Table of Contents
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): November 2, 2005
TeleTech Holdings, Inc.
(Exact name of registrant as specified in its charter)
| Delaware | 0-21055 | 84-1291044 | ||
| (State of | (Commission | (I.R.S. Employer | ||
| Incorporation) | File Number) | Identification No.) |
9197 S. Peoria Street, Englewood, Colorado 80112
(Address of principal executive offices, including Zip Code)
(Address of principal executive offices, including Zip Code)
Telephone Number: (303) 397-8100
(Registrant’s telephone number, including area code)
(Registrant’s telephone number, including area code)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy
the filing obligation of the registrant under any of the following provisions (see General
Instruction A.2. below):
o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17
CFR 240.14d-2(b))
o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17
CFR 240.13e-4(c))
TABLE OF CONTENTS
| Item 7.01. Results of Operation and Financial Condition | ||||||||
| Item 9.01 Financial Statements and Exhibits | ||||||||
| SIGNATURE | ||||||||
| EXHIBIT INDEX | ||||||||
| Press Release | ||||||||
Table of Contents
Item 7.01. Results of Operation and Financial Condition
On November 2, 2005, Registrant issued a press release setting forth Registrant’s financial and
operating results for the quarter ended September 30, 2005. On November 3, 2005, the Registrant
held a conference call, which was open to the public, to discuss these results. A copy of this
press release is attached hereto as Exhibit 99.1 and hereby incorporated by reference.
Item 9.01 Financial Statements and Exhibits
| 99.1 | Press Release issued by TeleTech on November 2, 2005 |
2
Table of Contents
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly
caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
TeleTech Holdings, Inc.
By: /s/ Kenneth D. Tuchman
By: /s/ Kenneth D. Tuchman
KENNETH D. TUCHMAN
Chief Executive Officer
Chief Executive Officer
Dated: November 4, 2005
3
Table of Contents
Exhibit 99.1
Investor Contacts:
Karen Breen
Dan Campbell
Investor Relations
303-397-8592
303-397-8634
Karen Breen
Dan Campbell
Investor Relations
303-397-8592
303-397-8634
TeleTech Reports Third Quarter 2005 Financial Results
Achieves Record Quarterly Revenue of $274 Million;
Operating Margin Increases By 139 Percent From Last Quarter
Achieves Record Quarterly Revenue of $274 Million;
Operating Margin Increases By 139 Percent From Last Quarter
Denver, Colo., November 2, 2005 — TeleTech Holdings, Inc. (Nasdaq: TTEC), a global provider of
customer management and transaction-based business process outsourcing (BPO) services, today
announced third quarter 2005 financial results. The Company also filed its Quarterly Report on
Form
10-Q with the Securities and Exchange Commission for the quarter ended September 30, 2005.
Business highlights include:
| • | Several new client wins and key client renewals | |
| • | Third quarter 2005 operating margin more than doubles from last quarter | |
| • | Capacity utilization improves by 25 percent sequentially in shared client centers | |
| • | International segment profitable before corporate allocations | |
| • | Global profit improvement plans on track | |
| • | Newgen’s operating loss reduced by nearly half from last quarter | |
| • | Under construction for 1,500 new workstations in the Philippines | |
| • | $63 million of common stock repurchased year-to-date through October 31, 2005 | |
| • | $52 million of international monies moved back to the U.S. resulting in no bank debt outstanding as of September 30, 2005 |
| Third Quarter | Second Quarter | Third Quarter | ||||||||||
| 2005 | 2005 | 2004 | ||||||||||
Financial Results (Unaudited) |
||||||||||||
Revenue |
$ | 274.3M | $ | 253.9M | $ | 258.3M | ||||||
Operating income |
$ | 11.9M | $ | 4.5M | $ | 12.2M | ||||||
Net income |
$ | 11.6M | $ | 3.7M | $ | 10.6M | ||||||
GAAP EPS |
$ | 0.16 | $ | 0.05 | $ | 0.14 | ||||||
Non-GAAP EPS* |
$ | 0.08 | $ | 0.05 | $ | 0.14 | ||||||
Total stockholders’ equity |
$ | 305.7M | $ | 297.9M | $ | 300.3M | ||||||
Other Financial Measures |
||||||||||||
Operating income margin |
4.3 | % | 1.8 | % | 4.7 | % | ||||||
Total debt to total stockholders’ equity |
3.1 | % | 10.1 | % | 5.0 | % | ||||||
Net cash* |
$ | 46.0M | $ | 52.7M | $ | 42.6M | ||||||
EBITDA* |
$ | 24.6M | $ | 18.0M | $ | 24.0M | ||||||
Free cash flow* |
$ | 7.4M | $ | 11.0M | $ | 37.3M | ||||||
Days sales outstanding (DSOs) |
62 | 56 | 57 | |||||||||
*See attached reconciliation of Non-GAAP financial measures.
