jun. 30, 2020 USD ($)	Jun. 30, 2019 USD ($)	Dec. 31, 2019 USD ($)	Mar. 31, 2019 USD ($)
Business Acquisition [Line Items]
Entity Number of Employees				51,700			51,700
Other liabilities, noncurrent				$ 68,472,000			$ 68,472,000		$ 79,641,000
Redeemable noncontrolling interest				54,026,000	$ 53,367,000	$ 0	54,026,000	$ 0	48,923,000	$ 0
Contingent Consideration, at fair value				1,785,000			1,785,000		6,134,000
Contingent Consideration, at Fair Value, Current Portion				6,100,000			6,100,000
Revenue of Acquirees since Acquisition Date, Actual							52,200,000
Income (loss) from operations of Acquirees since Acquisition Date, Actual							3,700,000
Acquired intangible amortization of acquirees since acquisition							3,200,000
Sales Revenue Services Net				453,081,000		392,515,000	885,294,000	786,871,000
Net income attributable to TTEC stockholders				31,325,000		11,798,000	52,859,000	30,800,000
Business Acquisition, Pro Forma Revenue						830,700,000	886,300,000
Business Acquisition, Pro Forma Income (Loss) from Continuing Operations, Net of Tax						39,400,000	53,100,000
Loss on dissolution of subsidiary							(2,467,000)
TeleTech Customer Management Ghana Limited [Member]
Business Acquisition [Line Items]
Loss on dissolution of subsidiary				2,500,000
TTEC Digital
Business Acquisition [Line Items]
Sales Revenue Services Net				77,143,000		78,519,000	154,699,000	144,372,000
TTEC Engage
Business Acquisition [Line Items]
Sales Revenue Services Net				$ 375,938,000		$ 313,996,000	$ 730,595,000	$ 642,499,000
Serendebyte
Business Acquisition [Line Items]
ownership percentage				70.00%			70.00%
Noncontrolling Interest, Ownership Percentage by Noncontrolling Owners		30.00%
FCR
Business Acquisition [Line Items]
ownership percentage				70.00%			70.00%
Noncontrolling Interest, Ownership Percentage by Noncontrolling Owners			30.00%
VoiceFoundry
Business Acquisition [Line Items]
ownership percentage	100.00%
FCR
Business Acquisition [Line Items]
Percentage of Voting Interests Acquired			70.00%
Total purchase price			$ 161,841,000
Cash balance retained			700,000		700,000
Future Value of Liabilities Incurred From Business Acquisitions			10,900,000
Redeemable noncontrolling interest			$ 48,300,000
Contingent Consideration, at fair value				$ 1,785,000			$ 1,785,000		$ 6,134,000
Increase (decrease) in contingent consideration payable				1,100,000	$ 3,300,000
FCR \| Discount Rate
Business Acquisition [Line Items]
Business combination contingent consideration measurement input			19.6
FCR \| TTEC Engage
Business Acquisition [Line Items]
Date of Acquisition			Oct. 26, 2019
Percentage of Voting Interests Acquired			70.00%
Description of Acquired Entity			First Call Resolution, LLC (“FCR”), an Oregon limited liability company (“the Transaction”). FCR is a customer care, social networking and business process solutions service provider with approximately 2,000 employees based in the U.S
Contingent Consideration Arrangements, Basis for Amount			Significant assumptions include a discount rate of 16.7%, expected forecast volatility of 20%, an equivalent metric risk premium of 15.1%, risk-free rate of 1.6% and a credit spread of 1.8%.
Payments to Acquire Businesses			$ 4,500,000
Cost of Acquired Entity, Up Front Cash Consideration			107,000,000.0
Future Value of Liabilities Incurred From Business Acquisitions			$ 6,500,000
FCR \| Customer Relationships [Member]
Business Acquisition [Line Items]
Useful life			10 years
FCR \| Trade Names [Member]
Business Acquisition [Line Items]
Useful life			4 years
Serendebyte
Business Acquisition [Line Items]
Date of Acquisition		Feb. 07, 2020
Percentage of Voting Interests Acquired		70.00%
Description of Acquired Entity		Serendebyte Inc., a Delaware corporation (“the Transaction”). Serendebyte is an autonomous customer experience and intelligent automation solutions provider with 125 employees based in India, the United States, and Canada
Entity Number of Employees		125
Total purchase price		$ 12,928,000
Cash balance retained		2,200,000
Redeemable noncontrolling interest		$ 3,800,000
Serendebyte \| Discount Rate
Business Acquisition [Line Items]
Business combination contingent consideration measurement input		35
Serendebyte \| TTEC Digital
Business Acquisition [Line Items]
Percentage of Voting Interests Acquired		70.00%
Payments to Acquire Businesses		$ 9,000,000.0		$ 800,000
Serendebyte \| Customer Relationships [Member]
Business Acquisition [Line Items]
Useful life		5 years
Serendebyte \| Trade Names [Member]
Business Acquisition [Line Items]
Useful life		3 years
VoiceFoundry
Business Acquisition [Line Items]
Date of Acquisition	Aug. 05, 2020
Description of Acquired Entity	VoiceFoundry, a preferred Amazon Connect cloud contact center services partner
VoiceFoundry \| TTEC Digital
Business Acquisition [Line Items]
Total purchase price	$ 67,200,000
Cost of Acquired Entity, Up Front Cash Consideration	48,000,000.0
Future Value of Liabilities Incurred From Business Acquisitions	$ 19,200,000

SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2019
Segment Reporting Information [Line Items]
Net Revenue	$ 453,081	$ 392,515	$ 885,294	$ 786,871
Depreciation and amortization	18,660	17,050	37,532	33,793
Income (Loss) from Operations	48,962	22,873	89,678	54,965
Capital Expenditures	15,102	15,228	31,915	28,428
Total Assets	1,766,989		1,766,989		$ 1,376,788
Goodwill	307,139		307,139		301,694
Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	453,106	392,576	885,544	787,120
Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	(25)	(61)	(250)	(249)
TTEC Digital
Segment Reporting Information [Line Items]
Net Revenue	77,143	78,519	154,699	144,372
Depreciation and amortization	3,278	3,235	6,566	5,543
Income (Loss) from Operations	14,376	7,709	24,634	15,468
Capital Expenditures	2,888	5,655	5,326	9,396
Total Assets	287,237		287,237		238,081
Goodwill	74,817		74,817		66,275
TTEC Digital \| Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	77,168	78,580	154,949	144,621
TTEC Digital \| Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	(25)	(61)	(250)	(249)
TTEC Engage
Segment Reporting Information [Line Items]
Net Revenue	375,938	313,996	730,595	642,499
Depreciation and amortization	15,382	13,815	30,966	28,250
Income (Loss) from Operations	34,586	15,164	65,044	39,497
Capital Expenditures	12,214	9,573	26,589	19,032
Total Assets	1,479,752		1,479,752		1,138,707
Goodwill	232,322		232,322		$ 235,419
TTEC Engage \| Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	$ 375,938	$ 313,996	$ 730,595	$ 642,499

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 453,081	$ 392,515	$ 885,294	$ 786,871
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	312,310	235,733	589,988	472,700
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	79,269	91,401	170,373	184,580
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	23,352	25,054	48,450	49,190
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	17,361	15,610	34,304	31,651
Asia Pacific India[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	13,725	14,155	28,893	26,980
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 7,064	$ 10,562	$ 13,286	$ 21,770

ACCOUNTS RECEIVABLE (SCHEDULE OF CHANGE IN ALLOWANCE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract]
Balance, beginning of year	$ 5,402	$ 5,579	$ 5,452	$ 5,592
Provision for credit losses	445		607
Uncollectible receivables written-off	(107)	(82)	(285)	(97)
Effect of foreign currency	55	(2)	21
Balance, end of year	$ 5,795	$ 5,495	$ 5,795	$ 5,495

SIGNIFICANT CLIENTS(NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Entity Wide Revenue Major Customer Line Items
Revenue.	$ 453,081	$ 392,515	$ 885,294	$ 786,871
Sears
Entity Wide Revenue Major Customer Line Items
Accounts receivable amount from major customer					$ 2,700	$ 2,700
Customer Concentration Risk
Entity Wide Revenue Major Customer Line Items
Concentration risk percentage			0.00%
Minimum \| Customer Concentration Risk \| Revenue
Entity Wide Revenue Major Customer Line Items
Revenue.			$ 100,000

