UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): February 27, 2020
TTEC Holdings, Inc.
(Exact name of registrant as specified in its charter)
| Delaware | 001-11919 | 84-1291044 |
| (State or other jurisdiction | (Commission file | (IRS Employer |
| of incorporation) | number) | Identification Number) |
9197 S. Peoria Street, Englewood, CO 80112-5833
(Address of principal executive offices) (Zip Code)
Registrant’s telephone number, including area code: 303-397-8100
Not Applicable
(Former name or former address if changed since last report)
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class | Trading Symbol(s) | Name of each exchange on which registered |
| Common
stock of TTEC Holdings, Inc., $0.01 par value per share |
TTEC | NASDAQ |
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
| ¨ | Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
| ¨ | Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
| ¨ | Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
| ¨ | Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company ¨
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Item 2.02. Results of Operations and Financial Condition.
On March 4, 2020, TTEC Holdings, Inc. issued a press release announcing its financial results for its fourth quarter and fiscal year ended December 31, 2019.
A copy of the March 4, 2020 press release is attached hereto as Exhibit 99.1 to this current report on Form 8-K.
Item 8.01. Other Events.
On February 27, 2020, the Company’s Board of Directors declared a cash dividend of $0.34 per common share to be paid on April 16, 2020 to shareholders of record as of April 1, 2020.
A copy of the press release announcing the cash dividend is attached as Exhibit 99.2 to this current report on Form 8-K.
Item 9.01. Financial Statements and Exhibits
(d) Exhibits.
EXHIBIT INDEX
The information in this Form 8-K, including the exhibits attached hereto, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in any such filing.
SIGNATURE
Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| TTEC Holdings, Inc. | ||
| (Registrant) | ||
| Date: March 4, 2020 | By: | /s/ Regina M. Paolillo |
Regina M. Paolillo Chief Financial Officer | ||
2
Exhibit 99.1
TTEC Announces Fourth Quarter and Full Year 2019
Financial Results
Signs Bookings of $120 Million in the Fourth Quarter and $488 Million in 2019
Provides Outlook for Full Year 2020
Full Year 2019
Revenue was $1.644 Billion
Operating Income was $123.7 Million or 7.5 Percent of Revenue
(Non-GAAP $129.2 Million or 7.9 Percent of Revenue)
Net Income was $77.2 Million ($88.4 Million Non-GAAP)
Adjusted EBITDA was $209.1 Million or 12.7 Percent of Revenue
Fully Diluted EPS was $1.65 ($1.89 Non-GAAP)
Fourth Quarter 2019
Revenue was $461.3 Million
Operating Income was $42.8 Million or 9.3 Percent of Revenue
(Non-GAAP $43.1 Million or 9.3 Percent of Revenue)
Net Income was $28.3 Million ($30.3 Million Non-GAAP)
Adjusted EBITDA was $63.2 Million or 13.7 Percent of Revenue
Fully Diluted EPS was $0.60 ($0.65 Non-GAAP)
DENVER, March 4, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced financial results for the fourth quarter and full year ended December 31, 2019.
“We delivered record revenue and profit in 2019 and overperformed against many of our internal targets,” commented Ken Tuchman, chairman and chief executive officer of TTEC. “Our journey over the past decade has included significant investments to grow our overall portfolio of technology-rich CX solutions, culminating in a set of integrated capabilities that today allows TTEC to deliver everything from management consulting to recurring technology services and outcome based operational execution. This has optimized our access to the highest growing areas within the customer experience ecosystem. The current CX market tailwinds, combined with our reputation of excellence, history of innovation, and unrivaled CX technology and services, position us to advance our revenue growth and margin expansion in 2020 and beyond.”
