Document and Entity Information	9 Months Ended
Document and Entity Information	Sep. 30, 2015	Nov. 02, 2015
Document and Entity Information [Abstract]
Entity Registrant Name	TELETECH HOLDINGS INC
Entity Central Index Key	0001013880
Document Type	10-Q
Document Period End Date	Sep. 30, 2015
Amendment Flag	false
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q3
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		48,395,849

Consolidated Balance Sheets (USD $) In Thousands, unless otherwise specified	Sep. 30, 2015	Dec. 31, 2014
Current assets
Cash and cash equivalents	$ 86,170	$ 77,316
Accounts receivable, net	258,231	276,432
Prepaids and other current assets	75,798	64,702
Deferred tax assets, net	27,175	22,501
Income tax receivable	3,015	4,532
Total current assets	450,389	445,483
Long-term assets
Property, plant and equipment, net	165,795	150,212
Goodwill	118,784	128,705
Deferred tax assets, net	24,159	31,512
Other intangible assets, net	53,564	59,905
Other long-term assets	45,524	36,658
Total long-term assets	407,826	406,992
Total assets	858,215	852,475
Current liabilities
Accounts payable	46,358	37,019
Accrued employee compensation and benefits	71,937	70,069
Other accrued expenses	40,662	34,430
Income taxes payable	7,247	10,141
Deferred tax liabilities, net	358
Deferred revenue	30,183	29,887
Other current liabilities	27,296	17,085
Total current liabilities	224,041	198,631
Long-term liabilities
Line of credit	115,000	100,000
Deferred tax liabilities, net	2,351	4,675
Deferred rent	10,023	8,956
Other long-term liabilities	81,011	74,149
Total long-term liabilities	208,385	187,780
Total liabilities	432,426	386,411
Commitments and contingencies (Note 10)
Mandatorily redeemable noncontrolling interest	3,920	2,814
Stockholders' equity
Common stock - $0.01 par value; 150,000,000 shares authorized; 48,404,250 and 48,452,852 shares outstanding as of September 30, 2015 and December 31, 2014, respectively	485	485
Additional paid-in capital	347,445	356,792
Treasury stock at cost: 33,648,003 and 33,599,401 shares as of September 30, 2015 and December 31, 2014, respectively	(534,680)	(527,595)
Accumulated other comprehensive income (loss)	(102,902)	(52,274)
Retained earnings	703,898	677,859
Noncontrolling interest	7,623	7,983
Total stockholders' equity	421,869	463,250
Total liabilities and stockholders' equity	$ 858,215	$ 852,475

Consolidated Balance Sheets (Parenthetical) (USD $)	Sep. 30, 2015	Dec. 31, 2014
Stockholders' equity
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	150,000,000
Common stock, shares outstanding	48,404,250	48,452,852
Treasury stock, shares	33,648,003	33,599,401

Consolidated Statements of Comprehensive Income (Loss) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Consolidated Statements of Comprehensive Income
Revenue	$ 309,195	$ 305,900	$ 944,939	$ 903,611
Operating expenses
Cost of services	225,978	220,244	682,579	646,346
Selling, general and administrative	48,418	49,847	146,031	148,016
Depreciation and amortization	15,486	13,893	46,529	41,152
Restructuring charges, net	622	593	1,629	1,750
Impairment losses	3,066		3,066
Total operating expenses	293,570	284,577	879,834	837,264
Income from operations	15,625	21,323	65,105	66,347
Other income (expense)
Interest income	196	542	877	1,545
Interest expense	(2,337)	(1,646)	(5,711)	(5,197)
Other income (expense), net	146	248	1,133	5,498
Total other income (expense)	(1,995)	(856)	(3,701)	1,846
Income before income taxes	13,630	20,467	61,404	68,193
Benefit from (provision for) income taxes	(1,192)	(5,778)	(13,438)	(14,071)
Net income	12,438	14,689	47,966	54,122
Net income attributable to noncontrolling interest	(1,243)	(1,442)	(3,303)	(3,795)
Net income attributable to TeleTech stockholders	11,195	13,247	44,663	50,327
Other comprehensive income (loss)
Foreign currency translation adjustments	(21,997)	(16,660)	(39,342)	(11,373)
Derivative valuation, gross	(11,426)	(18,908)	(17,733)	(5,044)
Derivative valuation, tax effect	4,928	7,675	8,264	2,282
Other, net of tax	223	248	(2,140)	804
Total other comprehensive income (loss)	(28,272)	(27,645)	(50,951)	(13,331)
Total comprehensive income (loss)	(15,834)	(12,956)	(2,985)	40,791
Less: Comprehensive income attributable to noncontrolling interest	(906)	(1,053)	(2,443)	(3,212)
Comprehensive income attributable to TeleTech stockholders	$ (16,740)	$ (14,009)	$ (5,428)	$ 37,579
Weighted average shares outstanding
Basic	48,345	49,093	48,346	49,493
Diluted	48,936	49,940	49,052	50,338
Net income per share attributable to TeleTech stockholders
Basic	$ 0.23	$ 0.27	$ 0.92	$ 1.02
Diluted	$ 0.23	$ 0.27	$ 0.91	$ 1.00

Consolidated Statement of Stockholders' Equity (USD $) In Thousands, except Share data	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss)	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]	Total
Beginning balance,value at Dec. 31, 2014	$ 485	$ (527,595)	$ 356,792	$ (52,274)	$ 677,859	$ 7,983	$ 463,250
Preferred stock beginning balance, share at Dec. 31, 2014							0
Common stock beginning balance, share at Dec. 31, 2014	48,453,000						48,452,852
Net income					44,663		47,966
Net income excluding mandatorily redeemable noncontrolling interest						2,766	47,429
Dividends to shareholders					(17,423)		(17,423)
Adjustments to redemption value of mandatorily redeemable noncontrolling interest					(1,201)		(1,201)
Dividends distributed to noncontrolling interest						(2,925)	(2,925)
Foreign currency translation adjustments				(39,019)		(323)	(39,342)
Derivatives valuation, net of tax				(9,469)			(9,469)
Vesting of restricted stock units, share	330,000
Vesting of restricted stock units, value	3	5,098	(8,394)				(3,293)
Exercise of stock options, share	284,000
Exercise of stock options, value	3	4,413	(9,668)				(5,252)
Excess tax benefit from equity-based awards			354				354
Equity-based compensation expense			8,361			122	8,483
Purchases of common stock, share	(663,000)
Purchases of common stock, value	(6)	(16,596)					(16,602)
Other, net of tax				(2,140)			(2,140)
Ending balance,value at Sep. 30, 2015	$ 485	$ (534,680)	$ 347,445	$ (102,902)	$ 703,898	$ 7,623	$ 421,869
Preferred stock ending balance, share at Sep. 30, 2015							0
Common stock ending balance, share at Sep. 30, 2015	48,404,000						48,404,250

Consolidated Statements of Cash Flows (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014
Cash flows from operating activities
Net income	$ 47,966	$ 54,122
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	46,529	41,152
Amortization of contract acquisition costs	754	740
Amortization of debt issuance costs	534	527
Imputed interest expense and fair value adjustments to contingent consideration	786	(3,675)
Provision for doubtful accounts	964	471
Gain on disposal of assets	(118)
Impairment losses	3,066
Deferred income taxes	4,380	13,051
Excess tax benefit from equity-based awards	(420)	(1,086)
Equity-based compensation expense	8,569	9,031
Loss (gain) on foreign currency derivatives	4,820	1,756
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	4,722	(24,179)
Prepaids and other assets	(6,839)	(16,118)
Accounts payable and accrued expenses	11,857	(17,830)
Deferred revenue and other liabilities	(11,406)	3,945
Net cash provided by operating activities	116,164	61,907
Cash flows from investing activities
Proceeds from sale of long lived assets	116	135
Purchases of property, plant and equipment, net of acquisitions	(49,184)	(52,234)
Investments in non-marketable equity investments	(9,000)
Acquisitions, net of cash acquired of zero and $812, respectively	(1,776)	(23,903)
Net cash used in investing activities	(59,844)	(76,002)
Cash flows from financing activities
Proceeds from line of credit	1,697,500	1,540,100
Payments on line of credit	(1,682,500)	(1,525,100)
Payments on other debt	(2,556)	(3,769)
Payments of contingent consideration related to acquisitions	(11,883)	(8,547)
Dividends paid to shareholders	(8,710)
Dividends distributed to noncontrolling interest	(3,557)	(4,838)
Proceeds from exercise of stock options	459	314
Excess tax benefit from equity-based awards	420	1,086
Purchase of treasury stock	(16,602)	(47,281)
Payments of debt issuance costs	(35)
Net cash used in financing activities	(27,464)	(48,035)
Effect of exchange rate changes on cash and cash equivalents	(20,002)	(8,275)
(Decrease) increase in cash and cash equivalents	8,854	(70,405)
Cash and cash equivalents, beginning of period	77,316	158,017
Cash and cash equivalents, end of period	86,170	87,612
Supplemental disclosures
Cash paid for interest	4,640	4,038
Cash paid for income taxes	10,924	10,540
Non-cash investing and financing activities
Acquisition of equipment through increase in accounts payable	5,448	2,944
Acquisition of long lived assets through capital leases	5,316
Dividends declared but not paid	$ 8,713

OVERVIEW AND BASIS OF PRESENTATION	9 Months Ended
OVERVIEW AND BASIS OF PRESENTATION	Sep. 30, 2015
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
OVERVIEW AND BASIS OF PRESENTATION	(1)OVERVIEW AND BASIS OF PRESENTATION Summary of Business TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a customer engagement management services provider, delivering integrated consulting, technology, growth and customer care solutions on a global scale. Our suite of product and service capabilities allows us to design and deliver enhanced, value-driven customer experiences across numerous communication channels. TeleTech’s 41,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Israel, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2015. During the three months ended June 30, 2015, an additional expense of $1.75 million was recorded as an additional estimated tax liability that should have been recorded in prior periods related to ongoing discussions with relevant government authorities related to site compliance with tax advantaged status. The total amount of $1.75 million should have been recorded as additional tax expense in the amount of $466 thousand in 2012, $406 thousand in 2013, $645 thousand in 2014 and $234 thousand in the first quarter of 2015. During the three months ended June 30, 2015, the Company recorded an additional $3.2 million loss related to foreign currency translation within Other comprehensive income (loss) that should have been recorded in 2014 and the three months ended March 31, 2015 to correct for an error in translating the financial results of Sofica Group AD, which we acquired on February 28, 2014. Of the $3.2 million recorded, approximately $1.7 million and $1.5 million should have been recorded in the year ended December 31, 2014 and the three months ended March 31, 2015, respectively. The Company also recorded an additional $2.7 million loss to “Other, net of tax” within Other comprehensive income (loss) in the three months ended March 31, 2015 and the nine months ended September 30, 2015 related to the annual actuarial analysis for the Company’s Philippines pension liability that should have been recorded in the fourth quarter of 2014. The Company has evaluated the aggregate impact of these adjustments and concluded that these adjustments were not material to the previously issued or current period consolidated financial statements. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014. Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. Recently Issued Accounting Pronouncements In April 2015, the FASB issued ASU No. 2015-03, “Simplifying the Presentation of Debt Issuance Costs”. ASU 2015-03 requires all costs incurred in connection with the issuance of debt to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability. This ASU is effective for interim and annual periods beginning on or after December 15, 2015 and early adoption is permitted. The Company is evaluating when it will adopt the standard but does not expect the adoption of this standard to have a material impact on its financial position, results of operation or related disclosures. In September 2015, the FASB issued ASU 2015-16, “Simplifying the Accounting for Measurement-Period Adjustments”. ASU 2015-16 requires that the cumulative impact of all measurement period adjustments be recorded in the period in which the adjustment is identified. This change eliminates the requirement to restate prior financial statements. The ASU is effective for interim and annual periods beginning on or after December 15, 2015 and can be early adopted for periods for which the financial statements have not yet been issued. The Company took advantage of the early adoption provision and adopted the standard during the quarter ended September 30, 2015. It did not have a material impact on its financial position, results of operation or related disclosures.