Receivables Sales Agreement - Additional Information (Narrative) (Detail) - USD ($) $ in Millions	Jun. 30, 2020	Mar. 31, 2020
Receivables Sales Agreement [Line Items]
Factored Accounts Receivable, net		$ 40.0
Cash from customers not yet remitted		$ 20.4
Proceeds from factored receivables	$ 75.0
Maximum
Receivables Sales Agreement [Line Items]
Proceeds from factored receivables	$ 75.0

GOODWILL (GOODWILL ROLLFORWARD) (Details) $ in Thousands	6 Months Ended
GOODWILL (GOODWILL ROLLFORWARD) (Details) $ in Thousands	Jun. 30, 2020 USD ($)
Goodwill [Line Items]
Beginning balance, goodwill	$ 301,694
Acquisitions / Adjustments Increase (Decrease)	8,779
Effect of Foreign Currency	(3,334)
Ending balance, goodwill	307,139
TTEC Digital
Goodwill [Line Items]
Beginning balance, goodwill	66,275
Acquisitions / Adjustments Increase (Decrease)	9,033
Effect of Foreign Currency	(491)
Ending balance, goodwill	74,817
TTEC Engage
Goodwill [Line Items]
Beginning balance, goodwill	235,419
Acquisitions / Adjustments Increase (Decrease)	(254)
Effect of Foreign Currency	(2,843)
Ending balance, goodwill	$ 232,322

GOODWILL (NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended	6 Months Ended
GOODWILL (NARRATIVE) (Details) - USD ($) $ in Thousands	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2019
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Goodwill		$ 307,139		$ 301,694
Impairment losses	$ 2,063	696	$ 3,569
Other Intangible Assets
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Impairment losses	2,000
TTEC Digital
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Goodwill		$ 74,817		66,275
TTEC Digital \| Other Intangible Assets \| Customer Relationships [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Impairment losses	400
TTEC Digital \| Other Intangible Assets \| Intellectual Property [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Impairment losses	$ 200
Digital Consulting [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Goodwill				24,300
Goodwill, Fair Value Disclosure				$ 39,700
Fair value of a reporting unit in excess of carrying value expressed as a percentage				26.00%

DERIVATIVES (OCI ROLLFORWARD) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	$ (3,621)	$ (5,217)	$ 4,182	$ (8,278)
Add: Net gain/(loss) from change in fair value of cash flow hedges	3,726	5,190	(4,187)	10,096
Less: Net (gain)/loss reclassified to earnings from effective hedges	58	(738)	168	(2,583)
Aggregate unrealized net gain/(loss) at end of period	$ 163	$ (765)	$ 163	$ (765)

DERIVATIVES (NOTIONAL TABLE) (Details) ₱ in Thousands, $ in Thousands, $ in Thousands	Jun. 30, 2020 USD ($)	Jun. 30, 2020 MXN ($)	Jun. 30, 2020 PHP (₱)	Dec. 31, 2019 USD ($)	Dec. 31, 2019 MXN ($)	Dec. 31, 2019 PHP (₱)
Derivative [Line Items]
Notional Amount	$ 7,400			$ 64,500
Foreign Exchange Forward
Derivative [Line Items]
Notional Amount	188,503			209,183
Foreign Exchange Forward \| PHP
Derivative [Line Items]
Notional Amount	$ 132,470		₱ 6,955,000	147,654		₱ 7,715,000
% Maturing in the Next 12 Months	59.90%	59.90%	59.90%
Foreign Exchange Forward \| MXN
Derivative [Line Items]
Notional Amount	$ 56,033	$ 1,221,000		$ 61,529	$ 1,299,500
% Maturing in the Next 12 Months	52.70%	52.70%	52.70%