FULL YEAR 2019 FINANCIAL HIGHLIGHTS
Revenue
| • | Full year 2019 GAAP revenue increased 8.9 percent to $1.644 billion compared to $1.509 billion in the prior year. |
| • | Foreign exchange had a $0.8 million positive impact on revenue for full year 2019. |
Investor Relations Contact Paul Miller +1.303.397.8641 |
Public Relations Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
Income from Operations
| • | Full year 2019 GAAP income from operations was $123.7 million, or 7.5 percent of revenue, compared to $92.1 million, or 6.1 percent of revenue in the prior year. |
| • | Non-GAAP income from operations, excluding $5.5 million in restructuring and impairment charges, was $129.2 million or 7.9 percent of revenue versus 6.9 percent for the prior year. |
| • | Foreign exchange had a $7.0 million positive impact on income from operations for full year 2019. |
Adjusted EBITDA
| • | Full year 2019 Non-GAAP Adjusted EBITDA was $209.1 million, or 12.7 percent of revenue, compared to $188.7 million, or 12.5 percent of revenue in the prior year. |
Earnings Per Share
| • | Full year 2019 GAAP fully diluted earnings per share was $1.65 compared to $0.77 for the same period last year. |
| • | Non-GAAP fully diluted earnings per share was $1.89 compared to $1.49 in the prior year. |
Bookings
| • | During full year 2019, TTEC signed an estimated $488 million in annualized contract value. Full year bookings mix was diversified across segments, verticals, and geographies. |
FOURTH QUARTER 2019 FINANCIAL HIGHLIGHTS
Revenue
| • | Fourth quarter 2019 GAAP revenue increased 10.1 percent to $461.3 million compared to $419.1 million in the prior year period. |
| • | Foreign exchange had a $4.0 million positive impact on revenue in the fourth quarter 2019. |
Income from Operations
| • | Fourth quarter 2019 GAAP income from operations was $42.8 million, or 9.3 percent of revenue, compared to $39.0 million, or 9.3 percent of revenue in the prior year period. |
| • | Non-GAAP income from operations, excluding $0.3 million in restructuring and impairment charges, was $43.1 million or 9.3 percent of revenue versus 11.0 percent for the prior year period. |
| • | Foreign exchange had a $2.5 million positive impact on income from operations in the fourth quarter 2019. |
Adjusted EBITDA
| • | Fourth quarter 2019 Non-GAAP Adjusted EBITDA was $63.2 million, or 13.7 percent of revenue, compared to $64.0 million, or 15.3 percent of revenue in the prior year period. |
Earnings Per Share
| • | Fourth quarter 2019 GAAP fully diluted earnings per share was $0.60 compared to $0.44 for the same period last year. |
| • | Non-GAAP fully diluted earnings per share was $0.65 compared to $0.63 in the prior year period. |
Investor Relations Contact Paul Miller +1.303.397.8641 |
Public Relations Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
Bookings
| • | During the fourth quarter 2019, TTEC signed an estimated $120 million in annualized contract value. Fourth quarter bookings mix was diversified across segments, verticals, and geographies. |
STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS
| • | Cash flow from operations in the fourth quarter 2019 was $53.6 million compared to $2.2 million for the fourth quarter 2018. For the full year 2019, cash flow from operations was $238.0 million compared to $168.3 million for the same period 2018. | |
| • | Capital expenditures in the fourth quarter 2019 were $16.3 million compared to $11.6 million for the fourth quarter 2018. For the full year 2019, capital expenditures were $60.8 million compared to $43.5 million for the same period 2018. | |
| • | As of December 31, 2019, TTEC had cash and cash equivalents of $82.4 million and debt of $307.5 million, resulting in a net debt position of $225.1 million. This compares to a net debt position of $226.3 million for the same period 2018. | |
| • | As of December 31, 2019, TTEC had approximately $530 million of additional borrowing capacity available under its revolving credit facility compared to $360 million for the same period 2018. | |
| • | Paid a $0.32 per share, or $14.9 million, semi-annual dividend on October 17, 2019. On February 27, 2020, the Board declared the next semi-annual dividend of $0.34 per share, payable on April 16, 2020 to shareholders of record as of April 1, 2020. This dividend represents a 6.3 percent increase over the October 2019 dividend and 13.3 percent over the April 2019 dividend. |
SEGMENT REPORTING & COMMENTARY
Effective June 30, 2019, TTEC reports financial results for the following two business segments:
| 1. | TTEC Digital (Digital) - Previously TTEC’s Customer Strategy Services and Customer Technology Services segments. |
| 2. | TTEC Engage (Engage) – Previously TTEC’s Customer Growth Services and Customer Management Services segments. |
Financial highlights for the two segments are provided below.
TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions
| • | Fourth quarter 2019 GAAP revenue for TTEC Digital increased 18.4 percent to $82.4 million from $69.6 million for the year ago period. Income from operations was $11.8 million or 14.3 percent of revenue compared to operating income of $12.5 million or 17.9 percent of revenue for the prior year period. |
| • | Non-GAAP income from operations was $11.9 million, or 14.4 percent of revenue compared to operating income of $12.7 million or 18.3 percent of revenue in the prior year period. |
Investor Relations Contact Paul Miller +1.303.397.8641 |
Public Relations Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
TTEC Engage – Digitally-enabled customer care, acquisition, and fraud prevention services
| • | Fourth quarter 2019 GAAP revenue for TTEC Engage increased 8.4 percent to $379.0 million from $349.6 million for the year ago period. Income from operations was $31.0 million or 8.2 percent of revenue compared to operating income of $26.5 million or 7.6 percent of revenue for the prior year period. |
| • | Non-GAAP income from operations was $31.2 million, or 8.2 percent of revenue compared to operating income of $33.2 million or 9.5 percent of revenue in the prior year period. |
| • | Foreign exchange had a $4.1 million positive impact on revenue and $2.5 million positive impact on income from operations. |
NON-GAAP FINANCIAL MEASURES
This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.
| • | GAAP metrics are presented in accordance with Generally Accepted Accounting Principles. |
| • | Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, among other items. |
BUSINESS OUTLOOK
“2019 was a milestone year for us, exceeding many of our key goals,” commented Regina Paolillo, chief financial and administrative officer. “We achieved record financial results, completed a strategic acquisition, entered into new and expanded technology channel partnerships, significantly grew our CX cloud market share, and added a meaningful number of new hypergrowth and Global 1000 clients across our expanded global footprint. We expect these positive developments alongside the size and diversity of our bookings, revenue backlog and sales pipeline to enable revenue growth and profit margin expansion in 2020.
Paolillo continued, “With regard to any impact from the coronavirus, we have reflected our initial assumptions in our guidance. Given the diversity of our industry coverage and client delivery footprint, alongside our virtual Digital and Engage services capabilities, we currently do not expect a material impact to our 2020 financial and business results.”
Our
full-year 2020 outlook, which excludes restructuring and impairment charges, is as follows:
Revenue between $1.757 and $1.773 billion, an increase of 6.9 and 7.9 percent over the prior year.
Operating Income margins between 8.2 and 8.4 percent.
| • | Margins of approximately 12.9 percent for TTEC Digital and 7.3 percent for TTEC Engage |
Adjusted EBITDA margins between 13.3 and 13.5 percent.
| • | Margins of approximately 18.4 percent for TTEC Digital and 12.4 percent for TTEC Engage |
Earnings Per Share between 2.03 and 2.10 cents.
Capital expenditures are estimated to between 3.6 and 3.8 percent of revenue, of which approximately 65 percent is growth oriented.
Investor Relations Contact Paul Miller +1.303.397.8641 |
Public Relations Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
Effective tax rate for the full year is estimated between 25 and 27 percent.
Diluted share count for the full year is estimated between 46.9 and 47.1 million.
We estimate the first half - second half 2020 mix as follows:
| • | Revenue: 48 percent first half, 52 percent second half |
| • | Operating Income: 45 percent first half, 55 percent second half |
| • | Adjusted EBITDA: 47 percent first half, 53 percent second half |
| • | Earnings Per Share: 45 percent first half, 55 percent second half |
We estimate the Digital - Engage 2020 mix as follows:
| • | Revenue: 17 percent Digital, 83 percent Engage, of which 51 percent of Digital and 48 percent of Engage in the first half, respectively. |
| • | Operating Income: 26 percent Digital, 74 percent Engage, of which 56 percent of Digital and 41 percent of Engage in the first half, respectively. |
| • | Adjusted EBITDA: 23 percent Digital 77 percent Engage, of which 54 percent of Digital and 44 percent of Engage in the first half, respectively. |
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com
FORWARD-LOOKING STATEMENTS
This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holding, Inc.’s management and are subject to significant risks and uncertainties. Specifically, we would like for you to focus on risks related to our strategy execution, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share, cybersecurity risk and risks inherent to our equity structure. Actual results may differ from what is expressed in the forward-looking statements. Risk Factors that could cause TTEC’s results to differ materially from those described in the forward-looking statements can be found in TTEC’s Annual Report on Form 10-K for the year ended December 31, 2019, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.