- Definition

The entire disclosure for the organization, consolidation and basis of presentation of financial statements disclosure, and significant accounting policies of the reporting entity. May be provided in more than one note to the financial statements, as long as users are provided with an understanding of (1) the significant judgments and assumptions made by an enterprise in determining whether it must consolidate a VIE and/or disclose information about its involvement with a VIE, (2) the nature of restrictions on a consolidated VIE's assets reported by an enterprise in its statement of financial position, including the carrying amounts of such assets, (3) the nature of, and changes in, the risks associated with an enterprise's involvement with the VIE, and (4) how an enterprise's involvement with the VIE affects the enterprise's financial position, financial performance, and cash flows. Describes procedure if disclosures are provided in more than one note to the financial statements.

+ References+ Details

ACQUISITIONS

9 Months Ended

Sep. 30, 2015

ACQUISITIONS [ABSTRACT]

ACQUISITIONS

(2)ACQUISITIONS

rogenSi

In the third quarter of 2014, as an addition to the Customer Strategy Services (“CSS”) segment, the Company acquired substantially all operating assets of rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company.

The total purchase price was $34.4 million, subject to certain working capital adjustments, and consists of $18.1 million in cash at closing and an estimated $14.5 million in three earn-out payments, contingent on the acquired companies and TeleTech’s CSS segment achieving certain agreed earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined in the sale and purchase agreement. Additionally, the estimated purchase price included a $1.8 million hold-back payment for contingencies as defined in the sale and purchase agreement which will be paid in the first quarter of 2016, if required. The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments are payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively.

The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent consideration was approximately $14.5 million. During the fourth quarter of 2014 and the third quarter of 2015, the Company recorded fair value adjustments of the contingent consideration of $0.5 million and $0.8 million, respectively, based on revised estimates noting higher probability of exceeding the EBITDA targets (see Note 7). As of September 30, 2015, the fair value of the remaining contingent consideration was $9.9 million, of which $5.9 million and $4.0 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.

The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Acquisition Date
	Fair Value
Cash	$	2,670
Accounts receivable, net		6,417
Other assets		2,880
Property, plant and equipment		578
Deferred tax assets, net		449
Customer relationships		6,331
Tradename / trademarks		5,545
Non-compete agreements		927
Goodwill		17,260
		43,057

Accounts payable		708
Accrued employee compensation and benefits		2,203
Accrued expenses		1,146
Other		4,597
		8,654

Total purchase price	$	34,403

In the third quarter of 2015, the Company finalized its valuation of rogenSi for the acquisition date assets acquired and liabilities assumed. The only material adjustment was an increase to the balances for tradename/ trademarks, customer relationships and non-compete agreements by $3.4 million and a resulting decrease to goodwill of $3.4 million. In connection with this valuation finalization, a reduction to amortization expense of $0.3 million was recorded during the quarter ended September 30, 2015.

The rogenSi customer relationships and non-compete agreements will be amortized over useful lives of 70 months and 30 months, respectively. The goodwill recognized from the rogenSi acquisition is attributable, but not limited to, the acquired workforce and expected synergies within CSS. None of the tax basis of the acquired intangibles and goodwill will be deductible for income tax purposes. The acquired goodwill and the operating results of rogenSi are reported, as its own reporting unit, within the CSS segment from the date of acquisition.

Sofica

In the first quarter of 2014, as an addition to the Customer Management Services (“CMS”) segment, the Company acquired a 100% interest in Sofica Group, a Bulgarian joint stock company (“Sofica”). Sofica provides customer lifecycle management and other business process services across multiple channels in multiple sites in over 18 languages.

The purchase price of $14.2 million included $9.4 million in cash consideration (including working capital adjustments) and an estimated $3.8 million in earn-out payments, payable in 2015 and 2016, contingent on Sofica achieving specified EBITDA targets, as defined by the stock purchase agreement. The total contingent consideration possible per the stock purchase agreement ranges from zero to $7.5 million. Additionally, the purchase price includes a $1.0 million hold-back payment for contingencies as defined in the stock purchase agreement which will be paid in the second quarter of 2016, if required.

The fair value of the contingent consideration was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.0% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent consideration was approximately $3.8 million. During the third and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration of $1.8 million and $0.6 million, respectively, based on revised estimates noting higher probability of exceeding the EBITDA targets (see Note 7). During the second quarter of 2015, the Company recorded a negative fair value adjustment for contingent consideration of $0.5 million based on revised estimates noting lower profitability than initially estimated. As of September 30, 2015, the fair value of the remaining contingent consideration was $3.1 million which was included in Other accrued expenses in the accompanying Consolidated Balance Sheets.

Financial Impact of Acquired Businesses

The acquired businesses purchased in 2014 noted above contributed revenues of $14.6 million and $41.9 million, and income from operations of $3.3 million and $6.4 million, inclusive of $0.3 million and $1.7 million of acquired intangible amortization, to the Company for the three and nine months ended September 30, 2015, respectively. These same acquired businesses contributed revenues of $8.5 million and $14.5 million, and income from operations of $1.4 million and $2.1 million, inclusive of $0.4 million and $0.7 million of acquired intangible amortization, to the Company for the three and nine months ended September 30, 2014, respectively.

Investments

CaféX

In the first quarter of 2015, the Company invested $9.0 million in CafeX Communications, Inc. (“CafeX”) through the purchase of a portion of the Series B Preferred Stock of CafeX. After the transaction, the Company owns 17.3% of the total equity of CafeX. CaféX is a provider of omni-channel web-based real time communication (WebRTC) solutions that enhance mobile applications and websites with in-app video communication and screen share technology to increase customer satisfaction and enterprise efficiency. TeleTech anticipates deploying the CafeX technology as part of the TeleTech customer experience offerings within the CMS business segment and as part of its Humanify platform.

- Definition

The entire disclosure for a business combination (or series of individually immaterial business combinations) completed during the period, including background, timing, and recognized assets and liabilities. The disclosure may include leverage buyout transactions (as applicable).

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+ Details

SEGMENT INFORMATION

9 Months Ended

Sep. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and

the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2015


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	212,690	$	—	$	212,690	$	10,900	$	8,930
Customer Growth Services		33,853		—		33,853		1,535		(257)
Customer Technology Services		42,141		(7)		42,134		2,447		3,774
Customer Strategy Services		20,518		—		20,518		604		3,178
Total	$	309,202	$	(7)	$	309,195	$	15,486	$	15,625

Three Months Ended September 30, 2014


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	226,814	$	—	$	226,814	$	9,973	$	18,625
Customer Growth Services		28,765		—		28,765		1,511		1,800
Customer Technology Services		35,203		(9)		35,194		1,927		(286)
Customer Strategy Services		15,127		—		15,127		482		1,184
Total	$	305,909	$	(9)	$	305,900	$	13,893	$	21,323

Nine months Ended September 30, 2015


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	675,015	$	—	$	675,015	$	32,750	$	43,956
Customer Growth Services		90,379		—		90,379		4,543		1,891
Customer Technology Services		115,956		(21)		115,935		6,806		9,033
Customer Strategy Services		63,610		—		63,610		2,430		10,225
Total	$	944,960	$	(21)	$	944,939	$	46,529	$	65,105

Nine months Ended September 30, 2014


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	673,421	$	—	$	673,421	$	29,607	$	55,941
Customer Growth Services		86,545		—		86,545		4,535		5,401
Customer Technology Services		103,735		(28)		103,707		5,650		1,641
Customer Strategy Services		39,938		—		39,938		1,360		3,364
Total	$	903,639	$	(28)	$	903,611	$	41,152	$	66,347


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2015		2014		2015		2014
Capital Expenditures
Customer Management Services	$	13,529	$	13,891	$	35,545	$	38,390
Customer Growth Services		1,148		1,270		4,285		2,939
Customer Technology Services		4,883		2,371		8,950		10,409
Customer Strategy Services		119		219		404		496
Total	$	19,679	$	17,751	$	49,184	$	52,234


	September 30,		December 31,
	2015		2014
Total Assets
Customer Management Services	$	513,744	$	514,957
Customer Growth Services		78,432		88,394
Customer Technology Services		177,975		159,441
Customer Strategy Services		88,064		89,683
Total	$	858,215	$	852,475

	September 30,		December 31,
	2015		2014
Goodwill
Customer Management Services	$	23,797	$	25,871
Customer Growth Services		27,329		30,395
Customer Technology Services		42,709		42,709
Customer Strategy Services		24,949		29,730
Total	$	118,784	$	128,705

The following table presents revenue based upon the geographic location where the services are provided (in thousands):



	Three Months Ended September 30,				Nine Months Ended September 30,
	2015		2014		2015		2014
Revenue
United States	$	159,461	$	143,854	$	488,854	$	427,919
Philippines		84,450		89,963		255,021		262,171
Latin America		34,585		42,725		112,763		128,029
Europe / Middle East / Africa		20,401		20,825		59,004		62,308
Asia Pacific		8,756		7,168		24,867		18,926
Canada		1,542		1,365		4,430		4,258
Total	$	309,195	$	305,900	$	944,939	$	903,611

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

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+ Details

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	9 Months Ended
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	Sep. 30, 2015
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	(4)SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS The Company had one client that contributed in excess of 10% of total revenue for the nine months ended September 30, 2015 and 2014. This client operates in the communications industry and is included in the CMS segment. This client contributed 10.5% and 11.9% of total revenue for the three months ended September 30, 2015 and 2014, respectively. This client contributed 10.8% and 11.9% of total revenue for the nine months ended September 30, 2015 and 2014, respectively. This client had an outstanding receivable balance of $16.3 million and $31.5 million as of September 30, 2015 and 2014, respectively. The loss of one or more of its significant clients could have a material adverse effect on the Company’s business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company’s credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk existed as of September 30, 2015.

- Definition

The entire disclosure for claims held for amounts due a entity, excluding financing receivables. Examples include, but are not limited to, trade accounts receivables, notes receivables, loans receivables. Includes disclosure for allowance for credit losses.

+ References+ Details

GOODWILL

9 Months Ended

Sep. 30, 2015

GOODWILL [ABSTRACT]

GOODWILL.

(5)GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill consisted of the following (in thousands):


							Effect of
	December 31,		Acquisitions /				Foreign		September 30,
	2014		Adjustments		Impairments		Currency		2015

Customer Management Services	$	25,871	$	—	$	—	$	(2,074)	$	23,797
Customer Growth Services		30,395		—		(3,066)		—		27,329
Customer Technology Services		42,709		—		—		—		42,709
Customer Strategy Services		29,730		(3,600)		—		(1,181)		24,949
Total	$	128,705	$	(3,600)	$	(3,066)	$	(3,255)	$	118,784

During the third quarter of 2015, the Company finalized the acquisition valuation and accounting for rogenSi which required a reallocation of values between goodwill and other intangible assets (see Note 2.)

The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist.

The Company concluded that goodwill for all reporting units was not impaired at December 1, 2014. While no impairment indicators were identified, due to the small margin of fair value in excess of carrying value for two reporting units, Revana (approximately 6%) and WebMetro (approximately 11%) both of which are a part of the CGS segment, these reporting units remain at considerable risk for future impairment if projected operating results are not met or other inputs into the fair value measurement change.

At September 30, 2015, the Company updated its quantitative assessment of these reporting units fair value using an income based approach. The determination of fair value requires significant judgments including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term growth rates for the businesses, the useful lives over which the cash flows will occur and determination of appropriate discount rates (based in part on the Company’s weighted average cost of capital). Changes in these estimates and assumptions could materially affect the determination of fair value and/or conclusions on goodwill impairment for each reporting unit. As of September 30, 2015, the updated fair value for Revana is in excess of its carrying value (approximately 23%) and no further analysis is required.

At September 30, 2015, the updated fair value for WebMetro was below the carrying value which necessitated an interim impairment analysis. The Company tested all of the assets of this reporting unit for impairment.