EXECUTIVE COMMENTARY
“We are pleased to report record revenue for the quarter and a significant improvement in our
sequential operating margin,“ said Ken Tuchman, Chairman and Chief Executive Officer. “Our
improved performance is the result of the work we completed over the last 36 months to fine tune
every aspect of our global business. We remain committed to
achieving our long-term goal of growing both revenue and operating margin to a run rate of $1.5
billion and 10 percent, respectively, by the end of 2007.”
“We continue to see increased demand for our services as current and prospective clients are
increasingly focused on our unique capabilities given we deliver both innovative offerings and
measurable results,” continued Tuchman. “During the past several months, TeleTech renewed or
expanded existing client business estimated at $70 million annually and signed new client
relationships estimated at $20 million annually in the financial services, communications,
healthcare, and commercial industries. We are investing in an enhanced product suite that
leverages our existing infrastructure and is actively being marketed to current and prospective
clients. We continue to expand and grow existing client relationships given our high client
satisfaction levels, and our prospects for new business around the globe remain strong.”
REVENUE
Third quarter 2005 revenue was a historic high of $274.3 million, a 6.2 percent increase compared
to $258.3 million in the prior year quarter, and an 8.0 percent increase compared to $253.9 million
for the last quarter. These increases are primarily attributable to higher revenue in North
America and in certain international locations. Included in revenue for the North America segment
is work TeleTech performed during the quarter on behalf of a large, U.S. government agency to
assist in Gulf Coast hurricane relief efforts.
OPERATING INCOME
Third quarter 2005 income from operations was $11.9 million compared to $12.2 million for the prior
year quarter. Included in the third quarter 2005 operating income is a litigation and claims
charge of $2.9 million, the majority of which pertains to a legal judgment that the company is
appealing and plans to vigorously contest. Included in the prior year quarter operating income was
a benefit of $2.0 million related to the reduction of certain self-insurance reserves. Additional
information regarding comparability to the prior year quarter is included in the Company’s
September 2005 Quarterly Report on Form 10-Q.
Third quarter 2005 operating margin was 4.3 percent compared to 4.7 percent for the prior year
quarter, and a meaningful increase over the 1.8 percent reported for the second quarter of 2005.
Excluding the above mentioned items, the operating margin percentage for the third quarter 2005 and
2004 would have been 5.4 percent and 3.9 percent, respectively.
INCOME TAX EXPENSE
TeleTech recorded a net, one-time reduction to tax expense of $6.0 million during the third quarter
2005, which is the net of a one-time reversal of its $9.9 million U.S. deferred tax valuation
allowance offset by a one-time increase to tax expense of $3.9 million related to the repatriation
of foreign funds.
In the prior year quarter, TeleTech recorded a reduction to tax expense of $4.9 million related to
various tax planning strategies.
During the fourth quarter 2005 and thereafter, the Company expects its effective tax rate will
approximate 40 percent.
