UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934

TeleTech Holdings, Inc.

(Exact name of registrant as specified in its charter)

Delaware		001-11919		84-1291044
(State of		(Commission		(I.R.S. Employer
Incorporation)		File Number)		Identification No.)

9197 S. Peoria Street, Englewood, Colorado 80112
(Address of principal executive offices, including Zip Code)

Telephone Number: (303) 397-8100
(Registrant’s telephone number, including area code)

     Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

	o		Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
	o		Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
	o		Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
	o		Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 

 

Item 2.02. Results of Operation and Financial Condition

The following information is being “furnished” in accordance with General Instruction of Form 8-K and shall not be deemed “filed” for purposes of Section 18 of the Securities and Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liability of that section, nor shall it be deemed incorporated by reference to any filing under the Securities Act of 1933, as amended or the Exchange Act.

On August 6, 2007, TeleTech Holdings, Inc. issued a press release announcing its financial and operating results for the quarter ended June 30, 2007. On August 6, 2007, TeleTech Holdings, Inc. also held a conference call, which was open to the public, to discuss these results. A copy of this press release is attached hereto as Exhibit 99.1 and hereby incorporated by reference.

Item 8.01 Other Events

On August 5, 2007, the Board of Directors of TeleTech Holdings, Inc. (the “Board”) authorized an additional $50 Million to purchase shares of the Company’s common stock. This authorization is an amendment to the Company’s initial share repurchase bringing the Company’s future purchasing ability to approximately $67 Million. On August 6, 2007, the Company issued a press release regarding its repurchase plan. A copy of the press release announcing this action is attached hereto as Exhibit 99.2

Item 9.01 Financial Statements and Exhibits

	99.1		Press Release issued by TeleTech on August 6, 2007
	99.2		Press Release issued by TeleTech on August 6, 2007

SIGNATURE

     Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

TeleTech Holdings, Inc.
By: /s/ Kenneth D. Tuchman

KENNETH D. TUCHMAN
Chief Executive Officer

Dated: August 7, 2007

EXHIBIT INDEX

EXHIBIT
NUMBER		DESCRIPTION
99.1		Press Release Dated August 6, 2007
99.2		Press Release Dated August 6, 2007

Exhibit 99.1

Investor Contact:		Media Contact:
Karen Breen		KCHiggins
Jennifer Martin		303-397-8325
303-397-8592
303-397-8634

TeleTech Reports Second Quarter Results
Record Second Quarter Revenue Grows 15 Percent to $330 Million; Offshore BPO Revenue Grows 44%
ROIC Doubles to 28 Percent
Significant Sales Conversions Lead to Continued Capacity Expansion

Englewood, Colo., August 6, 2007 – TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced financial results for the second quarter 2007. The Company also filed its Quarterly Report on Form 10-Q with the Securities and Exchange Commission for the quarter ended June 30, 2007.

TeleTech reported record second quarter 2007 revenue of $329.8 million, a 14.8 percent increase over the year-ago quarter. Revenue in TeleTech’s BPO business grew 16.7 percent over the year-ago quarter to $324.1 million and represented 98 percent of consolidated second quarter revenue.

Revenue from services performed for clients in offshore locations grew approximately 44 percent to $132 million in the second quarter 2007 and represented 40 percent of total revenue. TeleTech currently provides offshore services from eight countries including Argentina, Brazil, Canada, Costa Rica, India, Malaysia, Mexico and the Philippines and is in the process of launching operations in South Africa. TeleTech believes it has the largest and most geographically diverse offshore footprint of any global BPO provider.

As part of TeleTech’s review of strategic alternatives for its database marketing and consulting segment, the company believes it is “more likely than not” that it will divest this business. As a result of reviewing the strategic alternatives for this segment and in light of its current operating performance, TeleTech recognized asset impairment and restructuring charges primarily related to this segment of $13.8 million, or approximately 11 cents per diluted share, during the second quarter.

Income from operations in the second quarter 2007 increased 22 percent to $15.4 million from $12.7 million in the year-ago quarter. Excluding asset impairment and restructuring charges, income from operations increased 122 percent to $29.2 million, or 8.9 percent of revenue. Equity compensation expense included in income from operations for the current quarter was $3.2 million and lowered operating margin by approximately 100 basis points.