Definite-lived long-lived assets consisted of fixed assets, internally developed software, and an intangible asset related to the WebMetro customer relationships. The Company determined that the undiscounted future cash flows would be sufficient to cover the net book value of all definite-lived long-lived assets.

For the goodwill impairment analysis, the Company calculated the fair value of the WebMetro reporting unit and compared that to the updated carrying value and determined that the fair value was not in excess of its carrying value. Key assumptions used in the fair value calculation for goodwill impairment testing include, but are not limited to, a compounded annual revenue growth rate of 20% for years 2016 through 2019, a perpetuity growth rate of 4.0% based on the current inflation rate combined with the GDP growth rate for the reporting unit’s geographical region and a discount rate of 17.0%, which is equal to the reporting unit’s equity risk premium adjusted for its size and company specific risk factors. Estimated future cash flows under the income approach are based on the Company’s internal business plan adjusted as appropriate for the Company’s view of market participant assumptions. The current business plan assumes the occurrence of certain events, including increased revenue growth for the next several years. Significant differences in the outcome of some or all of these assumptions may impact the calculated fair value of this reporting unit resulting in a different outcome to goodwill impairment in a future period.

Since the fair value of the reporting unit was not in excess of its carrying value, the Company calculated the implied fair value of goodwill and compared that value to the carrying value of goodwill. Implied fair value of goodwill is equal to the excess of the reporting unit’s fair value over the amounts assigned to its net indentifiable assets and liabilities. Upon completing this assessment, the Company determined that the implied fair value of goodwill was below the carrying value and thus a $3.1 million impairment was recorded in the three and nine months ended September 30, 2015, and was included in Impairment losses in the Consolidated Statements of Comprehensive Income (Loss).

DERIVATIVES

9 Months Ended

Sep. 30, 2015

DERIVATIVES [ABSTRACT]

DERIVATIVES

(6)DERIVATIVES

Cash Flow Hedges

The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company’s exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company’s exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company’s policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets consider, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company’s creditworthiness. As of September 30, 2015, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2015 and 2014 (in thousands and net of tax):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2015		2014		2015		2014

Aggregate unrealized net gain/(loss) at beginning of period		(21,315)		119		(18,345)		(8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges		(8,660)		(11,245)		(14,070)		(4,948)
Less: Net (gain)/loss reclassified to earnings from effective hedges		2,161		12		4,601		2,186
Aggregate unrealized net gain/(loss) at end of period	$	(27,814)	$	(11,114)	$	(27,814)	$	(11,114)

The Company’s foreign exchange cash flow hedging instruments as of September 30, 2015 and December 31, 2014 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.

Local

Currency

U.S. Dollar

% Maturing

Contracts

Notional

in the next

Maturing

As of September 30, 2015

Amount

12 months

Through

Philippine Peso

14,363,000

321,071

(1)

41.0

February 2020

Mexican Peso

2,650,000

177,512

28.5

July 2020

498,583


	Local
	Currency	U.S. Dollar
	Notional	Notional
As of December 31, 2014	Amount	Amount
Canadian Dollar	1,500	$	1,441
Philippine Peso	17,428,000		398,046	(1)
Mexican Peso	2,532,000		179,089
New Zealand Dollar	490		381
		$	578,957

⁽¹⁾

Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2015 and December 31, 2014.

The Company’s interest rate swap arrangements as of September 30, 2015 and December 31, 2014 were as follows:

Contract

Notional

Variable Rate

Fixed Rate

Commencement

Maturity

Amount

Received

Paid

Date

Swap 1

25 million

1 - month LIBOR

2.55

April 2012

April 2016

Swap 2

15 million

1 - month LIBOR

3.14

May 2012

May 2017

40 million

Fair Value Hedges

The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company’s foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of September 30, 2015 and December 31, 2014 the total notional amounts of the Company’s forward contracts used as fair value hedges were $226.1 million and $242.5 million, respectively.

Derivative Valuation and Settlements

The Company’s derivatives as of September 30, 2015 and December 31, 2014 were as follows (in thousands):


	September 30, 2015
	Designated				Not Designated
	as Hedging				as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign
Derivative contract type:	Exchange		Rate		Exchange
Derivative classification:	Cash Flow		Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	1,631	$	—	$	4
Other long-term assets		79		—		—
Other current liabilities		(20,006)		(749)		(3,945)
Other long-term liabilities		(29,128)		(166)		—
Total fair value of derivatives, net	$	(47,424)	$	(915)	$	(3,941)


	December 31, 2014
	Designated				Not Designated
	as Hedging				as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign
Derivative contract type:	Exchange		Rate		Exchange
Derivative classification:	Cash Flow		Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	192	$	—	$	797
Other long-term assets		389		—		—
Other current liabilities		(12,680)		(988)		(5)
Other long-term liabilities		(17,070)		(452)		—
Total fair value of derivatives, net	$	(29,169)	$	(1,440)	$	792

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended September 30, 2015 and 2014 were as follows (in thousands):


	Three Months Ended September 30,
	2015				2014
	Designated as Hedging				Designated as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign		Interest
Derivative contract type:	Exchange		Rate		Exchange		Rate
Derivative classification:	Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	(2,313)	$	153	$	(11,271)	$	26

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	(3,987)	$	—	$	248	$	—
Interest expense		—		(264)		—		(267)


	Three Months Ended September 30,
	2015				2014
Designation:	Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange				Foreign Exchange

Derivative classification:	Forward Contracts		Fair Value		Forward Contracts		Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Costs of services	$	—	$	—	$	-	$	-
Other income (expense), net	$	—	$	(5,651)	$	-	$	3,708

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the nine months ended September 30, 2015 and 2014 were as follows (in thousands):


	Nine Months Ended September 30,
	2015				2014
	Designated as Hedging				Designated as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign		Interest
Derivative contract type:	Exchange		Rate		Exchange		Rate
Derivative classification:	Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	(4,756)	$	454	$	(4,814)	$	(134)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	(8,200)	$	—	$	(2,795)	$	—
Interest expense		—		(783)		—		(790)


	Nine Months Ended September 30,
	2015				2014
Designation:	Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange				Foreign Exchange

Derivative classification:	Forward Contracts		Fair Value		Forward Contracts		Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Costs of services	$	—	$	—	$	-	$	-
Other income (expense), net	$	—	$	(8,146)	$	-	$	1,502

- Definition

The entire disclosure for derivative instruments and hedging activities including, but not limited to, risk management strategies, non-hedging derivative instruments, assets, liabilities, revenue and expenses, and methodologies and assumptions used in determining the amounts.

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-URI http://asc.fasb.org/extlink&oid=56946850&loc=SL5624177-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 2

-URI http://asc.fasb.org/extlink&oid=56946850&loc=d3e41620-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 1B

-URI http://asc.fasb.org/extlink&oid=56946850&loc=SL5580258-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 30

-Section 45

-Paragraph 1

-URI http://asc.fasb.org/extlink&oid=6441202&loc=d3e80720-113993

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 4C

-URI http://asc.fasb.org/extlink&oid=56946850&loc=SL5624171-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 4B

-URI http://asc.fasb.org/extlink&oid=56946850&loc=SL5624163-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 1

-URI http://asc.fasb.org/extlink&oid=56946850&loc=SL5579240-113959

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 5

-URI http://asc.fasb.org/extlink&oid=56946850&loc=d3e41641-113959

+ Details

FAIR VALUE

9 Months Ended

Sep. 30, 2015

FAIR VALUE [Abstract]

FAIR VALUE

(7)FAIR VALUE

The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows:

Level 1 — Quoted prices in active markets for identical assets or liabilities.

Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data.

Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs.

The following presents information as of September 30, 2015 and December 31, 2014 for the Company’s assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value.

Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature.

Debt - The Company’s debt consists primarily of the Company’s Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or LIBOR plus a credit spread as determined by the Company’s leverage ratio calculation (as defined in the Credit Agreement). As of September 30, 2015 and December 31, 2014, the Company had $115.0 million and $100.0 million, respectively, of borrowings outstanding under the Credit Agreement. During the third quarter of 2015 outstanding borrowings accrued interest at an average rate of 1.2% per annum, excluding unused commitment fees. The amounts recorded in the accompanying Balance Sheets approximate fair value due to the variable nature of the debt.

Derivatives - Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of September 30, 2015, credit risk did not materially change the fair value of the Company’s derivative contracts.

The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of September 30, 2015 and December 31, 2014 (in thousands):

As of September 30, 2015


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	(47,424)	$	—	$	(47,424)
Interest rate swaps		—		(915)		—		(915)
Fair value hedges		—		(3,941)		—		(3,941)
Total net derivative asset (liability)	$	—	$	(52,280)	$	—	$	(52,280)

As of December 31, 2014


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	(29,169)	$	—	$	(29,169)
Interest rate swaps		—		(1,440)		—		(1,440)
Fair value hedges		—		792		—		792
Total net derivative asset (liability)	$	—	$	(29,817)	$	—	$	(29,817)

The following is a summary of the Company’s fair value measurements as of September 30, 2015 and December 31, 2014 (in thousands):

As of September 30, 2015


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	—	$	—
Total assets	$	—	$	—	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(9,267)	$	—
Derivative instruments, net		—		(52,280)		—
Contingent consideration		—		—		(13,556)
Total liabilities	$	—	$	(61,547)	$	(13,556)

As of December 31, 2014


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	—	$	—
Total assets	$	—	$	—	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(8,478)	$	—
Derivative instruments, net		—		(29,817)		—
Contingent consideration		—		—		(24,744)
Total liabilities	$	—	$	(38,295)	$	(24,744)

Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked.

Contingent Consideration — The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $14.0 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).

During the second and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration associated with the TSG reporting unit within the CTS segment based on revised estimates noting achievement of the targeted 2014 and 2015 EBITDA was remote. Accordingly, a $4.0 million and $3.9 million, respectively, reductions in the payable were recorded as of September 30, 2014 and December 31, 2014 and were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the third and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration associated with the Sofica reporting unit within the CMS segment of $1.8 million and $0.6 million, respectively, as the Company’s revised estimates reflected Sofica exceeding its EBITDA targets for both 2014 and 2015. Accordingly, the $1.8 million and $0.6 million increases in the payable were recorded as of September 30, 2014 and December 31, 2014 and were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the third quarter of 2014, the Company recorded a fair value adjustment of the contingent consideration associated with the WebMetro reporting unit within the CGS segment based on revised estimates noting achievement of the targeted 2014 EBITDA was remote. Accordingly, a $1.7 million reduction in the payable was recorded as of September 30, 2014 and was included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the fourth quarter of 2014 and the third quarter of 2015, the Company recorded fair value adjustments of the contingent consideration associated with the rogenSi reporting unit within the CSS segment based on revised estimates reflecting rogenSi exceeding its EBITDA targets for 2014 and 2015. Accordingly a $0.5 million and a $0.8 million increase in the payable was recorded as of December 31, 2014 and September 30, 2015, respectively, and were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the second quarter of 2015, the Company recorded a fair value adjustment of the contingent consideration associated with the Sofica reporting unit within the CMS segment based on revised estimates reflecting Sofica earnings will be lower than revised estimates for 2015. Accordingly a $0.5 million decrease in the payable was recorded as of September 30, 2015 and was included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands):


							Imputed
	December 31,						Interest /		September 30,
	2014		Acquisitions		Payments		Adjustments		2015

iKnowtion	$	2,265	$	—	$	(1,800)	$	30	$	495
Guidon		1,000		—		(1,000)		—		—
TSG		—		—		—		—		—
WebMetro		—		—		—		—		—
Sofica		6,317		—		(2,838)		(366)		3,113
rogenSi		15,162		—		(6,372)		1,158		9,948
Total	$	24,744	$	—	$	(12,010)	$	822	$	13,556