BALANCE SHEET, CASH FLOW AND LIQUIDITY
TeleTech ended the third quarter 2005 in a strong financial position with $55.5 million in cash and
cash equivalents and no bank debt outstanding. Days sales outstanding (DSOs) were 62 days at the
end of September, up from 56 days for the last quarter due in part to the ramp of a program on
behalf of a U.S. government agency.
Capital expenditures for the third quarter 2005 were $10.0 million versus $5.8 million during the
year ago quarter as the Company has been expanding its capacity to meet client demand.
Earnings before interest, taxes, depreciation and amortization (EBITDA) and Free Cash Flow are two
liquidity measures. Free Cash Flow is impacted by changes in working capital accounts and capital
expenditures. EBITDA for the third quarter 2005 was $24.6 million, up 36.8 percent from $18.0
million for the last quarter and comparable to the prior year quarter. Free Cash Flow for the
current quarter was down from both the last and prior year quarters due in part to (1) working
capital used to launch and operate the U.S. government program as the company had not received
payment for services rendered on that program as of quarter-end and (2) increased capital
expenditures.
SHARE REPURCHASE
During the third quarter, TeleTech repurchased 1.6 million shares of its common stock for a total
of $14.4 million. Year-to-date through October 31, 2005, TeleTech repurchased approximately 6.6
million shares for a total of $63 million, which is recorded as a reduction to stockholders’
equity.
FOURTH QUARTER 2005 OUTLOOK
TeleTech expects fourth quarter 2005 revenue to increase sequentially from the third quarter 2005.
The Company also believes the operating results for its Database Marketing and Consulting segment,
which represents 8 percent of its consolidated revenue, will approximate the third quarter 2005
results.
NON-GAAP FINANCIAL MEASURES
Pursuant to Regulation G as issued by the Securities and Exchange Commission, the attached tables
provide a reconciliation of the differences between the Non-GAAP financial measures as discussed
above including “Non-GAAP EPS”, “Net cash”, “EBITDA”, and “Free cash flow”, and TeleTech’s closest
comparable financial measures in each case calculated in accordance with GAAP.
These Non-GAAP financial measures should be used in addition to, but not as a substitute for, the
Company’s comparable GAAP financial measures. They are presented because TeleTech’s management uses
this information when evaluating current results of operations, and believes this information
provides the users of the financial statements with a useful comparison of TeleTech’s current
results of operations with past and future periods.
SEC FILINGS
The Company’s filings with the Securities and Exchange Commission are available in the
“Investors” section of TeleTech’s website, which can be found at www.teletech.com.
CONFERENCE CALL
TeleTech executive management will hold a conference call to discuss third quarter 2005 financial
results on Thursday, November 3, 2005, at 11:00 a.m. Eastern Time. You are invited to join a live
webcast of the call by visiting the “Investors” section of the TeleTech website at
www.teletech.com. If you are unable to participate during the live webcast, a replay of the call
will be available on the TeleTech website through Thursday, November 17, 2005.
