UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d) OF

THE SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported) May 8, 2018

TTEC Holdings, Inc.

(Exact name of registrant as specified in its charter)

Registrant’s telephone number, including area code: 303-397-8100

Not Applicable

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

o            Written Communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

o            Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

o            Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

o            Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2).

Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Item 2.02.  Results of Operations and Financial Condition.

On May 8, 2018, TTEC Holdings, Inc. issued a press release announcing financial results for the quarter ended March 31, 2018.

A copy of the May 8, 2018 press release is attached hereto as Exhibit 99.1 and is hereby incorporated by reference.

In accordance with General Instruction B.2 of Form 8-K, the information contained in this Item 2.02 and attached Exhibit 99.1 shall not be deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, or otherwise subject to the liability of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934, except as expressly set forth by specific reference in such a filing.

Item 9.01.  Financial Statements and Exhibits.

(d)  Exhibits.

SIGNATURE

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

2

Exhibit 99.1

TTEC Announces First Quarter 2018

Financial Results

First Quarter 2018

Signs $100 Million in New Business

Confirms Outlook for Full Year 2018

Revenue was $375.2 Million ($373.6 Million Non-GAAP AHFS/WD)

Operating Income was $24.9 Million or 6.6 Percent of Revenue

($27.4 Million or 7.3 Percent Non-GAAP AHFS/WD)

Fully Diluted EPS was 10 Cents (EPS was 42 Cents Non-GAAP)

DENVER, May 8, 2018 — TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced financial results for the first quarter ended March 31, 2018.

“This quarter we continued to advance our position as a leading global provider of end-to-end, transformational digital customer experience management,” commented Ken Tuchman, TTEC chairman and chief executive officer. “Our pipeline is increasing, our bookings are well diversified across our TTEC Digital and TTEC Engage centers of excellence, and our growing backlog provides us with confidence in our full year outlook. As digital transformation remains the leading business imperative, TTEC Digital’s consulting and technology in unison with TTEC Engage’s growth, care, and trust and safety operations are empowering our clients to win. Our end-to-end approach combines tech-enabled, insight driven service design strategy, with our cloud-based and traditional omnichannel platforms which we build, deploy and manage, plus our unmatched ability to operate and deliver optimal customer experiences on behalf of our clients to their customers.”

FIRST QUARTER 2018 FINANCIAL HIGHLIGHTS

Revenue

·                  First quarter 2018 GAAP revenue increased 10.9 percent to $375.2 million compared to $338.3 million in the prior year period.

·                  Non-GAAP AHFS/WD revenue increased 13.0 percent to $373.6 million over the prior year period.

·                  ASC 606 had a $12.5 million positive impact on revenue in the quarter.

Income from Operations

·                  First quarter 2018 GAAP income from operations was $24.9 million, or 6.6 percent of revenue, compared to $26.5 million, or 7.8 percent of revenue in the first quarter 2017.

·                  Non-GAAP AHFS/WD income from operations, excluding $2.0 million in restructuring and asset impairments, was $27.4 million or 7.3 percent of adjusted revenue versus 8.1 percent in the prior year.

·                  ASC 606 had a $6.3 million positive impact on income from operations in the quarter.

Adjusted EBITDA

·                  Non-GAAP Adjusted EBITDA was $51.1 million, or 13.6 percent of revenue, compared to $44.2 million, or 13.1 percent of revenue in the first quarter 2017.

Earnings Per Share

·                  First quarter 2018 GAAP fully diluted earnings per share attributable to TTEC shareholders was $0.10 compared to $0.42 in the same period last year.

·                  Non-GAAP fully diluted earnings per share was $0.42 compared to $0.44 in the prior year.

Bookings

·                  During the first quarter 2018, TTEC signed an estimated $100 million in annualized contract value revenue from new and expanded client relationships. The first quarter bookings mix was well diversified across segments, verticals, and geographies.

GAAP metrics are presented in accordance with Generally Accepted Accounting Principles, including the impact from TTEC’s January 1, 2018 adoption of Accounting Standards Codification (ASC) 606 “Revenue from Contracts with Customers” using the modified retrospective method.

Non-GAAP AHFS/WD (excluding assets held for sale and wind-down) - As reflected in the attached reconciliation table, the definition of Non-GAAP AHFS/WD excludes from revenue and operating income (i) assets held for sale and wind-down, and (ii) impairment, restructuring and integration charges.

Non-GAAP Adjusted EBITDA (Earnings Before Interest, Tax, Depreciation and Amortization) — As reflected in the attached reconciliation table.

STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, DIVIDENDS, AND INVESTMENTS

·                  As of March 31, 2018, TTEC had cash and cash equivalents of $81.6 million and debt of $322.1 million, resulting in a net debt position of $240.5 million. This compares to a net debt position of $131.1 million in the prior year period.

·                  As of March 31, 2018, TTEC had approximately $425 million of additional borrowing capacity available under its revolving credit facility versus $420 million in the prior year period.

·                  Cash flow from operations in the first quarter 2018 was $67.4 million compared to $74.9 million in the first quarter 2017.

·                  Capital expenditures in the first quarter 2018 were $7.5 million compared to $12.0 million in the first quarter 2017.

·                  Declared a 27-cent dividend per share, or $12.4 million, on February 28, 2018, which was paid on April 12, 2018 to shareholders of record on March 30, 2018. The dividend represented an approximate 23 percent increase over the distribution paid in April 2017.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for the following four business segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS).  Financial highlights for the segments are provided below.

Customer Management Services (CMS) — Customer Experience Delivery Solutions

·                  CMS first quarter 2018 GAAP revenue increased 16.1 percent to $292.6 million compared to $252.1 million in the year ago quarter. Income from operations was $18.2 million or 6.2 percent of revenue compared to $20.6 million or 8.2 percent of revenue in the prior year.