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References+ Details

INCOME TAXES	9 Months Ended
INCOME TAXES	Sep. 30, 2015
INCOME TAXES [ABSTRACT]
INCOME TAXES	(8)INCOME TAXES The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized. During the first quarter of 2014, a benefit of $1.2 million was recorded due to the closing of statutes of limitations in Canada. In accordance with ASC 740, the Company recorded a liability during the second quarter of 2015 of $1.75 million, inclusive of penalties and interest, for an uncertain tax position. See Note 1. When there is a judgment concerning the recovery of deferred tax assets in future periods, a valuation allowance is recorded into earnings during the quarter in which the judgment occurred. During the second quarter of 2015, the Company increased its valuation allowance by $0.8 million. This net increase was related to a $0.3 million increase in the Netherlands and Israel for deferred tax assets that do not meet the “more likely than not” standard under current accounting guidance, a $0.3 million increase related to deferred tax assets in the Philippines related to the future utilization of NOL’s, and a $0.2 million increase in various other jurisdictions. During the third quarter of 2015, the Company increased its valuation allowance by $0.7 million. This net increase was related to deferred tax assets in the Philippines for the future utilization of NOL’s. As of September 30, 2015, the Company had $51.3 million of gross deferred tax assets (after a $10.2 million valuation allowance) and net deferred tax assets (after deferred tax liabilities) of $48.6 million related to the U.S. and international tax jurisdictions whose recoverability is dependent upon future profitability. The effective tax rate for the three and nine months ended September 30, 2015 was 8.7% and 21.9%, respectively. The effective tax rate for the three and nine months ended September 30, 2014 was 28.2% and 20.6%, respectively. The Company’s U.S. income tax returns filed for the tax years ending December 31, 2012 to present remain open tax years. The Company has been notified of the intent to audit, or is currently under audit, of income taxes in the U.S. specifically for the acquired entity Technology Solutions Group for the tax year 2012 (prior to acquisition), for rogenSi in Hong Kong for the tax year 2014, Canada for tax years 2009 and 2010 and New Zealand for tax year the 2013. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company’s Consolidated Financial Statements.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References+ Details

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

9 Months Ended

Sep. 30, 2015

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

(9)RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

Restructuring Charges

During the three and nine months ended September 30, 2015 and 2014, the Company undertook a number of restructuring activities primarily associated with reductions in the Company’s capacity and workforce in several of its segments to better align the capacity and workforce with current business needs.

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2015 and 2014, respectively, is as follows (in thousands):


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2015		2014		2015		2014

Reduction in force
Customer Management Services	$	516	$	358	$	1,331	$	1,404
Customer Growth Services		—		—		—		37
Customer Technology Services		13		235		13		309
Customer Strategy Services		93		—		285		—
Total	$	622	$	593	$	1,629	$	1,750

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):



	Reduction in Force		Total

Balance as of December 31, 2014	$	2,071	$	2,071
Expense		1,629		1,629
Payments		(2,449)		(2,449)
Change in estimates		-		—
Balance as of September 30, 2015	$	1,251	$	1,251

The remaining restructuring accruals are expected to be paid or extinguished during 2015 and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.

- Definition

The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled.

+ References+ Details

COMMITMENTS AND CONTINGENCIES	9 Months Ended
COMMITMENTS AND CONTINGENCIES	Sep. 30, 2015
COMMITMENTS AND CONTINGENCIES [Abstract]
COMMITMENTS AND CONTINGENCIES	(10)COMMITMENTS AND CONTINGENCIES Credit Facility In the second quarter of 2013, the Company entered into a $700.0 million, five-year, multi-currency revolving credit facility (the “Credit Agreement”) with a syndicate of lenders which includes an accordion feature that permits the Company to request an increase in total commitments up to $1.0 billion, under certain conditions. Wells Fargo Securities, LLC, KeyBank National Association, Bank of America Merrill Lynch, BBVA Compass and HSBC Bank USA, National Association served as Joint Lead Arrangers. The Credit Agreement amends and restates in its entirety the Company’s prior credit facility entered into during 2010 and amended in 2012. The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0 million. At the Company’s discretion, direct borrowing options under the Credit Agreement include (i) Eurodollar loans with one, two, three, and six month terms, and/or (ii) overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S. dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase. The Company primarily utilizes its Credit Agreement to fund working capital, general operations, stock repurchases, dividends and other strategic activities, such as the acquisitions described in Note 2. As of September 30, 2015 and December 31, 2014, the Company had borrowings of $115.0 million and $100.0 million, respectively, under its Credit Agreement, and its average daily utilization was $323.0 million and $291.0 million for the nine months ended September 30, 2015 and 2014, respectively. After consideration for issued letters of credit under the Credit Agreement, totaling $3.4 million, and current level of availability based on covenant calculations, the Company’s remaining borrowing capacity was approximately $385 million as of September 30, 2015. As of September 30, 2015, the Company was in compliance with all covenants and conditions under its Credit Agreement. From time-to-time, the Company has unsecured, uncommitted lines of credit to support working capital for a few foreign subsidiaries. As of September 30, 2015, no foreign loans were outstanding. Letters of Credit As of September 30, 2015, outstanding letters of credit under the Credit Agreement totaled $3.4 million and primarily guaranteed workers’ compensation and other insurance related obligations. As of September 30, 2015, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $4.5 million. Legal Proceedings From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time. Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

- Definition

The entire disclosure for commitments and contingencies.

+ References+ Details

NONCONTROLLING INTEREST

9 Months Ended

Sep. 30, 2015

NONCONTROLLING INTEREST [Abstract]

Noncontrollling Interest

(11)NONCONTROLLING INTEREST

The following table reconciles equity attributable to noncontrolling interest (in thousands):


	Nine Months Ended September 30,
	2015		2014
Noncontrolling interest, January 1	$	7,983	$	8,081
Net income attributable to noncontrolling interest		2,766		3,379
Dividends distributed to noncontrolling interest		(2,925)		(3,150)
Foreign currency translation adjustments		(323)		(167)
Equity-based compensation expense		122		12
Noncontrolling interest, September 30,	$	7,623	$	8,155

- Definition

The entire disclosure for noncontrolling interest in consolidated subsidiaries, which could include the name of the subsidiary, the ownership percentage held by the parent, the ownership percentage held by the noncontrolling owners, the amount of the noncontrolling interest, the location of this amount on the balance sheet (when not reported separately), an explanation of the increase or decrease in the amount of the noncontrolling interest, the noncontrolling interest share of the net Income or Loss of the subsidiary, the location of this amount on the income statement (when not reported separately), the nature of the noncontrolling interest such as background information and terms, the amount of the noncontrolling interest represented by preferred stock, a description of the preferred stock, and the dividend requirements of the preferred stock.

+ References+ Details

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST

9 Months Ended

Sep. 30, 2015

Mandatorily Redeemable Noncontrolling Interest [Abstract]

Mandatorily Redeemable Noncontrolling Interest

(12)MANDATORILY REDEEMABLE NONCONTROLLING INTEREST

The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion’s 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature which the Company determined is probable of being achieved.

The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.

A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below (in thousands).


	Nine Months Ended September 30,
	2015		2014
Mandatorily redeemable noncontrolling interest, January 1	$	2,814	$	2,509
Net income attributable to mandatorily redeemable noncontrolling interest		537		416
Working capital distributed to mandatorily redeemable noncontrolling interest		(632)		(1,244)
Change in redemption value		1,201		1,109
Mandatorily redeemable noncontrolling interest, September 30	$	3,920	$	2,790

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

9 Months Ended

Sep. 30, 2015

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

(13)ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands):

e
	Foreign
	Currency		Derivative
	Translation		Valuation, Net		Other, Net
	Adjustment		of Tax		of Tax		Totals

Accumulated other comprehensive income (loss) at December 31, 2014	$	(33,352)	$	(18,345)	$	(577)	$	(52,274)

Other comprehensive income (loss) before reclassifications		(39,019)		(14,070)		(2,819)		(55,908)
Amounts reclassified from accumulated other comprehensive income (loss)		—		4,601		679		5,280
Net current period other comprehensive income (loss)		(39,019)		(9,469)		(2,140)		(50,628)

Accumulated other comprehensive income (loss) at September 30, 2015	$	(72,371)	$	(27,814)	$	(2,717)	$	(102,902)

Accumulated other comprehensive income (loss) at December 31, 2013	$	(10,581)	$	(8,352)	$	(1,653)	$	(20,586)

Other comprehensive income (loss) before reclassifications		(11,206)		(4,948)		41		(16,113)
Amounts reclassified from accumulated other comprehensive income (loss)		—		2,186		763		2,949
Net current period other comprehensive income (loss)		(11,206)		(2,762)		804		(13,164)

Accumulated other comprehensive income (loss) at September 30, 2014	$	(21,787)	$	(11,114)	$	(849)	$	(33,750)

The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):



					Statement of
	For the Three Months Ended September 30,				Comprehensive Income
	2015		2014		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	(3,987)	$	248	Revenue
Loss on interest rate swaps		(264)		(267)	Interest expense
Tax effect		2,091		7	Provision for income taxes
	$	(2,160)	$	(12)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(252)	$	(270)	Cost of services
Tax effect		25		16	Provision for income taxes
	$	(227)	$	(254)	Net income (loss)


					Statement of
	For the Nine Months Ended September 30,				Comprehensive Income
	2015		2014		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	(8,200)	$	(2,795)	Revenue
Loss on interest rate swaps		(783)		(790)	Interest expense
Tax effect		4,382		1,399	Provision for income taxes
	$	(4,601)	$	(2,186)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(755)	$	(811)	Cost of services
Tax effect		76		48	Provision for income taxes
	$	(679)	$	(763)	Net income (loss)

NET INCOME PER SHARE

9 Months Ended

Sep. 30, 2015

NET INCOME PER SHARE [Abstract]

NET INCOME PER SHARE

(14)NET INCOME PER SHARE

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):


	Three Months Ended September 30,		Nine Months Ended September 30,
	2015	2014	2015	2014

Shares used in basic earnings per share calculation	48,345	49,093	48,346	49,493
Effect of dilutive securities:
Stock options	278	420	355	420
Restricted stock units	291	427	332	425
Performance-based restricted stock units	22	—	19	—
Total effects of dilutive securities	591	847	706	845
Shares used in dilutive earnings per share calculation	48,936	49,940	49,052	50,338

For the three months ended September 30, 2015 and 2014, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti-dilutive. For the nine months ended September 30, 2015 and 2014, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti-dilutive. For the three months ended September 30, 2015 and 2014, restricted stock units (“RSUs”) of 0.2 million and 0.4 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the nine months ended September 30, 2015 and 2014, RSUs of 0.4 million and 0.2 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.

- Definition

The entire disclosure for earnings per share.