ABOUT TELETECH
TeleTech is a global business services company that provides a full range of front- to
back-office outsourced solutions including customer management, BPO, and database marketing
services to measurably enhance clients’ core customer management processes. TeleTech’s ability to
create innovative strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their customers around the
world. TeleTech’s products and services, standardized processes, and recognized capabilities to
implement complex global projects make the Company a valued partner for clients that include Global
1000 businesses and governments. TeleTech partners with clients to offer 150 languages, through
its more than 40,000 employees, in 17 countries. For additional information, visit
www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
THIS PRESS RELEASE MAY CONTAIN CERTAIN FORWARD-LOOKING STATEMENTS RELATING TO FUTURE RESULTS. THE
PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 PROVIDES A SAFE HARBOR FOR FORWARD-LOOKING
STATEMENTS. THESE FORWARD-LOOKING STATEMENTS ARE SUBJECT TO RISKS AND UNCERTAINTIES THAT MAY CAUSE
TELETECH’S AND ITS SUBSIDIARIES’ ACTUAL RESULTS TO DIFFER MATERIALLY FROM THOSE EXPRESSED OR
IMPLIED BY SUCH FORWARD-LOOKING STATEMENTS, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: THE
COMPANY’S BELIEF THAT IT’S CONTINUING TO SEE STRONG DEMAND FOR ITS SERVICES; ESTIMATED REVENUE FROM
NEW OR EXPANDED CLIENT BUSINESS; THE BELIEF THAT THE PROSPECTS FOR NEW BUSINESS REMAIN STRONG;
ACHIEVING THE COMPANY’S EXPECTED PROFIT IMPROVEMENT IN ITS INTERNATIONAL OPERATIONS; THE ABILITY TO
CLOSE AND RAMP NEW BUSINESS OPPORTUNITIES THAT ARE CURRENTLY BEING PURSUED WITH EXISTING CLIENTS
AND POTENTIAL CLIENTS; THE ABILITY FOR THE COMPANY TO EXECUTE ITS GROWTH PLANS, INCLUDING SALES OF
NEW PRODUCTS (SUCH AS TELETECH ON DEMANDTM AND TELETECH IN CULTURETM); TO
INCREASE PROFITABILITY VIA THE GLOBALIZATION OF ITS NORTH
AMERICAN BEST OPERATING PRACTICES; TO ACHIEVE ITS YEAR-END 2007
FINANCIAL GOALS AND TARGETED COST REDUCTIONS;
THE POSSIBILITY OF THE COMPANY’S DATABASE MARKETING
AND CONSULTING SEGMENT NOT INCREASING REVENUE, LOWERING COSTS, ACHIEVING SIMILAR OPERATING RESULTS
TO ITS THIRD QUARTER 2005 RESULTS, OR RETURNING TO HISTORIC LEVELS OF PROFITABILITY THEREAFTER; THE
POSSIBILITY OF LOWER REVENUE OR PRICE PRESSURE FROM CLIENTS EXPERIENCING A DOWNTURN OR MERGER IN
THEIR BUSINESS; GREATER THAN ANTICIPATED COMPETITION IN THE CUSTOMER CARE MARKET, CAUSING ADVERSE
PRICING AND MORE STRINGENT CONTRACTUAL TERMS; RISKS ASSOCIATED WITH LOSING OR NOT RENEWING CLIENT
RELATIONSHIPS, PARTICULARLY LARGE CLIENT AGREEMENTS, OR EARLY TERMINATION OF A CLIENT AGREEMENT;
THE RISK OF LOSING CLIENTS DUE TO CONSOLIDATION IN THE INDUSTRIES WE SERVE; CONSUMERS’ CONCERNS OR
ADVERSE PUBLICITY REGARDING THE PRODUCTS OF THE COMPANY’S CLIENTS; HIGHER THAN ANTICIPATED START-UP
COSTS OR LEAD TIMES ASSOCIATED WITH NEW VENTURES OR BUSINESS IN NEW MARKETS; EXECUTION RISKS
ASSOCIATED WITH PERFORMANCE-BASED PRICING METRICS IN CERTAIN CLIENT AGREEMENTS; THE COMPANY’S
ABILITY TO FIND COST EFFECTIVE LOCATIONS, OBTAIN FAVORABLE LEASE TERMS, AND BUILD OR RETROFIT
FACILITIES IN A TIMELY AND ECONOMIC MANNER; RISKS ASSOCIATED WITH BUSINESS INTERRUPTION DUE TO
WEATHER OR TERRORIST-RELATED EVENTS; RISKS ASSOCIATED WITH ATTRACTING AND RETAINING COST-EFFECTIVE
LABOR AT THE COMPANY’S CUSTOMER MANAGEMENT CENTERS; THE POSSIBILITY OF ADDITIONAL ASSET IMPAIRMENTS
AND RESTRUCTURING CHARGES; RISKS ASSOCIATED WITH CHANGES IN FOREIGN CURRENCY EXCHANGE RATES;
ECONOMIC OR POLITICAL CHANGES AFFECTING THE COUNTRIES IN WHICH THE COMPANY OPERATES; CHANGES IN
ACCOUNTING POLICIES AND PRACTICES PROMULGATED BY STANDARD SETTING BODIES; AND, NEW LEGISLATION OR
GOVERNMENT REGULATION THAT IMPACTS THE CUSTOMER CARE INDUSTRY.