#
Investor Relations Contact Paul Miller +1.303.397.8641 |
Public Relations Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |
TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
| Three months ended | Twelve months ended | |||||||||||||||
| December 31, | December 31, | |||||||||||||||
| 2019 | 2018 | 2019 | 2018 | |||||||||||||
| Revenue | $ | 461,326 | $ | 419,133 | $ | 1,643,704 | $ | 1,509,171 | ||||||||
| Operating Expenses: | ||||||||||||||||
| Cost of services | 345,694 | 313,372 | 1,242,887 | 1,157,927 | ||||||||||||
| Selling, general and administrative | 53,894 | 47,817 | 202,540 | 182,428 | ||||||||||||
| Depreciation and amortization | 18,634 | 17,127 | 69,086 | 69,179 | ||||||||||||
| Restructuring and integration charges, net | 175 | 1,532 | 1,747 | 6,131 | ||||||||||||
| Impairment losses | 166 | 332 | 3,735 | 1,452 | ||||||||||||
| Total operating expenses | 418,563 | 380,180 | 1,519,995 | 1,417,117 | ||||||||||||
| Income From Operations | 42,763 | 38,953 | 123,709 | 92,054 | ||||||||||||
| Other income (expense), net | (6,428 | ) | (6,336 | ) | (13,298 | ) | (35,816 | ) | ||||||||
| Income Before Income Taxes | 36,335 | 32,617 | 110,411 | 56,238 | ||||||||||||
| Provision for income taxes | (5,670 | ) | (11,835 | ) | (25,677 | ) | (16,483 | ) | ||||||||
| Net Income | 30,665 | 20,782 | 84,734 | 39,755 | ||||||||||||
| Net income attributable to noncontrolling interest | (2,402 | ) | (449 | ) | (7,570 | ) | (3,938 | ) | ||||||||
| Net Income Attributable to TTEC Stockholders | $ | 28,263 | $ | 20,333 | $ | 77,164 | $ | 35,817 | ||||||||
| Net Income Per Share | ||||||||||||||||
| Basic | $ | 0.66 | $ | 0.45 | $ | 1.83 | $ | 0.86 | ||||||||
| Diluted | $ | 0.65 | $ | 0.45 | $ | 1.81 | $ | 0.86 | ||||||||
| Net Income Per Share Attributable to TTEC Stockholders | ||||||||||||||||
| Basic | $ | 0.61 | $ | 0.44 | $ | 1.66 | $ | 0.78 | ||||||||
| Diluted | $ | 0.60 | $ | 0.44 | $ | 1.65 | $ | 0.77 | ||||||||
| Income From Operations Margin | 9.3 | % | 9.3 | % | 7.5 | % | 6.1 | % | ||||||||
| Net Income Margin | 6.6 | % | 5.0 | % | 5.2 | % | 2.6 | % | ||||||||
| Net Income Attributable to TTEC Stockholders Margin | 6.1 | % | 4.9 | % | 4.7 | % | 2.4 | % | ||||||||
| Effective Tax Rate | 15.6 | % | 36.3 | % | 23.3 | % | 29.3 | % | ||||||||
| Weighted Average Shares Outstanding | ||||||||||||||||
| Basic | 46,487 | 46,193 | 46,373 | 46,064 | ||||||||||||
| Diluted | 46,830 | 46,390 | 46,758 | 46,385 | ||||||||||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
| Three months ended | Twelve months ended | |||||||||||||||
| December 31, | December 31, | |||||||||||||||
| 2019 | 2018 | 2019 | 2018 | |||||||||||||
| Revenue: | ||||||||||||||||
| TTEC Digital | $ | 82,354 | $ | 69,552 | $ | 305,346 | $ | 238,799 | ||||||||
| TTEC Engage | 378,972 | 349,581 | 1,338,358 | 1,270,372 | ||||||||||||
| Total | $ | 461,326 | $ | 419,133 | $ | 1,643,704 | $ | 1,509,171 | ||||||||
| Income From Operations: | ||||||||||||||||
| TTEC Digital | $ | 11,754 | $ | 12,475 | $ | 38,927 | $ | 33,054 | ||||||||
| TTEC Engage | 31,009 | 26,478 | 84,782 | 59,000 | ||||||||||||
| Total | $ | 42,763 | $ | 38,953 | $ | 123,709 | $ | 92,054 | ||||||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
| December 31, | December 31, | |||||||
| 2019 | 2018 | |||||||
| ASSETS | ||||||||
| Current assets: | ||||||||