+ References+ Details

OVERVIEW AND BASIS OF PRESENTATION (POLICIES)	9 Months Ended
OVERVIEW AND BASIS OF PRESENTATION (POLICIES)	Sep. 30, 2015
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
Overview	Summary of Business TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a customer engagement management services provider, delivering integrated consulting, technology, growth and customer care solutions on a global scale. Our suite of product and service capabilities allows us to design and deliver enhanced, value-driven customer experiences across numerous communication channels. TeleTech’s 41,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Israel, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
Basis Of Presentation	Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2015. During the three months ended June 30, 2015, an additional expense of $1.75 million was recorded as an additional estimated tax liability that should have been recorded in prior periods related to ongoing discussions with relevant government authorities related to site compliance with tax advantaged status. The total amount of $1.75 million should have been recorded as additional tax expense in the amount of $466 thousand in 2012, $406 thousand in 2013, $645 thousand in 2014 and $234 thousand in the first quarter of 2015. During the three months ended June 30, 2015, the Company recorded an additional $3.2 million loss related to foreign currency translation within Other comprehensive income (loss) that should have been recorded in 2014 and the three months ended March 31, 2015 to correct for an error in translating the financial results of Sofica Group AD, which we acquired on February 28, 2014. Of the $3.2 million recorded, approximately $1.7 million and $1.5 million should have been recorded in the year ended December 31, 2014 and the three months ended March 31, 2015, respectively. The Company also recorded an additional $2.7 million loss to “Other, net of tax” within Other comprehensive income (loss) in the three months ended March 31, 2015 and the nine months ended September 30, 2015 related to the annual actuarial analysis for the Company’s Philippines pension liability that should have been recorded in the fourth quarter of 2014. The Company has evaluated the aggregate impact of these adjustments and concluded that these adjustments were not material to the previously issued or current period consolidated financial statements. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014.
Use of Estimates	Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
Recently Issued Accounting Pronouncements	Recently Issued Accounting Pronouncements In April 2015, the FASB issued ASU No. 2015-03, “Simplifying the Presentation of Debt Issuance Costs”. ASU 2015-03 requires all costs incurred in connection with the issuance of debt to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability. This ASU is effective for interim and annual periods beginning on or after December 15, 2015 and early adoption is permitted. The Company is evaluating when it will adopt the standard but does not expect the adoption of this standard to have a material impact on its financial position, results of operation or related disclosures. In September 2015, the FASB issued ASU 2015-16, “Simplifying the Accounting for Measurement-Period Adjustments”. ASU 2015-16 requires that the cumulative impact of all measurement period adjustments be recorded in the period in which the adjustment is identified. This change eliminates the requirement to restate prior financial statements. The ASU is effective for interim and annual periods beginning on or after December 15, 2015 and can be early adopted for periods for which the financial statements have not yet been issued. The Company took advantage of the early adoption provision and adopted the standard during the quarter ended September 30, 2015. It did not have a material impact on its financial position, results of operation or related disclosures.

- Definition

Disclosure of accounting policy regarding (1) the principles it follows in consolidating or combining the separate financial statements, including the principles followed in determining the inclusion or exclusion of subsidiaries or other entities in the consolidated or combined financial statements and (2) its treatment of interests (for example, common stock, a partnership interest or other means of exerting influence) in other entities, for example consolidation or use of the equity or cost methods of accounting. The accounting policy may also address the accounting treatment for intercompany accounts and transactions, noncontrolling interest, and the income statement treatment in consolidation for issuances of stock by a subsidiary.

+ References+ Details

ACQUISITIONS (TABLES)

9 Months Ended

Sep. 30, 2015

ACQUISITIONS [ABSTRACT]

Schedule of Assets Acquired and Liabilities Assumed

The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):


	Acquisition Date
	Fair Value
Cash	$	2,670
Accounts receivable, net		6,417
Other assets		2,880
Property, plant and equipment		578
Deferred tax assets, net		449
Customer relationships		6,331
Tradename / trademarks		5,545
Non-compete agreements		927
Goodwill		17,260
		43,057

Accounts payable		708
Accrued employee compensation and benefits		2,203
Accrued expenses		1,146
Other		4,597
		8,654

Total purchase price	$	34,403

SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2015


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	212,690	$	—	$	212,690	$	10,900	$	8,930
Customer Growth Services		33,853		—		33,853		1,535		(257)
Customer Technology Services		42,141		(7)		42,134		2,447		3,774
Customer Strategy Services		20,518		—		20,518		604		3,178
Total	$	309,202	$	(7)	$	309,195	$	15,486	$	15,625

Three Months Ended September 30, 2014


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	226,814	$	—	$	226,814	$	9,973	$	18,625
Customer Growth Services		28,765		—		28,765		1,511		1,800
Customer Technology Services		35,203		(9)		35,194		1,927		(286)
Customer Strategy Services		15,127		—		15,127		482		1,184
Total	$	305,909	$	(9)	$	305,900	$	13,893	$	21,323

Nine months Ended September 30, 2015


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	675,015	$	—	$	675,015	$	32,750	$	43,956
Customer Growth Services		90,379		—		90,379		4,543		1,891
Customer Technology Services		115,956		(21)		115,935		6,806		9,033
Customer Strategy Services		63,610		—		63,610		2,430		10,225
Total	$	944,960	$	(21)	$	944,939	$	46,529	$	65,105

Nine months Ended September 30, 2014


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	673,421	$	—	$	673,421	$	29,607	$	55,941
Customer Growth Services		86,545		—		86,545		4,535		5,401
Customer Technology Services		103,735		(28)		103,707		5,650		1,641
Customer Strategy Services		39,938		—		39,938		1,360		3,364
Total	$	903,639	$	(28)	$	903,611	$	41,152	$	66,347


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2015		2014		2015		2014
Capital Expenditures
Customer Management Services	$	13,529	$	13,891	$	35,545	$	38,390
Customer Growth Services		1,148		1,270		4,285		2,939
Customer Technology Services		4,883		2,371		8,950		10,409
Customer Strategy Services		119		219		404		496
Total	$	19,679	$	17,751	$	49,184	$	52,234


	September 30,		December 31,
	2015		2014
Total Assets
Customer Management Services	$	513,744	$	514,957
Customer Growth Services		78,432		88,394
Customer Technology Services		177,975		159,441
Customer Strategy Services		88,064		89,683
Total	$	858,215	$	852,475

	September 30,		December 31,
	2015		2014
Goodwill
Customer Management Services	$	23,797	$	25,871
Customer Growth Services		27,329		30,395
Customer Technology Services		42,709		42,709
Customer Strategy Services		24,949		29,730
Total	$	118,784	$	128,705

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):



	Three Months Ended September 30,				Nine Months Ended September 30,
	2015		2014		2015		2014
Revenue
United States	$	159,461	$	143,854	$	488,854	$	427,919
Philippines		84,450		89,963		255,021		262,171
Latin America		34,585		42,725		112,763		128,029
Europe / Middle East / Africa		20,401		20,825		59,004		62,308
Asia Pacific		8,756		7,168		24,867		18,926
Canada		1,542		1,365		4,430		4,258
Total	$	309,195	$	305,900	$	944,939	$	903,611

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

+ References+ Details

GOODWILL (TABLES)

9 Months Ended

Sep. 30, 2015

GOODWILL [ABSTRACT]

Schedule of Goodwill Rollforward

Goodwill consisted of the following (in thousands):


							Effect of
	December 31,		Acquisitions /				Foreign		September 30,
	2014		Adjustments		Impairments		Currency		2015

Customer Management Services	$	25,871	$	—	$	—	$	(2,074)	$	23,797
Customer Growth Services		30,395		—		(3,066)		—		27,329
Customer Technology Services		42,709		—		—		—		42,709
Customer Strategy Services		29,730		(3,600)		—		(1,181)		24,949
Total	$	128,705	$	(3,600)	$	(3,066)	$	(3,255)	$	118,784

DERIVATIVES (TABLES)

9 Months Ended

Sep. 30, 2015

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2015 and 2014 (in thousands and net of tax):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2015		2014		2015		2014

Aggregate unrealized net gain/(loss) at beginning of period		(21,315)		119		(18,345)		(8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges		(8,660)		(11,245)		(14,070)		(4,948)
Less: Net (gain)/loss reclassified to earnings from effective hedges		2,161		12		4,601		2,186
Aggregate unrealized net gain/(loss) at end of period	$	(27,814)	$	(11,114)	$	(27,814)	$	(11,114)

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

Local

Currency

U.S. Dollar

% Maturing

Contracts

Notional

in the next

Maturing

As of September 30, 2015

Amount

12 months

Through

Philippine Peso

14,363,000

321,071

(1)

41.0

February 2020

Mexican Peso

2,650,000

177,512

28.5

July 2020

498,583


	Local
	Currency	U.S. Dollar
	Notional	Notional
As of December 31, 2014	Amount	Amount
Canadian Dollar	1,500	$	1,441
Philippine Peso	17,428,000		398,046	(1)
Mexican Peso	2,532,000		179,089
New Zealand Dollar	490		381
		$	578,957

⁽¹⁾

Schedule of Interest Rate Swaps

Contract

Notional

Variable Rate

Fixed Rate

Commencement

Maturity

Amount

Received

Paid

Date

Swap 1

25 million

1 - month LIBOR

2.55

April 2012

April 2016

Swap 2

15 million

1 - month LIBOR

3.14

May 2012

May 2017

40 million

Schedule of Derivatives Instruments on Balance Sheet

The Company’s derivatives as of September 30, 2015 and December 31, 2014 were as follows (in thousands):


	September 30, 2015
	Designated				Not Designated
	as Hedging				as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign
Derivative contract type:	Exchange		Rate		Exchange
Derivative classification:	Cash Flow		Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	1,631	$	—	$	4
Other long-term assets		79		—		—
Other current liabilities		(20,006)		(749)		(3,945)
Other long-term liabilities		(29,128)		(166)		—
Total fair value of derivatives, net	$	(47,424)	$	(915)	$	(3,941)


	December 31, 2014
	Designated				Not Designated
	as Hedging				as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign
Derivative contract type:	Exchange		Rate		Exchange
Derivative classification:	Cash Flow		Cash Flow		Fair Value

Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	192	$	—	$	797
Other long-term assets		389		—		—
Other current liabilities		(12,680)		(988)		(5)
Other long-term liabilities		(17,070)		(452)		—
Total fair value of derivatives, net	$	(29,169)	$	(1,440)	$	792

Schedule of Derivative Impact on Statement of Comprehensive Income

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended September 30, 2015 and 2014 were as follows (in thousands):


	Three Months Ended September 30,
	2015				2014
	Designated as Hedging				Designated as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign		Interest
Derivative contract type:	Exchange		Rate		Exchange		Rate
Derivative classification:	Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	(2,313)	$	153	$	(11,271)	$	26

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	(3,987)	$	—	$	248	$	—
Interest expense		—		(264)		—		(267)


	Three Months Ended September 30,
	2015				2014
Designation:	Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange				Foreign Exchange

Derivative classification:	Forward Contracts		Fair Value		Forward Contracts		Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Costs of services	$	—	$	—	$	-	$	-
Other income (expense), net	$	—	$	(5,651)	$	-	$	3,708

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the nine months ended September 30, 2015 and 2014 were as follows (in thousands):


	Nine Months Ended September 30,
	2015				2014
	Designated as Hedging				Designated as Hedging
Designation:	Instruments				Instruments
	Foreign		Interest		Foreign		Interest
Derivative contract type:	Exchange		Rate		Exchange		Rate
Derivative classification:	Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	(4,756)	$	454	$	(4,814)	$	(134)

Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	(8,200)	$	—	$	(2,795)	$	—
Interest expense		—		(783)		—		(790)


	Nine Months Ended September 30,
	2015				2014
Designation:	Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange				Foreign Exchange

Derivative classification:	Forward Contracts		Fair Value		Forward Contracts		Fair Value

Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Costs of services	$	—	$	—	$	-	$	-
Other income (expense), net	$	—	$	(8,146)	$	-	$	1,502

FAIR VALUE (TABLES)

9 Months Ended

Sep. 30, 2015

FAIR VALUE [Abstract]

Schedule of Fair Value Derivative Assets and Liabilities

The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of September 30, 2015 and December 31, 2014 (in thousands):

As of September 30, 2015


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	(47,424)	$	—	$	(47,424)
Interest rate swaps		—		(915)		—		(915)
Fair value hedges		—		(3,941)		—		(3,941)
Total net derivative asset (liability)	$	—	$	(52,280)	$	—	$	(52,280)

As of December 31, 2014


	Fair Value Measurements Using
	Quoted Prices in		Significant
	Active Markets		Other		Significant
	for Identical		Observable		Unobservable
	Assets		Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges	$	—	$	(29,169)	$	—	$	(29,169)
Interest rate swaps		—		(1,440)		—		(1,440)
Fair value hedges		—		792		—		792
Total net derivative asset (liability)	$	—	$	(29,817)	$	—	$	(29,817)

Schedule of Fair Value Assets and Liabilities

The following is a summary of the Company’s fair value measurements as of September 30, 2015 and December 31, 2014 (in thousands):

As of September 30, 2015


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	—	$	—
Total assets	$	—	$	—	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(9,267)	$	—
Derivative instruments, net		—		(52,280)		—
Contingent consideration		—		—		(13,556)
Total liabilities	$	—	$	(61,547)	$	(13,556)