GAAP earnings per share in the second quarter 2007 was 13 cents, compared to 17 cents in the year-ago quarter. Excluding the $13.8 million asset impairment and restructuring charge in the current quarter as well as a $5.2 million, or an approximate 6 cent per share, tax benefit in the year-ago quarter, non-GAAP earnings per share increased 118 percent to 24 cents in the current quarter from 11 cents in the year-ago quarter.

Return on invested capital, defined as earnings before asset impairment charges, interest and taxes (EBIT) divided by average shareholders’ equity, was 28 percent at June 30, 2007, double the 14 percent at the end of the year ago quarter.

EXECUTIVE COMMENTARY

“As a result of significant contract awards from new and expanded business, we anticipate adding a record 5,000 workstations in six geographic locations during the second half of the year,” said Kenneth Tuchman, chairman and chief executive officer. “Our demand continues to be driven by an overwhelming flight to quality as more companies shift their focus from simply reducing costs to enhancing the customer experience. This plays directly to our 25 years of experience and industry-leading delivery capabilities, and has resulted in many companies exiting their current BPO providers or their captive operations and selecting TeleTech to further their business goals.”

Tuchman continued, “Our financial results illustrate the solid execution of the TeleTech team in providing a globally integrated, high-quality front and back office solution and the success of our significant investments in new service offerings and global delivery capabilities over the past five years. Our second quarter 2007 results represent our seventh consecutive quarter of double-digit revenue growth, while increasing income from operations by 122 percent year over year, excluding this quarter’s impairment and restructuring charges. We remain committed to continued profitable growth and are confident we can meet our 2007 and 2008 financial goals.”

SECOND QUARTER 2007 BUSINESS HIGHLIGHTS
Strong Performance in the BPO Business

•

Revenue in TeleTech’s BPO business grew 16.7 percent to $324.1 million from $277.8 million in the year-ago quarter.

Solid Balance Sheet Continues to Fund Organic Growth

	•		As of quarter-end, TeleTech had cash and cash equivalents of $60.1 million and a total debt to equity ratio of approximately 13 percent.
	•		TeleTech generated $3.4 million of free cash flow in the second quarter compared to negative ($6.7) million in the year-ago quarter.
	•		Capital expenditures were $15.5 million in the second quarter. Approximately 80 percent of this quarter’s capital expenditures were for growth related needs, which included the deployment of 1,300 new workstations, with the balance for maintenance capital.

Share Repurchase

•

TeleTech’s strong balance sheet has given the Company the flexibility to fund organic growth while also repurchasing common stock. During the second quarter, the Company repurchased $23 million of common stock and is continuing its stock repurchase program. TeleTech’s Board of Directors also approved an incremental $50 million for additional share repurchases, bringing the total amount currently authorized for future repurchases to approximately $67 million.

New Business

•

During the latter part of the second quarter, TeleTech was awarded a significant amount of new and expanded business from clients in its targeted vertical industries. As a result, the Company anticipates the deployment of a record 5,000 workstations in both our offshore markets and in the United States during the second half of 2007. This compares to approximately 4,000 new workstations that were added in the second half of 2006.

Business Outlook

	•		TeleTech reaffirmed its previous full year 2007 business outlook, estimating revenue will grow approximately 15% over 2006 as it expects to achieve a $1.5 billion revenue run-rate and 10 percent operating margin, excluding unusual charges, if any, by the fourth quarter 2007.
	•		For 2008, TeleTech reaffirmed its expectation that revenue will grow between 12 and 15 percent and operating margin will improve by approximately 200 basis points over 2007.

SEC FILINGS

The Company’s filings with the Securities and Exchange Commission are available in the “Investors” section of TeleTech’s website, which is located at www.teletech.com.

CONFERENCE CALL

TeleTech executive management will hold a conference call to discuss second quarter 2007 financial results on Monday, August 6, 2007, at 4:30 p.m. Eastern Time. You are invited to join a live webcast of the call by visiting the “Investors” section of the TeleTech website at www.teletech.com. If you are unable to participate during the live webcast, a replay of the call will be available on the TeleTech website through Monday, August 20, 2007.