| Cash and cash equivalents | $ | 82,407 | $ | 78,237 | ||||
| Accounts receivable, net | 331,096 | 350,962 | ||||||
| Other current assets | 136,322 | 97,278 | ||||||
| Total current assets | 549,825 | 526,477 | ||||||
| Property and equipment, net | 176,633 | 161,523 | ||||||
| Other assets | 650,330 | 366,508 | ||||||
| Total assets | $ | 1,376,788 | $ | 1,054,508 | ||||
| LIABILITIES AND EQUITY | ||||||||
| Total current liabilities | $ | 363,289 | $ | 235,418 | ||||
| Other long-term liabilities | 532,846 | 466,241 | ||||||
| Redeemable noncontrolling interest | 48,923 | - | ||||||
| Total equity | 431,730 | 352,849 | ||||||
| Total liabilities and equity | $ | 1,376,788 | $ | 1,054,508 | ||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
| Three months ended | Twelve months ended | |||||||||||||||
| December 31, | December 31, | |||||||||||||||
| 2019 | 2018 | 2019 | 2018 | |||||||||||||
| Revenue | $ | 461,326 | $ | 419,133 | $ | 1,643,704 | $ | 1,509,171 | ||||||||
| Reconciliation of Adjusted EBITDA: | ||||||||||||||||
| Net Income | $ | 30,665 | $ | 20,782 | $ | 84,734 | $ | 39,755 | ||||||||
| Interest income | (622 | ) | (536 | ) | (1,913 | ) | (4,476 | ) | ||||||||
| Interest expense | 5,576 | 6,040 | 19,113 | 28,674 | ||||||||||||
| Provision for income taxes | 5,670 | 11,835 | 25,677 | 16,483 | ||||||||||||
| Depreciation and amortization | 18,634 | 17,127 | 69,086 | 69,179 | ||||||||||||
| Asset impairment, restructuring and integration charges | 341 | 1,864 | 5,482 | 7,583 | ||||||||||||
| Impairment of equity investment | - | - | - | 15,632 | ||||||||||||
| Gain on sale of business units | (225 | ) | (320 | ) | (1,366 | ) | (1,973 | ) | ||||||||
| Gain on sale of trademarks | - | - | (700 | ) | - | |||||||||||
| Gain on recovery of receivables in connection with division in winddown | - | - | (1,416 | ) | - | |||||||||||
| Changes in acquisition contingent consideration | - | (331 | ) | (2,424 | ) | (331 | ) | |||||||||
| Loss on asset held for sale reclassified to asset held and used | - | (384 | ) | - | 1,616 | |||||||||||
| Gain on bargain purchase of acquisition | - | - | - | (685 | ) | |||||||||||
| Allowance for doubtful accounts receivable from customer in bankruptcy | - | 2,706 | - | 2,706 | ||||||||||||
| Writeoff of contract acquisition costs | - | 1,436 | - | 1,436 | ||||||||||||
| Writeoff of value added tax due to change in foreign tax law | - | 966 | - | 966 | ||||||||||||
| Equity-based compensation expenses | 3,151 | 2,853 | 12,814 | 12,145 | ||||||||||||
| Adjusted EBITDA | $ | 63,190 | $ | 64,038 | $ | 209,087 | $ | 188,710 | ||||||||
| Reconciliation of Free Cash Flow: | ||||||||||||||||
| Cash Flow From Operating Activities: | ||||||||||||||||
| Net income | $ | 30,665 | $ | 20,782 | $ | 84,734 | $ | 39,755 | ||||||||
| Adjustments to reconcile net income to net cash provided by operating activities: | ||||||||||||||||
| Depreciation and amortization | 18,634 | 17,127 | 69,086 | 69,179 | ||||||||||||
| Other | 4,293 | (35,673 | ) | 84,169 | 59,411 | |||||||||||
| Net cash provided by operating activities | 53,592 | 2,236 | 237,989 | 168,345 | ||||||||||||
| Less - Total Cash Capital Expenditures | 16,338 | 11,609 | 60,776 | 43,450 | ||||||||||||
| Free Cash Flow | $ | 37,254 | $ | (9,373 | ) | $ | 177,213 | $ | 124,895 | |||||||
| Reconciliation of Non-GAAP Income from Operations: | ||||||||||||||||