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (Details) - Foreign Exchange [Member] - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Designated as Hedging Instruments [Member] \| Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ 225	$ 5,674
Designated as Hedging Instruments [Member] \| Cash Flow [Member] \| Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	2,962	3,467
Designated as Hedging Instruments [Member] \| Cash Flow [Member] \| Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	2,296	3,525
Designated as Hedging Instruments [Member] \| Cash Flow [Member] \| Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(2,845)	(1,223)
Designated as Hedging Instruments [Member] \| Cash Flow [Member] \| Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(2,188)	(95)
Not Designated as Hedging Instruments [Member] \| Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(21)	98
Not Designated as Hedging Instruments [Member] \| Fair Value [Member] \| Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)		205
Not Designated as Hedging Instruments [Member] \| Fair Value [Member] \| Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ (21)	$ (107)

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Derivative Instruments, Gain (Loss) [Line Items]
Sales Revenue Services Net	$ 453,081	$ 392,515	$ 885,294	$ 786,871
Other nonoperating income expense	(1,761)	1,865	1,635	2,663
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	58	(738)	168	(2,583)
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Reclassification from accumulated other comprehensive income
Derivative Instruments, Gain (Loss) [Line Items]
Sales Revenue Services Net	79	(1,011)	230	(3,538)
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Reclassification from accumulated other comprehensive income
Derivative Instruments, Gain (Loss) [Line Items]
Other nonoperating income expense	$ (14)	$ (1,465)	$ (343)	$ (1,217)

DERIVATIVES (NARRATIVE) (Details) - USD ($) $ in Millions	Jun. 30, 2020	Dec. 31, 2019
DERIVATIVES [ABSTRACT]
Notional Amount	$ 7.4	$ 64.5

FAIR VALUE (DERIVATIVES TABLE) (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$ 0	$ 0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	225	5,674
Fair value hedges	(21)	98
Total net derivative asset (liability)	204	5,772
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	225	5,674
Fair value hedges	(21)	98
Total net derivative asset (liability)	$ 204	$ 5,772

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Liabilities [Abstract]
Contingent consideration	$ (1,785)	$ (6,134)
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	0
Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Derivative assets, net	204	5,772
Total assets	204	5,772
Liabilities [Abstract]
Deferred compensation plan liability	(20,801)	(20,370)
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	(20,801)	(20,370)
Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	(1,785)	(6,134)
Total liabilities	$ (1,785)	$ (6,134)

FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2020 USD ($)
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	$ 6,134
Acquisitions	0
Payments	0
Imputed Interest/ Adjustment	(4,349)
Ending balance, contingent consideration payable	1,785
FCR
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	6,134
Acquisitions	0
Payments	0
Imputed Interest/ Adjustment	(4,349)
Ending balance, contingent consideration payable	$ 1,785

FAIR VALUE (NARRATIVE) (Details)	3 Months Ended		6 Months Ended	12 Months Ended
FAIR VALUE (NARRATIVE) (Details)	Jun. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)	Jun. 30, 2020 USD ($)	Dec. 31, 2018 USD ($)	Dec. 31, 2019 USD ($)	Oct. 26, 2019
Business acquisitions, Contingent Consideration [Line Items]
Line of credit	$ 700,000,000		$ 700,000,000		$ 290,000,000
Average interest rate on annual borrowings			1.60%
Purchase Price Payable Payments During Period			$ 0
Business Combination Contingent Consideration Liability	1,785,000		1,785,000		6,134,000
FCR
Business acquisitions, Contingent Consideration [Line Items]
Purchase Price Payable Payments During Period			0
Business Combination Contingent Consideration Liability	1,785,000		1,785,000		$ 6,134,000
Increase (decrease) in contingent consideration payable	$ 1,100,000	$ 3,300,000
FCR \| Discount Rate
Business acquisitions, Contingent Consideration [Line Items]
Business combination contingent consideration measurement input						19.6
CafeX [Member]
Business acquisitions, Contingent Consideration [Line Items]
Impairment of equity investment			$ 0	$ 15,600,000