As of December 31, 2014


	Fair Value Measurements Using
	Quoted Prices in				Significant
	Active Markets for		Significant Other		Unobservable
	Identical Assets		Observable Inputs		Inputs
	(Level 1)		(Level 2)		(Level 3)
Assets
Derivative instruments, net	$	—	$	—	$	—
Total assets	$	—	$	—	$	—

Liabilities
Deferred compensation plan liability	$	—	$	(8,478)	$	—
Derivative instruments, net		—		(29,817)		—
Contingent consideration		—		—		(24,744)
Total liabilities	$	—	$	(38,295)	$	(24,744)

Schedule of Business Acquistions by Acquisition Contingent Consideration

A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands):


							Imputed
	December 31,						Interest /		September 30,
	2014		Acquisitions		Payments		Adjustments		2015

iKnowtion	$	2,265	$	—	$	(1,800)	$	30	$	495
Guidon		1,000		—		(1,000)		—		—
TSG		—		—		—		—		—
WebMetro		—		—		—		—		—
Sofica		6,317		—		(2,838)		(366)		3,113
rogenSi		15,162		—		(6,372)		1,158		9,948
Total	$	24,744	$	—	$	(12,010)	$	822	$	13,556

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

9 Months Ended

Sep. 30, 2015

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2015		2014		2015		2014

Reduction in force
Customer Management Services	$	516	$	358	$	1,331	$	1,404
Customer Growth Services		—		—		—		37
Customer Technology Services		13		235		13		309
Customer Strategy Services		93		—		285		—
Total	$	622	$	593	$	1,629	$	1,750

Schedule of Restructuring Liability Rollforward



	Reduction in Force		Total

Balance as of December 31, 2014	$	2,071	$	2,071
Expense		1,629		1,629
Payments		(2,449)		(2,449)
Change in estimates		-		—
Balance as of September 30, 2015	$	1,251	$	1,251

NONCONTROLLING INTEREST (TABLES)

9 Months Ended

Sep. 30, 2015

NONCONTROLLING INTEREST [Abstract]

Noncontrolling Interest Rollforward


	Nine Months Ended September 30,
	2015		2014
Noncontrolling interest, January 1	$	7,983	$	8,081
Net income attributable to noncontrolling interest		2,766		3,379
Dividends distributed to noncontrolling interest		(2,925)		(3,150)
Foreign currency translation adjustments		(323)		(167)
Equity-based compensation expense		122		12
Noncontrolling interest, September 30,	$	7,623	$	8,155

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (TABLES)

9 Months Ended

Sep. 30, 2015

Mandatorily Redeemable Noncontrolling Interest [Abstract]

Mandatorily Redeemable Noncontrolling Interest Rollforward


	Nine Months Ended September 30,
	2015		2014
Mandatorily redeemable noncontrolling interest, January 1	$	2,814	$	2,509
Net income attributable to mandatorily redeemable noncontrolling interest		537		416
Working capital distributed to mandatorily redeemable noncontrolling interest		(632)		(1,244)
Change in redemption value		1,201		1,109
Mandatorily redeemable noncontrolling interest, September 30	$	3,920	$	2,790

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES)

9 Months Ended

Sep. 30, 2015

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

Other Comprehensive Income Attributable to TeleTech Shareholders Table

e
	Foreign
	Currency		Derivative
	Translation		Valuation, Net		Other, Net
	Adjustment		of Tax		of Tax		Totals

Accumulated other comprehensive income (loss) at December 31, 2014	$	(33,352)	$	(18,345)	$	(577)	$	(52,274)

Other comprehensive income (loss) before reclassifications		(39,019)		(14,070)		(2,819)		(55,908)
Amounts reclassified from accumulated other comprehensive income (loss)		—		4,601		679		5,280
Net current period other comprehensive income (loss)		(39,019)		(9,469)		(2,140)		(50,628)

Accumulated other comprehensive income (loss) at September 30, 2015	$	(72,371)	$	(27,814)	$	(2,717)	$	(102,902)

Accumulated other comprehensive income (loss) at December 31, 2013	$	(10,581)	$	(8,352)	$	(1,653)	$	(20,586)

Other comprehensive income (loss) before reclassifications		(11,206)		(4,948)		41		(16,113)
Amounts reclassified from accumulated other comprehensive income (loss)		—		2,186		763		2,949
Net current period other comprehensive income (loss)		(11,206)		(2,762)		804		(13,164)

Accumulated other comprehensive income (loss) at September 30, 2014	$	(21,787)	$	(11,114)	$	(849)	$	(33,750)

Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income

The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):



					Statement of
	For the Three Months Ended September 30,				Comprehensive Income
	2015		2014		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	(3,987)	$	248	Revenue
Loss on interest rate swaps		(264)		(267)	Interest expense
Tax effect		2,091		7	Provision for income taxes
	$	(2,160)	$	(12)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(252)	$	(270)	Cost of services
Tax effect		25		16	Provision for income taxes
	$	(227)	$	(254)	Net income (loss)


					Statement of
	For the Nine Months Ended September 30,				Comprehensive Income
	2015		2014		(Loss) Classification

Derivative valuation
Gain (loss) on foreign currency forward exchange contracts	$	(8,200)	$	(2,795)	Revenue
Loss on interest rate swaps		(783)		(790)	Interest expense
Tax effect		4,382		1,399	Provision for income taxes
	$	(4,601)	$	(2,186)	Net income (loss)

Other
Actuarial loss on defined benefit plan	$	(755)	$	(811)	Cost of services
Tax effect		76		48	Provision for income taxes
	$	(679)	$	(763)	Net income (loss)

- Definition

The entire disclosure for any adjustments made during the period to avoid double counting in comprehensive income items displayed as part of net income that also had been displayed as part of other comprehensive income in that period or earlier periods. These adjustments include reclassifications to net income of items in accumulated comprehensive income, such as deferred gains or losses on qualifying hedges when hedged item reported in net income, holding gains or losses on available-for-sale securities transferred into trading category, unrealized holding gains or losses on debt securities transferred from held-to-maturity category into available-for-sale category and accumulated translation adjustment attributable to foreign subsidiary or investment in foreign entity upon sale or liquidation.

+ References+ Details

NET INCOME PER SHARE (TABLES)

9 Months Ended

Sep. 30, 2015

NET INCOME PER SHARE [Abstract]

Schedule of Diluted Shares Calculation

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):


	Three Months Ended September 30,		Nine Months Ended September 30,
	2015	2014	2015	2014

Shares used in basic earnings per share calculation	48,345	49,093	48,346	49,493
Effect of dilutive securities:
Stock options	278	420	355	420
Restricted stock units	291	427	332	425
Performance-based restricted stock units	22	—	19	—
Total effects of dilutive securities	591	847	706	845
Shares used in dilutive earnings per share calculation	48,936	49,940	49,052	50,338

OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		12 Months Ended	3 Months Ended			12 Months Ended
	Sep. 30, 2015 Sofica [Member]	Mar. 31, 2015 Sofica [Member]	Dec. 31, 2014 Sofica [Member]	Mar. 31, 2015 Philippines pension liability [Member]	Jun. 30, 2015 Government Authorities [Member]	Mar. 31, 2015 Government Authorities [Member]	Dec. 31, 2014 Government Authorities [Member]	Dec. 31, 2013 Government Authorities [Member]	Dec. 31, 2012 Government Authorities [Member]
UNUSUAL OR INFREQUENT ITEM [Line Items]
Tax Adjustments, Settlements, and Unusual Provisions					$ 1,750,000	$ 234,000	$ 645,000	$ 406,000	$ 466,000
Other comprehensive income before reclassifications - foreign currency translation adjustment	3,200,000	1,500,000	1,700,000
Other, net of tax				$ 2,700,000

- Definition

Amount before tax and reclassification adjustments of gain (loss) on foreign currency translation adjustments, foreign currency transactions designated and effective as economic hedges of a net investment in a foreign entity and intra-entity foreign currency transactions that are of a long-term-investment nature.

+ References+ Details

ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2015	Dec. 31, 2014	Aug. 08, 2014 rogenSi [Member]
Business Acquisition [Line Items]
Cash			$ 2,670
Accounts receivable			6,417
Property, plant and equipment			578
Other assets			2,880
Total deferred tax assets, net	51,300		449
Customer relationships			6,331
Tradename / trademarks			5,545
Non-compete agreements			927
Goodwill	118,784	128,705	17,260
Total assets acquired			43,057
Accounts payable			708
Accrued employee compensation and benefits	71,937	70,069	2,203
Accrued expenses			1,146
Other			4,597
Total liabilities assumed			8,654
Total purcahse price			$ 34,403

ACQUISITIONS (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended		12 Months Ended	2 Months Ended		7 Months Ended				3 Months Ended
ACQUISITIONS (NARRATIVE) (DETAILS) (USD $)	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014	Dec. 31, 2014	Feb. 28, 2014 Sofica [Member]	Sep. 30, 2015 Sofica [Member]	Aug. 08, 2014 rogenSi [Member]	Sep. 30, 2015 rogenSi [Member]	Sep. 30, 2015 rogenSi [Member] Customer Relationships [Member]	Sep. 30, 2015 rogenSi [Member] Non-compete agreements useful lives [Member]	Mar. 31, 2015 CafeX [Member]
Business Acquisition [Line Items]
Percentage of Voting Interests Acquired						100.00%
Description of Acquired Entity						Sofica provides customer lifecycle management and other business process services across multiple channels in multiple sites in over 18 languages.		rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company.
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net								$ 34,403,000
Cost of Acquired Entity, Up Front Cash Consideration						9,400,000		18,100,000
Future Value of Liabilities Incurred From Business Acquisitions						3,800,000		15,300,000
Valuation Technique on Contingent Consideration			Contingent Consideration - The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $14.0 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).			The fair value of the contingent consideration was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.0% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year.		The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year
Acquisition hold-back payment						1,000,000		1,800,000
Discount rate						5.00%		4.60%
Contingent Consideration Arrangements, Basis for Amount						. The total contingent consideration possible per the stock purchase agreement ranges from zero to $7.5 million. Additionally, the purchase price includes a $1.0 million hold-back payment for contingencies as defined in the stock purchase agreement which will be paid in the second quarter of 2016, if required.		The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments are payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively.
Contingent Consideration, at fair value	13,556,000		13,556,000		24,744,000	4,000,000		14,500,000
Contingent Consideration, at Fair Value, Current Portion							3,100,000		5,900,000
Contingent Consideration, at Fair Value, Noncurrent Portion									4,000,000
Revenue of Acquirees since Acquisition Date, Actual	14,600,000	8,500,000	41,900,000	14,500,000
Finite-lived Intangible Assets, Fair Value Disclosure										70	30
Income (loss) from operations of Acquirees since Acquisition Date, Actual	3,300,000	1,400,000	6,400,000		2,100,000
Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition	$ 300,000	$ 400,000	$ 1,700,000	$ 700,000
Cost Method Investments Description												the Company invested $9.0 million in CafeX Communications, Inc. (“CafeX”) through the purchase of a portion of the Series B Preferred Stock of CafeX. After the transaction, the Company owns 17.3% of the total equity of CafeX.

SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014	Dec. 31, 2014
Segment Reporting Information [Line Items]
Gross Revenue	$ 309,202	$ 305,909	$ 944,960	$ 903,639
Intersegment Sales	(7)	(9)	(21)	(28)
Net Revenue	309,195	305,900	944,939	903,611
Depreciation and amortization	15,486	13,893	46,529	41,152
Income (Loss) from Operations	15,625	21,323	65,105	66,347
Capital Expenditures	19,679	17,751	49,184	52,234
Total Assets	858,215		858,215		852,475
Goodwill	118,784		118,784		128,705
Customer Management Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	212,690	226,814	675,015	673,421
Intersegment Sales	0	0	0	0
Net Revenue	212,690	226,814	675,015	673,421
Depreciation and amortization	10,900	9,973	32,750	29,607
Income (Loss) from Operations	8,930	18,625	43,956	55,941
Capital Expenditures	13,529	13,891	35,545	38,390
Total Assets	513,744		513,744		514,957
Goodwill	23,797		23,797		25,871
Customer Growth Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	33,853	28,765	90,379	86,545
Intersegment Sales	0	0	0	0
Net Revenue	33,853	28,765	90,379	86,545
Depreciation and amortization	1,535	1,511	4,543	4,535
Income (Loss) from Operations	(257)	1,800	1,891	5,401
Capital Expenditures	1,148	1,270	4,285	2,939
Total Assets	78,432		78,432		88,394
Goodwill	27,329		27,329		30,395
Customer Technology Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	42,141	35,203	115,956	103,735
Intersegment Sales	(7)	(9)	(21)	(28)
Net Revenue	42,134	35,194	115,935	103,707
Depreciation and amortization	2,447	1,927	6,806	5,650
Income (Loss) from Operations	3,774	(286)	9,033	1,641
Capital Expenditures	4,883	2,371	8,950	10,409
Total Assets	177,975		177,975		159,441
Goodwill	42,709		42,709		42,709
Customer Strategy Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	20,518	15,127	63,610	39,938
Intersegment Sales	0	0	0	0
Net Revenue	20,518	15,127	63,610	39,938
Depreciation and amortization	604	482	2,430	1,360
Income (Loss) from Operations	3,178	1,184	10,225	3,364
Capital Expenditures	119	219	404	496
Total Assets	88,064		88,064		89,683
Goodwill	$ 24,949		$ 24,949		$ 29,730

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 309,195	$ 305,900	$ 944,939	$ 903,611
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	159,461	143,854	488,854	427,919
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	84,450	89,963	255,021	262,171
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	34,585	42,725	112,763	128,029
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	20,401	20,825	59,004	62,308
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	1,542	1,365	4,430	4,258
Asia Pacific[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 8,756	$ 7,168	$ 24,867	$ 18,926

SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS) (USD $) In Millions, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Entity Wide Revenue Major Customer Line Items
Accounts receivable amount from major customer	$ 16.3		$ 16.3
Client A [Member] \| Customer Management Services [Member]
Entity Wide Revenue Major Customer Line Items
Revenue from major customer as a percentage of total revenue	10.50%	11.90%	10.80%	11.90%
Accounts receivable amount from major customer		$ 31.5		$ 31.5

GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended					9 Months Ended
	Sep. 30, 2015	Sep. 30, 2015 Customer Management Services [Member]	Sep. 30, 2015 Customer Growth Services [Member]	Sep. 30, 2015 Customer Technology Services [Member]	Dec. 31, 2014 Customer Technology Services [Member]	Sep. 30, 2015 Customer Strategy Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	$ 128,705	$ 25,871	$ 30,395	$ 42,709	$ 42,709	$ 29,730
Acquisitions / Adjustments	(3,600)					(3,600)
Impairments	(3,066)		(3,066)
Effect of Foreign Currency	(3,255)	(2,074)				(1,181)
Ending balance, goodwill	$ 118,784	$ 23,797	$ 27,329	$ 42,709	$ 42,709	$ 24,949

GOODWILL (NARRATIVE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended	9 Months Ended
	Sep. 30, 2015	Sep. 30, 2015	Sep. 30, 2015 WebMetro [Member]	Dec. 31, 2014 WebMetro [Member]	Sep. 30, 2015 Revana [Member]	Dec. 31, 2014 Revana [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Fair value of a reporting unit in excess of carrying value expressed as a percentage				11.00%	23.00%	6.00%
Impaired Intangible Asset, Method for Fair Value Determination			For the goodwill impairment analysis, the Company calculated the fair value of the WebMetro reporting unit and compared that to the updated carrying value and determined that the fair value was not in excess of its carrying value. Key assumptions used in the fair value calculation for goodwill impairment testing include, but are not limited to, a compounded annual revenue growth rate of 20% for years 2016 through 2019, a perpetuity growth rate of 4.0% based on the current inflation rate combined with the GDP growth rate for the reporting unit's geographical region and a discount rate of 17.0%, which is equal to the reporting unit's equity risk premium adjusted for its size and company specific risk factors.
Impairment losses	$ 3,066	$ 3,066	$ 3,100

DERIVATIVES (OCI ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	$ (21,315)	$ 119	$ (18,345)	$ (8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges	(8,660)	(11,245)	(14,070)	(4,948)
Less: Net (gain)/loss reclassified to earnings from effective hedges	2,161	12	4,601	2,186
Aggregate unrealized net gain/(loss) at end of period	$ (27,814)	$ (11,114)	$ (27,814)	$ (11,114)

- Definition

Accumulated change, net of tax, in accumulated gains and losses from derivative instruments designated and qualifying as the effective portion of cash flow hedges. Includes an entity's share of an equity investee's Increase or Decrease in deferred hedging gains or losses.

+ References+ Details

- Definition

Amount after tax of increase (decrease) in accumulated gain (loss) from derivative instruments designated and qualifying as the effective portion of cash flow hedges and an entity's share of an equity investee's increase (decrease) in deferred hedging gain (loss).

+ References+ Details

DERIVATIVES (NOTIONAL TABLE) (DETAILS) In Thousands, unless otherwise specified	Sep. 30, 2015 USD ($)	Dec. 31, 2014 USD ($)	Sep. 30, 2015 Forwards USD ($)	Dec. 31, 2014 Forwards USD ($)	Dec. 31, 2014 Forwards CAD USD ($)	Dec. 31, 2014 Forwards CAD	Sep. 30, 2015 Forwards PHP USD ($)	Sep. 30, 2015 Forwards PHP	Dec. 31, 2014 Forwards PHP USD ($)	Dec. 31, 2014 Forwards PHP	Sep. 30, 2015 Forwards MXN USD ($)	Sep. 30, 2015 Forwards MXN	Dec. 31, 2014 Forwards MXN USD ($)	Dec. 31, 2014 Forwards MXN	Dec. 31, 2014 Forwards NZD USD ($)	Dec. 31, 2014 Forwards NZD
Derivative [Line Items]
Notional Amount	$ 226,100	$ 242,500	$ 498,583	$ 578,957	$ 1,441	1,500	$ 321,071	14,363,000	$ 398,046	17,428,000	$ 177,512	2,650,000	$ 179,089	2,532,000	$ 381	490
% Maturing in the Next 12 Months							41.00%	41.00%			28.50%	28.50%

DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) (USD $) In Thousands, unless otherwise specified			9 Months Ended	12 Months Ended
	Sep. 30, 2015	Dec. 31, 2014	Sep. 30, 2015 Interest Rate Swap One [Member]	Dec. 31, 2014 Interest Rate Swap Two [Member]	Sep. 30, 2015 Total Interest Rate Swaps [Member]
Derivative [Line Items]
Notional Amount	$ 226,100	$ 242,500	$ 25,000	$ 15,000	$ 40,000
Variable Rate Received			1 - month LIBOR	1 - month LIBOR
Fixed Rate Paid			2.55%	3.14%
Contract Commencement Date			Apr. 01, 2012	May 01, 2012
Contract Maturity Date			Apr. 01, 2016	May 01, 2017

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2015	Dec. 31, 2014
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ (47,424)	$ (29,169)
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	1,631	192
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	79	389
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(20,006)	(12,680)
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(29,128)	(17,070)
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(915)	(1,440)
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member] \| Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member] \| Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member] \| Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(749)	(988)
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member] \| Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(166)	(452)
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(3,941)	792
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	4	797
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(3,945)	(5)
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ 0

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Derivative Instruments, Gain (Loss) [Line Items]
Other income (expense), net	$ 146	$ 248	$ 1,133	$ 5,498
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	(2,313)	(11,271)	(4,756)	(4,814)
Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Cash Flow [Member] \| Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Revenues	(3,987)	248	(8,200)	(2,795)
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	153	26	454	(134)
Designated as Hedging Instruments [Member] \| Interest Rate \| Cash Flow [Member] \| Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Interest expense	(264)	(267)	(783)	(790)
Not Designated as Hedging Instruments [Member] \| Foreign Exchange [Member] \| Fair Value [Member] \| Amount and Location of Net Gain or Loss Recognized in Income Nondesignated Hedging Instruments [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Other income (expense), net	$ (5,651)	$ 3,708	$ (8,146)	$ 1,502

FAIR VALUE (DERIVATIVES TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2015	Dec. 31, 2014
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$ 0	$ 0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(47,424)	(29,169)
Interest rate swaps	(915)	(1,440)
Fair value hedges	(3,941)	792
Total net derivative asset (liability)	(52,280)	(29,817)
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(47,424)	(29,169)
Interest rate swaps	(915)	(1,440)
Fair value hedges	(3,941)	792
Total net derivative asset (liability)	$ (52,280)	$ (29,817)

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2015	Dec. 31, 2014
Liabilities [Abstract]
Contingent consideration	$ (13,556)	$ (24,744)
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	0
Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	(9,267)	(8,478)
Derivative instruments, net	(52,280)	(29,817)
Contingent consideration	0
Total liabilities	(61,547)	(38,295)
Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	(13,556)	(24,744)
Total liabilities	$ (13,556)	$ (24,744)

- Definition

Fair value, after the effects of master netting arrangements, of a financial asset or other contract with one or more underlyings, notional amount or payment provision or both, and the contract can be net settled by means outside the contract or delivery of an asset. Includes assets not subject to a master netting arrangement and not elected to be offset.

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- Definition

Fair value, after the effects of master netting arrangements, of a financial liability or contract with one or more underlyings, notional amount or payment provision or both, and the contract can be net settled by means outside the contract or delivery of an asset. Includes liabilities not subject to a master netting arrangement and not elected to be offset.

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FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2015
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	$ 24,744
Payments	(12,010)
Imputed Interest/ Adjustement	822
Ending balance, contingent consideration payable	13,556
Iknowtion [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	2,265
Payments	(1,800)
Imputed Interest/ Adjustement	30
Ending balance, contingent consideration payable	495
Guidon [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	1,000
Payments	(1,000)
Sofica [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	6,317
Payments	(2,838)
Imputed Interest/ Adjustement	(366)
Ending balance, contingent consideration payable	3,113
rogenSi [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	15,162
Payments	(6,372)
Imputed Interest/ Adjustement	1,158
Ending balance, contingent consideration payable	$ 9,948

FAIR VALUE (NARRATIVE) (DETAILS) (USD $) In Millions, unless otherwise specified	3 Months Ended	9 Months Ended		12 Months Ended	9 Months Ended			12 Months Ended	9 Months Ended	12 Months Ended
	Sep. 30, 2015	Sep. 30, 2015	Sep. 30, 2015 Technology Solutions Group [Member]	Dec. 31, 2014 Technology Solutions Group [Member]	Sep. 30, 2014 WebMetro [Member]	Sep. 30, 2015 Sofica [Member]	Sep. 30, 2014 Sofica [Member]	Dec. 31, 2014 Sofica [Member]	Sep. 30, 2015 rogenSi [Member]	Dec. 31, 2014 rogenSi [Member]
Business acquisitions, Contingent Consideration [Line Items]
Average interest rate on annual borrowings	1.20%
Valuation Technique on Contingent Consideration		Contingent Consideration - The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $14.0 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).
Increase (decrease) in contingent consideration payable			$ (4.0)	$ (3.9)	$ (1.7)	$ (0.5)	$ 1.8	$ 0.6	$ 0.8	$ 0.5

INCOME TAXES (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		6 Months Ended	9 Months Ended		6 Months Ended	3 Months Ended					6 Months Ended
INCOME TAXES (NARRATIVE) (DETAILS) (USD $)	Sep. 30, 2015	Sep. 30, 2014	Jun. 30, 2015	Sep. 30, 2015	Sep. 30, 2014	Jun. 30, 2015 Netherlands and Israel [Member]	Sep. 30, 2015 Canada [Member]	Mar. 31, 2014 Canada [Member]	Sep. 30, 2015 United States [Member]	Sep. 30, 2015 Technology Solutions Group [Member]	Sep. 30, 2015 Hong Kong rogenSi [Member]	Jun. 30, 2015 Philippines [Member]	Jun. 30, 2015 Other jurisdictions [Member]
Income Tax Narrative [Line Items]
Income Tax Examination, Penalties and Interest Accrued			$ 1,750,000
Net Change in Valuation Allowance			800,000	700,000		300,000						300,000	200,000
Total deferred tax assets, net of valuation allowance	51,300,000			51,300,000
Valuation allowance on deferred tax assets	10,200,000			10,200,000
Deferred tax assets, net of valuation allowance and deferred tax liabilities	48,600,000			48,600,000
Effective income tax rate	8.70%	28.20%		21.90%	20.60%
Tax Adjustments, Settlements, and Unusual Provisions								$ 1,200,000
Income Tax Years under Audit							2009 and 2010 and New Zealand for tax year the 2013		2012 to present	2012	2014,

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 622	$ 593	$ 1,629	$ 1,750
Restructuring charges, net	622	593	1,629	1,750
Customer Management Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	516	358	1,331	1,404
Customer Growth Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force				37
Customer Technology Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	13	235	13	309
Customer Strategy Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 93		$ 285

- Definition

Amount of expenses associated with exit or disposal activities pursuant to an authorized plan. Excludes expenses related to a discontinued operation or an asset retirement obligation.