NON-GAAP FINANCIAL MEASURES

To supplement the Company’s consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP) in the United States, the Company uses the following non-GAAP financial measures: EBITDA, EBIT, Non-GAAP EPS and Free Cash Flow. TeleTech believes that providing these non-GAAP financial

measures provides investors with greater transparency to the information used by TeleTech’s management in its financial and operational decision-making and allows investors to see TeleTech’s results “through the eyes” of management. TeleTech also believes that providing this information better enables TeleTech’s investors to understand its operating performance and information used by management to evaluate and measure such performance. The presentation of these financial measures are not intended to be used in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. A reconciliation of these non-GAAP financial measures is available in the financial tables attached to this press release and in our SEC filings.

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 50,000 employees utilizing 34,000 workstations across 88 Delivery Centers in 18 countries.

FORWARD-LOOKING STATEMENTS

This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers’ concerns or adverse publicity regarding our clients’ products; our ability to execute our growth plans, including sales of new services (such as TeleTech OnDemand™); our ability to achieve our year-end 2007 and 2008 financial goals, including those set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability or the potential terms of a divestiture of this segment, which could result in an additional impairment of its long-lived assets; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company’s filings with the Securities and Exchange Commission, including the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2007, the Registration Statement on Form S-3 filed on March 19, 2007 and the Annual Report on Form 10-K for the year ended December 31, 2006, for a detailed discussion of factors discussed above and other important factors that may impact the Company’s business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)

(Unaudited)

		Three months ended								Six months ended
		June 30,								June 30,
		2007				2006				2007				2006
Revenue		$	329,832			$	287,334			$	662,364			$	570,756
Operating Expenses:
Cost of services			237,760				213,777				476,065				427,079
Selling, general and administrative			49,479				48,451				101,966				95,861
Depreciation and amortization			13,380				11,971				26,634				23,768
Restructuring charges, net			262				183				262				940
Impairment losses			13,515				302				13,515				478
Total operating expenses			314,396				274,684				618,442				548,126
Income From Operations			15,436				12,650				43,922				22,630
Other income (expense)			(2,077	)			(1,234	)			(3,139	)			(2,461	)
Income Before Income Taxes and Minority Interest			13,359				11,416				40,783				20,169
(Provision) benefit for income taxes			(3,681	)			1,520				(13,344	)			(1,461	)
Income Before Minority Interest			9,678				12,936				27,439				18,708
Minority interest			(508	)			(692	)			(942	)			(1,076	)
Net Income		$	9,170			$	12,244			$	26,497			$	17,632
Net Income Per Share:
Basic		$	0.13			$	0.18			$	0.38			$	0.26
Diluted		$	0.13			$	0.17			$	0.36			$	0.25
Income From Operations Margin			4.7	%			4.4	%			6.6	%			4.0	%
Net Income Margin			2.8	%			4.3	%			4.0	%			3.1	%
Effective Tax Rate after Minority Interest			28.6	%			(14.2	)%			33.5	%			7.7	%
Weighted Average Shares Outstanding
Basic			70,599				68,925				70,467				68,926
Diluted			72,973				69,974				72,926				70,159

TELETECH HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)

(Unaudited)

		Three months ended								Six months ended
		June 30,								June 30,
		2007				2006				2007				2006
Revenue:
North American BPO		$	226,015			$	189,930			$	460,252			$	369,667
International BPO			98,112				87,857				190,517				173,941
Database Marketing and Consulting			5,705				9,547				11,595				27,148
Total		$	329,832			$	287,334			$	662,364			$	570,756
Income (Loss) From Operations:
North American BPO		$	27,581			$	18,236			$	59,970			$	31,347
International BPO			5,166				(348	)			5,383				(2,514	)
Database Marketing and Consulting			(17,311	)			(5,238	)			(21,431	)			(6,203	)
Total		$	15,436			$	12,650			$	43,922			$	22,630

TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)