INCOME TAXES (NARRATIVE) (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Mar. 31, 2020
Income Tax Narrative [Line Items]
Net Change in Valuation Allowance		$ 2.3	$ 0.3
Deferred tax assets, gross					$ 10.5
Valuation allowance on deferred tax assets					17.0
Deferred tax assets, net of valuation allowance and deferred tax liabilities					$ 0.5
Deferred Tax Liabilities, Net	$ 10.0		$ 10.0
Effective income tax rate	24.80%	35.00%	26.70%	30.30%
Income Tax Holidays Description			The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2019 and 2022.
Income Tax Holiday Termination Date			2019 and 2022
Aggregate effect on income tax expense for income tax holiday jurisdictions	$ (0.3)	$ 1.9	$ 1.2	$ 4.0
Diluted net income per share effect for income tax holiday jurisdictions	$ (0.01)	$ 0.04	$ 0.02	$ 0.09
United States [Member]
Income Tax Narrative [Line Items]
Income Tax Years under Audit			2017
Income Tax Examination, Description			The Company’s U.S. income tax returns filed for the tax years ending December 31, 2016 to present, remain open tax years
Philippines [Member]
Income Tax Narrative [Line Items]
Income Tax Years under Audit			2018
Canada [Member]
Income Tax Narrative [Line Items]
Income Tax Years under Audit			2009, 2010 and 2018
NEW YORK
Income Tax Narrative [Line Items]
Income Tax Years under Audit			2015 through 2017

RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 117	$ 308	$ 560	$ 770
Facility exit charges	676	120	771	619
Restructuring charges, net	793	428	1,331	1,389
TTEC Digital
Restructuring Cost and Reserve [Line Items]
Reduction in force	114		321
TTEC Engage
Restructuring Cost and Reserve [Line Items]
Reduction in force	3	308	239	770
Facility exit charges	$ 676	$ 120	$ 771	$ 619

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABILITY ROLLFORWARD TABLE) (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2020 USD ($)
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	$ 325
Expense	1,331
Payments	(1,526)
Changes due to foreign currency	(19)
Ending balance, restructuring reserve	111
Reduction in Force [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	251
Expense	560
Payments	(719)
Changes due to foreign currency	(14)
Ending balance, restructuring reserve	78
Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	74
Expense	771
Payments	(807)
Changes due to foreign currency	(5)
Ending balance, restructuring reserve	$ 33

RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Reduction in force	$ 117	$ 308	$ 560	$ 770
Facility exit charges	676	120	771	619
Leasehold Improvements
Restructuring impairment losses		1,100		2,600
TTEC Digital
Reduction in force	114		321
TTEC Engage
Reduction in force	3	308	239	770
Facility exit charges	$ 676	120	771	$ 619
TTEC Engage \| Leasehold Improvements
Restructuring impairment losses		$ 700	$ 0

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (Details)		3 Months Ended	6 Months Ended
COMMITMENTS AND CONTINGENCIES (NARRATIVE) (Details)	Jun. 30, 2020 USD ($)	Jun. 30, 2019 USD ($)	Jun. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)	Dec. 31, 2019 USD ($)
Initiation date of current line of credit agreement			Jun. 03, 2013
Line of Credit Facility, Expiration Date			Feb. 14, 2024
Initial Borrowing Capacity	$ 900,000,000.0		$ 900,000,000.0
Maximum borrowing capacity	1,200,000,000		1,200,000,000
Proceeds from factored receivables	75,000,000		75,000,000
Percentage of receivables factored	25		$ 25
Credit facility interest rate			1.60%
Line of Credit Facility, Collateral			Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
Borrowings outstanding on credit facility	$ 700,000,000		$ 700,000,000		$ 290,000,000
Average daily utilization under credit facility		$ 324,000,000.0	$ 548,800,000
Remaining borrowing capacity under credit facility				$ 195,000,000
Line Of Credit Facility Letters Of Credit Issued				2,600,000
Letters Of Credit Issued Outside Line Of Credit Facility				$ 400,000
Fed Funds Effective Rate Overnight Index Swap Rate [Member]
Credit facility interest rate	0.50%
London Interbank Offered Rate (LIBOR) [Member]
Credit facility interest rate	1.25%
Minimum \| Interest coverage ration [Member]
Ratio of Indebtedness to Net Capital	2.50		2.50
Minimum \| Company's net leverage ratio [Member]
Credit facility interest rate	0.00%
Minimum \| Eurodollar [Member]
Credit facility interest rate	1.00%
Maximum
Ratio of Indebtedness to Net Capital	3.50		3.50
Proceeds from factored receivables	$ 75,000,000		$ 75,000,000
Maximum \| Company's net leverage ratio [Member]
Credit facility interest rate	0.75%
Maximum \| Eurodollar [Member]
Credit facility interest rate	1.75%