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- Definition

Amount of expenses for special or contractual termination benefits provided to current employees involuntarily terminated under a benefit arrangement associated exit or disposal activities pursuant to an authorized plan. Excludes expenses related to one-time termination benefits, a discontinued operation or an asset retirement obligation.

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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve			$ 2,071
Restructuring charges, net	622	593	1,629	1,750
Payments			(2,449)
Ending balance, restructuring reserve	1,251		1,251
Reduction in Force [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve			2,071
Restructuring charges, net			1,629
Payments			(2,449)
Ending balance, restructuring reserve	$ 1,251		$ 1,251

- Definition

Amount of expenses associated with exit or disposal activities pursuant to an authorized plan. Excludes expenses related to a discontinued operation or an asset retirement obligation.

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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2015	Dec. 31, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
Restructuring Reserve	$ 1,251	$ 2,071
Payments	$ (2,449)

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (DETAILS) (USD $)	9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Dec. 31, 2014	Jun. 30, 2013
COMMITMENTS AND CONTINGENCIES [Abstract]
Initial Borrowing Capacity				$ 700,000,000
Maximum Borrowing Capacity				1,000,000,000
Borrowings outstanding on credit facility	115,000,000		100,000,000
Average daily utilization under credit facility	323,000,000	291,000,000
Letters of credit issued under credit facility	3,400,000
Remaining borrowing capacity under credit facility	385,000,000
Letters of credit issued outside credit facility	$ 4,500,000

- Definition

The carrying value as of the balance sheet date of the noncurrent portion of long-term obligations drawn from a line of credit, which is a bank's commitment to make loans up to a specific amount. Examples of items that might be included in the application of this element may consist of letters of credit, standby letters of credit, and revolving credit arrangements, under which borrowings can be made up to a maximum amount as of any point in time conditional on satisfaction of specified terms before, as of and after the date of drawdowns on the line. Includes short-term obligations that would normally be classified as current liabilities but for which (a) postbalance sheet date issuance of a long term obligation to refinance the short term obligation on a long term basis, or (b) the enterprise has entered into a financing agreement that clearly permits the enterprise to refinance the short-term obligation on a long term basis and the following conditions are met (1) the agreement does not expire within 1 year and is not cancelable by the lender except for violation of an objectively determinable provision, (2) no violation exists at the BS date, and (3) the lender has entered into the financing agreement is expected to be financially capable of honoring the agreement.

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NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014
Stockholders' Equity Attributable to Noncontrolling Interest
Noncontrolling interest, January 1	$ 7,983	$ 8,081
Net income attributable to noncontrolling interest	2,766	3,379
Dividends distributed to noncontrolling interest	(2,925)	(3,150)
Foreign currency translation adjustments	(323)	(167)
Equity based compensation expense	122	12
Noncontrolling interest, June 30	$ 7,623	$ 8,155

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (ROLLFORWARD TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Mandatorily redeemable noncontrolling interest [Line Items]
Mandatorily redeemable noncontrolling interest, January 1			$ 2,814
Net income attributable to mandatorily redeemable noncontrolling interest	12,438	14,689	47,966	54,122
Change in redemption value			(1,201)
Mandatorily redeemable noncontrolling interest, June 30	3,920		3,920
Iknowtion [Member]
Mandatorily redeemable noncontrolling interest [Line Items]
Mandatorily redeemable noncontrolling interest, January 1			2,814	2,509
Net income attributable to mandatorily redeemable noncontrolling interest			537	416
Dividends distributed to mandatorily redeemable noncontrolling interest	(632)	(1,244)	(632)	(1,244)
Change in redemption value			1,201	1,109
Mandatorily redeemable noncontrolling interest, June 30	$ 3,920	$ 2,790	$ 3,920	$ 2,790

- Definition

As of the reporting date, the carrying amount of noncontrolling interests which are redeemable by the (parent) entity (1) at a fixed or determinable price on a fixed or determinable date, (2) at the option of the holder of the noncontrolling interest, or (3) upon occurrence of an event that is not solely within the control of the (parent) entity. The noncontrolling interest holder's ownership (or holders' ownership) may be in the form of common shares (regardless of class), limited partnership units (regardless of class), non-preferential membership interests, or any other form of common equity regardless of investee entity legal form.

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014
Accumulated Other Comprehensive Income (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Accumulated other comprehensive income (loss) Beginning Balance	$ (52,274)	$ (20,586)
Other comprehensive income (loss) before reclassifications	(55,908)	(16,113)
Amounts reclassified from accumulated other comprehensive income (loss)	5,280	2,949
Net current period other comprehensive income (loss)	(50,628)	(13,164)
Accumulated other comprehensive income (loss) Ending Balance	(102,902)	(33,750)
Foreign Currency Translation Adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Accumulated other comprehensive income (loss) Beginning Balance	(33,352)	(10,581)
Other comprehensive income (loss) before reclassifications	(39,019)	(11,206)
Net current period other comprehensive income (loss)	(39,019)	(11,206)
Accumulated other comprehensive income (loss) Ending Balance	(72,371)	(21,787)
Derivative Valuation, Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Accumulated other comprehensive income (loss) Beginning Balance	(18,345)	(8,352)
Other comprehensive income (loss) before reclassifications	(14,070)	(4,948)
Amounts reclassified from accumulated other comprehensive income (loss)	4,601	2,186
Net current period other comprehensive income (loss)	(9,469)	(2,762)
Accumulated other comprehensive income (loss) Ending Balance	(27,814)	(11,114)
Other, Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Accumulated other comprehensive income (loss) Beginning Balance	(577)	(1,653)
Other comprehensive income (loss) before reclassifications	(2,819)	41
Amounts reclassified from accumulated other comprehensive income (loss)	679	763
Net current period other comprehensive income (loss)	(2,140)	804
Accumulated other comprehensive income (loss) Ending Balance	$ (2,717)	$ (849)

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Presentation of Income Statement Reclassifications [Line Items]
Revenue	$ 309,195	$ 305,900	$ 944,939	$ 903,611
Interest expense	2,337	1,646	5,711	5,197
Provision for income taxes	1,192	5,778	13,438	14,071
Net Income (Loss)	12,438	14,689	47,966	54,122
Accumulated Other Comprehensive Income (Loss)
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			5,280	2,949
Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			4,601	2,186
Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Provision for income taxes - Other	25	16	76	48
Net Income (Loss) - Other	(227)	(254)	(679)	(763)
Cost of Services \| Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Cost of services	(252)	(270)	(755)	(811)
Reclassification from accumulated other comprehensive income \| Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Provision for income taxes			4,382	1,399
Net Income (Loss)	(2,160)	(12)	(4,601)	(2,186)
Reclassification from accumulated other comprehensive income \| Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Provision for income taxes	2,091	7
Foreign Exchange Forward \| Reclassification from accumulated other comprehensive income \| Foreign Currency Translation Adjustment
Presentation of Income Statement Reclassifications [Line Items]
Revenue	(3,987)	248
Foreign Exchange Forward \| Reclassification from accumulated other comprehensive income \| Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Revenue			(8,200)	(2,795)
Interest Rate \| Reclassification from accumulated other comprehensive income \| Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Interest expense			(783)	(790)
Interest Rate \| Reclassification from accumulated other comprehensive income \| Loss on interest rate swaps [Member]
Presentation of Income Statement Reclassifications [Line Items]
Interest expense	$ (264)	$ (267)

NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	48,345	49,093	48,346	49,493
Effect of dilutive securities:
Stock options	278	420	355	420
Restricted stock units	291	427	332	425
Performance-based restricted stock units	22		19
Total effects of dilutive securities	591	847	706	845
Shares used in dilutive earnings per share calculation	48,936	49,940	49,052	50,338

- Definition

Additional shares included in the calculation of diluted EPS as a result of the potentially dilutive effect of call options and warrants using the treasury stock method.

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NET INCOME PER SHARE (NARRATIVE) (DETAILS) In Millions, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Stock Options [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.1	0.1	0.1	0.1
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.2	0.4	0.4	0.2

- Definition

Securities (including those issuable pursuant to contingent stock agreements) that could potentially dilute basic earnings per share (EPS) or earnings per unit (EPU) in the future that were not included in the computation of diluted EPS or EPU because to do so would increase EPS or EPU amounts or decrease loss per share or unit amounts for the period presented.

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EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) (USD $)	0 Months Ended	3 Months Ended		9 Months Ended
	Nov. 03, 2015	Sep. 30, 2015	Sep. 30, 2014	Sep. 30, 2015	Sep. 30, 2014
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense		$ 3,300,000	$ 3,200,000	$ 8,569,000	$ 9,031,000
Share-based Compensation Arrangement by Share-based Payment Award, Expiration Date	Nov. 01, 2015
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense		3,200,000	3,000,000	8,300,000	8,600,000
Unrecognized Compensation Expense		31,800,000		31,800,000
Non-option Equity Awards Granted				744,800	583,333
Stock Options [Member] \| Chief Executive Officer [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Exercise of stock options, share		800,000
Option Indexed to Issuer's Equity, Strike Price		$ 11.35
Share-based Compensation Arrangement by Share-based Payment Award, Description		To effectuate a "cashless exercise" of the option, on August 24, 2015, Mr. Tuchman entered into a Stock Purchase Agreement with TeleTech, under the terms of which he exercised the option at the end of business on August 31, 2015 and, upon issuance of the option shares, sold to TeleTech, in a simultaneous transaction, a number of shares necessary to pay the option exercise price plus any tax withholding obligations. The option shares were valued a the market price as of the close of business on that date. Mr. Tuchman's option, granted under TeleTech's 1999 Stock Option and Incentive Plan, was fully vested and set to expire in November, 2015. The Stock Purchase Agreement was approved by the independent members of TeleTech's Board of Directors who deemed it to be in the best interest of the company and all its shareholders.
Cost of Services
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense		900,000	500,000	2,000,000	1,700,000
Selling General And Administrative Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense		$ 2,400,000	$ 2,200,000	$ 6,600,000	$ 7,300,000

- Definition

General descriptive information regarding an arrangement under which employees and directors receive: (a) awards of equity shares, equity share options, or other equity instruments; or (b) the entity incurs liabilities to them: (1) in amounts based, at least in part, on the price of the entity's shares or other equity instruments; or (2) that require or may require settlement by issuance of the entity's shares. Such an arrangement is usually provided to employees and directors to compensate them, provide performance incentives to them, and to attract or retain their services. May also include pertinent information particular to a plan that is not elsewhere specified in the taxonomy.

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- Definition

Number of share options (or share units) exercised during the current period.

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