PLEASE REFER TO THE COMPANY’S FILINGS WITH THE SECURITIES AND EXCHANGE COMMISSION, INCLUDING THE
COMPANY’S ANNUAL REPORT ON FORM 10-K FOR THE YEAR ENDED DECEMBER 31, 2004 AND QUARTERLY REPORT ON
FORM 10-Q FOR THE THREE MONTHS ENDED SEPTEMBER 30, 2005, FOR A DETAILED DISCUSSION OF FACTORS
DISCUSSED ABOVE AND OTHER IMPORTANT FACTORS THAT MAY IMPACT THE COMPANY’S BUSINESS, RESULTS OF
OPERATIONS, FINANCIAL CONDITION, AND CASH FLOWS. THE COMPANY ASSUMES NO OBLIGATION TO UPDATE ITS
FORWARD-LOOKING STATEMENTS TO REFLECT ACTUAL RESULTS OR CHANGES IN FACTORS AFFECTING SUCH
FORWARD-LOOKING STATEMENTS.
###
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
(In millions)
(Unaudited)
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES
(In millions)
(Unaudited)
Reconciliation of Non-GAAP EPS
| Third | ||||
| Quarter 2005 | ||||
GAAP Net Income: |
$ | 11.6 | ||
Less: one-time, tax benefit from reversal
of deferred tax valuation allowance |
$ | (9.9 | ) | |
Plus: one-time, tax expense from
repatriation of foreign monies under the
American Jobs Creation Act of 2004 |
$ | 3.9 | ||
Non-GAAP Net Income |
$ | 5.6 | ||
Diluted shares outstanding |
72.591 | |||
Non-GAAP Earnings per Diluted Share |
$ | 0.08 | ||
Reconciliation of Net Cash
| Third | Second | Third | ||||||||||
| Quarter 2005 | Quarter 2005 | Quarter 2004 | ||||||||||
Net Cash: |
||||||||||||
Cash and cash equivalents |
$ | 55.5 | $ | 82.9 | $ | 57.6 | ||||||
Less: current portion of long-term debt and
capital lease obligations |
$ | (0.2 | ) | $ | (0.2 | ) | $ | (0.3 | ) | |||
Long-term capital lease obligations |
$ | (1.1 | ) | $ | (1.1 | ) | $ | (0.1 | ) | |||
Bank debt |
— | $ | (21.9 | ) | $ | (7.2 | ) | |||||
Grant advances |
$ | (6.9 | ) | $ | (7.0 | ) | $ | (7.2 | ) | |||
Other long-term debt |
$ | (1.3 | ) | — | $ | (0.2 | ) | |||||
Net Cash |
$ | 46.0 | $ | 52.7 | $ | 42.6 | ||||||
Reconciliation of EBITDA
| Third | Second | Third | ||||||||||
| Quarter 2005 | Quarter 2005 | Quarter 2004 | ||||||||||
Net Income |
$ | 11.6 | $ | 3.7 | $ | 10.6 | ||||||
Interest income |
$ | (0.9 | ) | $ | (0.8 | ) | $ | (2.3 | ) | |||
Interest expense |
$ | 0.7 | $ | 0.7 | $ | 2.8 | ||||||
Provision for income taxes |
$ | 0.4 | $ | 0.6 | $ | (1.4 | ) | |||||
Depreciation and amortization |
$ | 12.7 | $ | 13.7 | $ | 14.3 | ||||||
EBITDA |
$ | 24.6 | $ | 18.0 | $ | 24.0 | ||||||
Reconciliation of Free Cash Flow
| Third | Second | Third | ||||||||||
| Quarter 2005 | Quarter 2005 | Quarter 2004 | ||||||||||
Free Cash Flow: |
||||||||||||
Net cash provided by operating activities |
$ | 17.4 | $ | 20.2 | $ | 43.1 | ||||||
Less: purchases of property and equipment |
$ | (10.0 | ) | $ | (9.2 | ) | $ | (5.8 | ) | |||
Free Cash Flow |
$ | 7.4 | $ | 11.0 | $ | 37.3 | ||||||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)
| Three months ended | Nine months ended | |||||||||||||||