LEASE COST (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
LEASE COST (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Lease Cost Table Line Items
Total lease cost	$ 14,538	$ 16,707	$ 29,651	$ 31,032
Depreciation and Amortization
Lease Cost Table Line Items
Amortization of ROU assets - finance leases	1,928	1,798	3,844	3,405
Interest Expense
Lease Cost Table Line Items
Interest on lease liabilities - finance leases	52	32	108	40
Cost of Services
Lease Cost Table Line Items
Operating lease cost (cost resulting from lease payments)	11,642	12,647	23,680	23,346
Short-term Lease, Cost	883	1,247	1,880	2,312
Variable Lease, Cost	(284)		(284)
Selling General And Administrative Expenses
Lease Cost Table Line Items
Operating lease cost (cost resulting from lease payments)	858	1,363	1,400	2,630
Sublease Income	(212)	(126)	(394)	(193)
Other income (expense), net
Lease Cost Table Line Items
Operating lease cost (cost resulting from lease payments)	287	242	529	484
Sublease Income	$ (616)	$ (496)	$ (1,112)	$ (992)

LEASES OTHER INFORMATION (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
LEASES OTHER INFORMATION (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Finance lease - operating cash flows	$ 17	$ 32	$ 36	$ 40
Finance lease - financing cash flows	1,735	2,202	3,867	5,985
New ROU assets - operating leases	247	5,368	6,795	7,057
Modified ROU assets - operating leases	6,221	10,202	6,221	23,201
New ROU assets - finance leases	320	1,657	828	4,247
Fixed payments
Operating Lease, Payments	$ 13,280	$ 13,741	$ 27,417	$ 26,075

LEASE TERM AND DISCOUNT RATE (Details)	Jun. 30, 2020	Dec. 31, 2019
LEASES [ABSTRACT]
Finance Lease, Weighted Average Remaining Lease Term	2 years 7 months 21 days	2 years 11 months
Operating Lease, Weighted Average Remaining Lease Term	4 years 7 days	4 years 3 months 4 days
Finance Lease, Weighted Average Discount Rate, Percent	1.60%	1.43%
Operating Lease, Weighted Average Discount Rate, Percent	6.90%	7.22%

LEASE ASSETS AND LIABILITIES (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
ASSETS.
Operating lease assets	$ 142,701	$ 150,808
Operating Lease Assets Balance Sheet Location	us-gaap:OperatingLeaseRightOfUseAsset	us-gaap:OperatingLeaseRightOfUseAsset
Finance lease assets	$ 14,989	$ 18,016
Finance Lease, Right-of-Use Asset, Statement of Financial Position [Extensible List]	Property, plant and equipment, net	Property, plant and equipment, net
Total leased assets	$ 157,690	$ 168,824
Current
Operating Lease, Liability, Current	$ 45,121	$ 45,218
Operating Lease, Liability, Current, Statement of Financial Position [Extensible List]	Operating Lease, Liability, Current	Operating Lease, Liability, Current
Finance Lease, Liability, Current	$ 6,987	$ 7,470
Finance Lease, Liability, Current, Statement of Financial Position [Extensible List]	Other current liabilities	Other current liabilities
Non-current
Operating Lease, Liability, Noncurrent	$ 116,558	$ 127,395
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible List]	Operating Lease, Liability, Noncurrent	Operating Lease, Liability, Noncurrent
Finance Lease, Liability, Noncurrent	$ 6,423	$ 8,896
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible List]	Other liabilities, noncurrent	Other liabilities, noncurrent
Total lease liabilities	$ 175,089	$ 188,979