| Income from Operations | $ | 42,763 | $ | 38,953 | $ | 123,709 | $ | 92,054 | ||||||||
| Restructuring charges, net | 175 | 1,532 | 1,747 | 6,131 | ||||||||||||
| Impairment losses | 166 | 332 | 3,735 | 1,452 | ||||||||||||
| Non-GAAP Income from Operations | $ | 43,104 | $ | 40,817 | $ | 129,191 | $ | 99,637 | ||||||||
| Non-GAAP Income from Operations Margin | 9.3 | % | 9.7 | % | 7.9 | % | 6.6 | % | ||||||||
| Allowance for doubtful accounts receivable from customer in bankruptcy | - | 2,706 | - | 2,706 | ||||||||||||
| Writeoff of contract acquisition costs | - | 1,436 | - | 1,436 | ||||||||||||
| Writeoff of value added tax due to change in foreign tax law | - | 966 | - | 966 | ||||||||||||
| Adjusted Non-GAAP Income from Operations | $ | 43,104 | $ | 45,925 | $ | 129,191 | $ | 104,745 | ||||||||
| Adjusted Non-GAAP Income from Operations Margin | 9.3 | % | 11.0 | % | 7.9 | % | 6.9 | % | ||||||||
| Reconciliation of Non-GAAP EPS: | ||||||||||||||||
| Net Income | $ | 30,665 | $ | 20,782 | $ | 84,734 | $ | 39,755 | ||||||||
| Add:Asset restructuring and impairment charges | 341 | 1,864 | 5,482 | 7,583 | ||||||||||||
| Add:Loss on asset held for sale reclassified to asset held and used | - | (384 | ) | - | 1,616 | |||||||||||
| Add:Interest charge related to future purchase of remaining 30% for Motif acquisition | 2,124 | 1,939 | 4,657 | 9,928 | ||||||||||||
| Add:Impairment of equity investment | - | - | - | 15,632 | ||||||||||||
| Less:Changes in acquisition contingent consideration | - | (331 | ) | (2,424 | ) | (331 | ) | |||||||||
| Less:Gain on sale of business units | (225 | ) | (320 | ) | (1,366 | ) | (1,973 | ) | ||||||||
| Less:Gain on sale of trademarks | - | - | (700 | ) | - | |||||||||||
| Less:Gain on recovery of receivable in connection with division in winddown | - | - | (1,416 | ) | - | |||||||||||
| Less:Gain on bargain purchase of acquisition | - | - | - | (685 | ) | |||||||||||
| Add:Allowance for doubtful accounts receivable from customer in bankruptcy | - | 2,706 | - | 2,706 | ||||||||||||
| Add:Writeoff of contract acquisition costs | - | 1,436 | - | 1,436 | ||||||||||||
| Add:Writeoff of value added tax due to change in foreign tax law | - | 966 | - | 966 | ||||||||||||
| Add:Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above | (2,626 | ) | 791 | (580 | ) | (7,355 | ) | |||||||||
| Non-GAAP Net Income | $ | 30,279 | $ | 29,449 | $ | 88,387 | $ | 69,278 | ||||||||
| Diluted shares outstanding | 46,830 | 46,390 | 46,758 | 46,385 | ||||||||||||
| Non-GAAP EPS | $ | 0.65 | $ | 0.63 | $ | 1.89 | $ | 1.49 | ||||||||
Exhibit 99.2
TTEC’s
Board of Directors Declared an Increase in
the Semi-Annual Cash Dividend
DENVER, March 4, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced that on February 27, 2020 its Board of Directors declared a cash dividend of $0.34 per common share to be paid on April 16, 2020 to shareholders of record as of April 1, 2020. This semi-annual dividend represents a 6.3 percent increase over the dividend paid in October 2019 and 13.3 percent increase over the dividend paid in April 2019.
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com
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Investor Contact Paul Miller +1.303.397.8641 |
Media Contact Nick Cerise +1.303.397.8331 |
Address 9197 South Peoria Street Englewood, CO 80112 |
Contact ttec.com +1.800.835.3832 |