| Sept 30, | Sept 30, | |||||||||||||||
| 2005 | 2004 | 2005 | 2004 | |||||||||||||
Revenue |
$ | 274,259 | $ | 258,347 | $ | 782,518 | $ | 791,876 | ||||||||
Operating expenses: |
||||||||||||||||
Costs of services |
202,492 | 188,808 | 580,663 | (3) | 587,213 | |||||||||||
Selling, general & administrative |
46,642 | 43,072 | 136,728 | (4) | 122,215 | (11) | ||||||||||
Depreciation and amortization |
12,659 | 14,304 | 40,650 | 44,492 | ||||||||||||
Restructuring charges, net |
537 | (1) | (54 | ) (8) | 1,480 | (5) | 2,110 | (12) | ||||||||
Impairment losses |
— | — | 2,537 | (6) | 2,641 | (13) | ||||||||||
Total operating expenses |
262,330 | 246,130 | 762,058 | 758,671 | ||||||||||||
Operating Income |
11,929 | 12,217 | 20,460 | 33,205 | ||||||||||||
Other income (expense) |
524 | (344 | ) | 1,530 | (7) | (3,946 | ) | |||||||||
Debt restructuring charges |
— | (2,756 | ) (9) | — | (10,402 | ) (14) | ||||||||||
Income Before Income Taxes |
12,453 | 9,117 | 21,990 | 18,857 | ||||||||||||
Income tax expense (benefit) |
432 | (2) | (1,372 | ) (10) | 3,204 | (2) | 4,825 | (10) | ||||||||
Income before Minority Interest |
12,021 | 10,489 | 18,786 | 14,032 | ||||||||||||
Minority interest |
(401 | ) | 68 | (713 | ) | 316 | ||||||||||
Net Income |
$ | 11,620 | $ | 10,557 | $ | 18,073 | $ | 14,348 | ||||||||
Basic Earnings Per Share |
$ | 0.16 | $ | 0.14 | $ | 0.25 | $ | 0.19 | ||||||||
Diluted Earnings Per Share |
$ | 0.16 | $ | 0.14 | $ | 0.24 | $ | 0.19 | ||||||||
Operating Income Margin |
4.3 | % | 4.7 | % | 2.6 | % | 4.2 | % | ||||||||
Net Income Margin |
4.2 | % | 4.1 | % | 2.3 | % | 1.8 | % | ||||||||
Effective Tax Rate |
3.5 | % | (15.0 | )% | 14.6 | % | 25.6 | % | ||||||||
Weighted Average Shares |
||||||||||||||||
Basic |
71,650 | 74,612 | 72,946 | 74,733 | ||||||||||||
Diluted |
72,591 | 75,944 | 74,604 | 75,909 | ||||||||||||
Notes:
| 1. | Represents a $0.1 million charge related to a reduction in force, a $(0.1) million benefit related to revised estimates of restructuring charges, and a $0.5 million charge related to a facility exit charge in connection with SFAS No. 146. | |
| 2. | Includes a $(9.9) million benefit due to the reversal of income tax valuation allowance, and a $3.9 million charge related to a repatriation of foreign earnings under a Qualified Domestic Reinvestment Plan. | |
| 3. | Includes a $(2.0) million benefit due to revised estimates of self-insurance accruals. | |
| 4. | Includes a $(0.4) million benefit due to revised estimates of self-insurance accruals. | |
| 5. | Represents the net $0.5 million charge described in Note 1 above, in addition to a $1.0 million charge related to a reduction in force. | |
| 6. | Represents a $1.5 million charge related to the impairment of fixed assets in connection with SFAS No. 144 and a $1.0 million charge related to facility exit charges. | |