LEASE (FUTURE MINIMUM LEASE PAYMENTS TABLE) (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Lessee, Lease, Description [Line Items]
Finance Leases - Year 1		$ 7,594
Finance Leases - Year 2		5,587
Finance Leases - Year 3		2,139
Finance Leases - Year 4		1,109
Finance Leases - Year 5		331
Thereafter		0
Total minimum lease payments	$ 13,508	16,760
Total lease liability	13,410	16,366
Finance leases - rolling Year 1	6,829
Finance leases - rolling Year 2	4,149
Finance leases - rolling Year 3	1,609
Finance leases - rolling Year 4	817
Finance leases - rolling Year 5	104
Finance leases - rolling Thereafter	0
Less: imputed interest	(98)	(394)
Finance Lease, Liability	13,410	16,366
Operating Leases [Member]
Lessee, Lease, Description [Line Items]
Operating Leases - Year 1		54,903
Operating Leases - Year 2		47,892
Operating Leases - Year 3		43,590
Operating Leases - Year 4		28,124
Operating Leases - Year 5		14,494
Thereafter		14,734
Total minimum lease payments	188,114	203,737
Less: Imputed Interest.	(26,435)	(31,124)
Total lease liability	161,679	172,613
Operating leases - rolling Year 1	54,344
Operating leases - rolling Year 2	47,643
Operating leases - rolling Year 3	41,159
Operating leases - rolling Year 4	21,523
Operating leases - rolling Year 5	13,215
Operating leases - rolling Thereafter	10,230
Sublease Income [Member]
Lessee, Lease, Description [Line Items]
Sub-lease income - Year 1		(2,976)
Sub-lease income - Year 2		(621)
Sub-lease income - Year 3		(345)
Sub-lease income - Year 4		(201)
Sub-lease income - Year 5		0
Sublease Income Total	(17,999)	(4,143)
Sub-lease income - rolling Year 1	(3,401)
Sub-lease income - rolling Year 2	(3,437)
Sub-lease income - rolling Year 3	(3,433)
Sub-lease income - rolling Year 4	(2,828)
Sub-lease income - rolling Year 5	(2,940)
Sub-lease income - rolling thereafter	(1,960)
Sublease Income Total	$ 17,999	$ 4,143

LEASE (NARRATIVE) (Details)	6 Months Ended
LEASE (NARRATIVE) (Details)	Jun. 30, 2020
Lessee, Operating Lease, Existence of Option to Extend [true false]	true
Sub-lease A [Member]
Lease start date	Jan. 01, 2009
Lease Expiration Date	Dec. 31, 2026
Sub-lease B [Member]
Lease start date	Nov. 06, 2017
Lease Expiration Date	May 31, 2021
Sub-lease C [Member]
Lease start date	Mar. 01, 2019
Lease Expiration Date	Jul. 31, 2023
Sub-lease D [Member]
Lease start date	Feb. 06, 2020
Lease Expiration Date	Jun. 14, 2023
Minimum
Lessee, Operating Lease, Term of Contract	1 year
Maximum
Lessee, Operating Lease, Term of Contract	10 years

OTHER LONG TERM LIABILITIES (Details) - USD ($) $ in Thousands	Jun. 30, 2020	Dec. 31, 2019
Other Liabilities, Noncurrent [Abstract]
Deferred revenue - long-term	$ 17,353	$ 23,142
Deferred Compensation Liability, Classified, Noncurrent	20,801	20,370
Other Accrued Liabilities, Noncurrent	30,318	36,129
Other Liabilities, Noncurrent, Total	$ 68,472	$ 79,641

NONCONTROLLING INTEREST (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Stockholders' Equity Attributable to Noncontrolling Interest
Noncontrolling interest, Beginning of period			$ 13,186	$ 7,677
Net income attributable to noncontrolling interest			3,880	3,290
Dividends distributed to noncontrolling interest	$ (3,000)	$ (1,350)	(4,850)	(2,250)
Capital contribution from noncontrolling interest		2,032		3,362
Foreign currency translation adjustments			(313)
Noncontrolling interest, End of period	$ 11,903	$ 12,079	$ 11,903	$ 12,079