		June 30,				December 31,
		2007				2006
		(Unaudited)
ASSETS
Current assets:
Cash and cash equivalents		$	60,138			$	60,484
Accounts receivable, net			239,172				237,353
Other current assets			76,202				63,307
Total current assets			375,512				361,144
Property and equipment, net			165,686				156,047
Other assets			124,167				141,525
Total assets		$	665,365			$	658,716
LIABILITIES AND STOCKHOLDERS’ EQUITY
Total current liabilities		$	175,442			$	182,015
Other long-term liabilities			72,577				107,417
Minority interest			5,181				5,877
Total stockholders’ equity			412,165				363,407
Total liabilities and stockholders’ equity		$	665,365			$	658,716

TELETECH HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)

(Unaudited)

		Three months ended								Six months ended
		June 30,								June 30,
		2007				2006				2007				2006
Reconciliation of EBIT & EBITDA :
Net Income		$	9,170			$	12,244			$	26,497			$	17,632
Interest income			(492	)			(519	)			(885	)			(687	)
Interest expense			1,417				1,194				2,701				2,080
Provision (benefit) for income taxes			3,681				(1,520	)			13,344				1,461
EBIT		$	13,776			$	11,399			$	41,657			$	20,486
Depreciation and amortization			13,380				11,971				26,634				23,768
EBITDA		$	27,156			$	23,370			$	68,291			$	44,254
Reconciliation of Free Cash Flow :
Cash Flow From Operating Activities:
Net income		$	9,170			$	12,244			$	26,497			$	17,632
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization			13,380				11,971				26,634				23,768
Other			(3,665	)			(17,036	)			(2,395	)			(17,501	)
Net cash provided by operating activities		$	18,885			$	7,179			$	50,736			$	23,899
Total Capital Expenditures			15,514				13,894				29,020				28,466
Free Cash Flow		$	3,371			$	(6,715	)		$	21,716			$	(4,567	)
Reconciliation of Non-GAAP EPS :
GAAP Net Income		$	9,170			$	12,244			$	26,497			$	17,632
Add: Asset impairment and restructuring charges, net of related taxes			8,266				321				8,266				894
Less: Tax benefit from reversal of deferred tax valuation allowance			—				(5,166	)			—				(5,166	)
Non-GAAP Net Income		$	17,436			$	7,399			$	34,763			$	13,360
Diluted shares outstanding			72,973				69,974				72,926				70,159
Non-GAAP Net Income per Diluted Share		$	0.24			$	0.11			$	0.48			$	0.19

Exhibit 99.2

Investor Contact:		Media Contact:
Karen Breen		KCHiggins
Jennifer Martin		303-397-8325
303-397-8592
303-397-8634

TeleTech Board of Directors Increases Share Repurchase Authorization
by an Additional $50 Million

Englewood, Colo., August 6, 2007 –TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced its Board of Directors authorized an additional $50 million for the Company’s existing stock repurchase program. This authorization is an amendment to the Company’s initial share repurchase authorization and brings the total amount currently authorized for future share repurchases to approximately $67 million.

“This increased purchase authorization reflects our continued confidence in the long-term growth prospects of our business and in our leading industry position,” said Kenneth Tuchman, chairman and chief executive officer. “TeleTech’s strong balance sheet and significant cash flow from operations has given us the flexibility to fund the growth of our business while also actively continuing our share repurchase program.”

ABOUT TELETECH

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 50,000 employees utilizing 34,000 workstations across 88 Delivery Centers in 18 countries.

FORWARD-LOOKING STATEMENTS

This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients in order to achieve our Business Outlook; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers’ concerns or adverse publicity regarding our clients’ products; our ability to execute our growth plans, including sales of new services (such as TeleTech OnDemand™); our ability to achieve our year-end 2007 and

2008 financial goals, including those set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability or the potential terms of a divestiture of this segment, which could result in an additional impairment of its long-lived assets; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; our ability to find cost effective delivery locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; economic or political changes affecting the countries in which we operate; achieving continued profit improvement in our International BPO operations; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company’s filings with the Securities and Exchange Commission, including the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2007, the Registration Statement on Form S-3 filed on March 19, 2007 and the Annual Report on Form 10-K for the year ended December 31, 2006, for a detailed discussion of factors discussed above and other important factors that may impact the Company’s business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

###