·                  Non-GAAP income from operations was $19.5 million or 6.7 percent of revenue. This compares to $20.6 million or 8.2 percent of revenue in the prior year.

·                  ASC 606 had a $12.4 million and $6.3 million positive impact on revenue and income from operations, respectively.

Customer Growth Services (CGS) — Digitally-Enabled Revenue Growth Solutions

·                  CGS first quarter 2018 GAAP revenue declined 3.3 percent to $32.5 million compared to $33.7 million in the year ago quarter. Income from operations was $1.4 million or 4.2 percent of revenue compared to $2.4 million or 7.2 percent of revenue in the prior year.

·                  Non-GAAP AHFS/WD revenue increased 0.2 percent to $32.5 million over the year ago period and income from operations was $2.0 million or 6.3 percent of adjusted revenue. This compares to $2.6 million or 8.1 percent of adjusted revenue in the prior year.

Customer Technology Services (CTS) — Hosted and Managed Technology Solutions

·                  CTS first quarter 2018 GAAP revenue declined 1.4 percent to $35.2 million compared to $35.7 million in the year ago quarter. Income from operations was $4.8 million or 13.8 percent of revenue compared to $3.1 million or 8.6 percent of revenue in the prior year.

·                  Non-GAAP AHFS/WD revenue increased 11.0 percent to $35.2 million over the year ago period and income from operations was $4.8 million or 13.8 percent of adjusted revenue. This compares to $2.8 million or 8.8 percent of adjusted revenue in the prior year.

Customer Strategy Services (CSS) — Customer Experience Strategy and Data Analytics Solutions

·                  CSS first quarter 2018 GAAP revenue declined 11.8 percent to $14.9 million from $16.8 million in the year ago quarter. Income from operations was $0.5 million or 3.4 percent of revenue compared to $0.4 million or 2.5 percent of revenue in the prior year.

·                  Non-GAAP AHFS/WD revenue declined 8.4 percent to $13.3 million over the year ago period and income from operations was $1.0 million or 7.7 percent of adjusted revenue. This compares to operating income of $0.8 million or 5.2 percent of revenue in the prior year.

BUSINESS OUTLOOK

“We are executing on multiple fronts and realizing tangible results from our strategy, differentiated solutions portfolio, and improved go-to-market platform,” commented Regina Paolillo, chief financial and administrative officer at TTEC. “We are also particularly pleased with the improved performance and outlook of our technology services business, driven by a rapidly growing addressable market for hosted and cloud-based contact center technology, architecture and services.”

Paolillo continued, “Our first quarter consolidated results were in line with our expectations. We are confident in our planned growth trajectory and ability to expand margins in 2018, supported by our bookings, revenue mix, increased backlog, and growing pipeline across the business.”

We confirm full year 2018 guidance, which includes the adoption of ASC 606 “Revenue from Contracts with Customers” using the modified retrospective method, but excludes non-GAAP AHFS/WD (Assets Held for Sale and Wind-down), as follows:

·                  Revenue — Revenue estimated to increase 3.3 to 4.7 percent between $1.505 and $1.525 billion.

·                  Operating Income Margin — Operating income margin estimated between 8.7 and 8.9 percent.

·                  Adjusted EBITDA Margin(1) — Adjusted EBITDA margin estimated between 13.9 and 14.2 percent.

·                  Capital Expenditures — Capital expenditures estimated at 3.8 percent of revenue, of which approximately 70 percent is growth oriented.

(1) As shown in the attached reconciliation table, transitioning to an Adjusted EBITDA calculation, which includes non-cash equity-based compensation expense.

SEC FILINGS

The Company plans to file its Quarterly Report on Form 10-Q for the period ending March 31, 2018 with the U.S. Securities and Exchange Commission no later than May 10, 2018, and based on currently available information, does not expect the final results for the financial period ended March 31, 2018 to be materially different from information presented in this Press Release.

About TTEC (pronounced T-tec):

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, the Company’s 50,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.

NON-GAAP FINANICAL MEASURES

This press release contains a discussion of certain non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these non-GAAP financial measures can be found in the tables accompanying this press release.

FORWARD-LOOKING STATEMENTS

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current believes and expectations of TTEC Holding, Inc.’s management and are subject to significant risks and uncertainties. Actual results may differ from what is expressed in the forward-looking statements. Factors that could cause TTEC’s results to differ materially from those described in the forward-looking statements can be found in TTEC’s Annual Report on Form 10-K for the year ended December 31, 2017, which has been filed with the U.S. Securities and Exchange Commission (the “SEC”) and is available on TTEC’s website www.ttec.com, and on the SEC’s public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.

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TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)

** The numbers above include the adoption of ASC 606 and include the following first quarter 2018 amounts :

First Quarter 2018 Revenue :  + $12.5 million

First Quarter 2018 Operating Income :  + $6.3 million

First Quarter 2018 Net Income :  + $4.5 million

TELETECH HOLDINGS, INC.

Non-GAAP AHFS/WD Reconciliation (Excluding Assets Held For Sale and Wind-down) & Year-over-Year (YoY) Growth Rate Comparison

U.S. Dollars in Thousands

FIRST QUARTER

(three months end, March 31, 2018)

Revenue

Operating Income

Segments Defined: CMS (Customer Management Services), CGS (Customer Growth Services), CTS (Customer Technology Services), CSS (Customer Strategy Services)

Non-GAAP AHFS/WD Defined: Excludes from revenue and operating income i) assets held for sale and wind-down, and ii) impairment, restructuring and integration charges.