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	$ 401,406	$ 365,274	$ 431,730	$ 352,849
Ending balance, value	447,927	390,649	447,927	390,649
Accumulated Other Comprehensive Income (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(143,208)	(119,878)	(106,234)	(124,596)
Other comprehensive income (loss) before reclassifications			(22,198)	16,592
Amounts reclassified from accumulated other comprehensive income (loss)			(96)	(2,682)
Net current period other comprehensive income (loss)			(22,294)	13,910
Ending balance, value	(128,528)	(110,686)	(128,528)	(110,686)
Foreign Currency Translation Adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value			(107,480)	(114,168)
Other comprehensive income (loss) before reclassifications			(18,521)	6,380
Net current period other comprehensive income (loss)			(18,521)	6,380
Ending balance, value	(126,001)	(107,788)	(126,001)	(107,788)
Derivative Valuation, Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value			4,182	(8,278)
Other comprehensive income (loss) before reclassifications			(4,187)	10,096
Amounts reclassified from accumulated other comprehensive income (loss)			168	(2,583)
Net current period other comprehensive income (loss)			(4,019)	7,513
Ending balance, value	163	(765)	163	(765)
Other Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value			(2,936)	(2,150)
Other comprehensive income (loss) before reclassifications			510	116
Amounts reclassified from accumulated other comprehensive income (loss)			(264)	(99)
Net current period other comprehensive income (loss)			246	17
Ending balance, value	$ (2,690)	$ (2,133)	$ (2,690)	$ (2,133)

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	$ 453,081	$ 392,515	$ 885,294	$ 786,871
Benefit from (provision for) income taxes	(11,039)	(7,345)	(21,238)	(14,811)
Net income	33,549	13,614	58,234	34,090
Accumulated Other Comprehensive Income (Loss)
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			96	2,682
Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			(168)	2,583
Reclassification from accumulated other comprehensive income
Presentation of Income Statement Reclassifications [Line Items]
Cost of services	(147)	(55)	(294)	(110)
Net Income (Loss) - Other	(132)	(49)	(264)	(99)
Reclassification from accumulated other comprehensive income \| Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Benefit from (provision for) income taxes	(21)	273	(62)	955
Provision for income taxes - Other	15	6	30	11
Reclassification from accumulated other comprehensive income \| Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net income	58	(738)	168	(2,583)
Foreign Exchange Forward \| Reclassification from accumulated other comprehensive income \| Foreign Currency Translation Adjustment
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	$ 79	$ (1,011)	$ 230	$ (3,538)

WEIGHTED AVERAGE SHARE COUNTS (DILUTED SHARES TABLE) (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	46,619	46,318	46,559	46,261
Effect of dilutive securities:
Restricted stock units	242	366	279	375
Total effects of dilutive securities	242	366	279	375
Shares used in dilutive earnings per share calculation	46,861	46,684	46,838	46,636

WEIGHTED AVERAGE SHARE COUNTS (NARRATIVE) (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	64	10	64	20

EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019	Dec. 31, 2019
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 3,100	$ 3,300	$ 5,976	$ 6,534
Minimum
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Award Vesting Period			4 years
Maximum
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Award Vesting Period			5 years
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	2,700	3,100	$ 5,300	$ 6,300
Unrecognized Compensation Expense	13,900		$ 13,900
Non-option Equity Awards Granted			130,885	40,246
Performance Shares [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense			$ 350
Share-based Compensation Arrangement by Share-based Payment Award, Description			During 2020, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, Company shares will be issued that vest immediately. If the defined minimum targets are not met, then no shares will be issued. The number of shares awarded are based on the Company’s annual revenue and adjusted operating income for the fiscal years 2021 and 2022. Each fiscal year’s revenue and adjusted operating income will determine the award amount. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2021.		During 2019, the Company awarded performance restricted stock units (“PRSUs”) that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.4 million and $1.4 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The award amounts are based on the Company’s annual adjusted operating income for the fiscal years 2019, 2020, 2021. Each fiscal year’s adjusted operating income will determine the award amount.
Cost of Services
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	1,100	1,400	$ 2,000	$ 2,600
Selling General And Administrative Expenses
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 2,000	$ 1,900	$ 4,000	$ 3,900

RELATED PARTY TRANSACTIONS (NARRATIVE) (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Related Party Transaction Line Items
Sales Revenue Services Net	$ 453,081,000	$ 392,515,000	$ 885,294,000	$ 786,871,000
Airmax [Member]
Related Party Transaction Line Items
Purchases from Related Party			200,000	600,000
Accounts Payable Due from Related Party	$ 50,000		50,000
CafeX [Member]
Related Party Transaction Line Items
Purchases from Related Party			0	33,000
Welltok
Related Party Transaction Line Items
Sales Revenue Services Net			$ 1,800,000	$ 2,800,000