| 7. | Includes a $(1.0) million benefit due to a litigation settlement. | |
| 8. | Represents a $0.5 million charge related to a reduction in force, and a $(0.6) million benefit related to revised estimates of restructuring charges. | |
| 9. | Represents a $2.8 million one-time charge related to the termination of an interest rate swap agreement. | |
| 10. | Includes a $(4.9) million tax benefit related to implementation of certain tax planning strategies. | |
| 11. | Includes a $1.9 million reversal of a portion of the estimated sales or use tax liability related to the Database Marketing and Consulting segment. | |
| 12. | Represents the $(0.1) million benefit described in Note 8 above, in addition to a $1.8 million charge related to a reduction in force, a $(0.1) million benefit related to revised estimates of restructuring charges, and a $0.4 million charge related to a facility exit charge in connection with SFAS No. 146. | |
| 13. | Represents a $2.6 million charge related to the impairment of fixed assets in connection with SFAS No. 144. | |
| 14. | Represents the $2.8 million charge described in Note 9 above, in addition to a $7.6 million one-time charge related to restructuring of the Company’s debt facilities including a make-whole payment. |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT DISCLOSURES
(In thousands)
(Unaudited)
SEGMENT DISCLOSURES
(In thousands)
(Unaudited)
| Nine months ended | Three months ended | |||||||||||||||
| Sept 30, | Sept 30, | |||||||||||||||
| 2005 | 2004 | 2005 | 2004 | |||||||||||||
Revenue: |
||||||||||||||||
North American Customer Care |
$ | 474,852 | $ | 481,321 | $ | 170,930 | $ | 157,387 | ||||||||
International Customer Care |
244,157 | 236,233 | 82,596 | 76,625 | ||||||||||||
Database Marketing & Consulting |
63,509 | 74,322 | 20,733 | 24,335 | ||||||||||||
Total |
$ | 782,518 | $ | 791,876 | $ | 274,259 | $ | 258,347 | ||||||||
Operating Income (Loss) : |
||||||||||||||||
North American Customer Care |
$ | 40,752 | $ | 41,806 | $ | 15,654 | $ | 13,996 | ||||||||
International Customer Care |
(12,188 | ) | (14,799 | ) | (1,871 | ) | (2,898 | ) | ||||||||
Database Marketing & Consulting |
(8,104 | ) | 6,198 | (1,854 | ) | 1,119 | ||||||||||
Total |
$ | 20,460 | $ | 33,205 | $ | 11,929 | $ | 12,217 | ||||||||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
| Sept 30, | December 31, | |||||||
| 2005 | 2004 | |||||||
| (Unaudited) | ||||||||
ASSETS |
||||||||
Current assets: |
||||||||
Cash and cash equivalents |
$ | 55,463 | $ | 75,066 | ||||
Accounts receivable, net |
184,097 | 148,627 | ||||||
Other current assets |
63,576 | 54,342 | ||||||
Total current assets |
303,136 | 278,035 | ||||||
Property and equipment, net |
122,497 | 132,214 | ||||||
Other assets |
94,070 | 86,546 | ||||||
Total assets |
$ | 519,703 | $ | 496,795 | ||||
LIABILITIES AND STOCKHOLDERS’ EQUITY |
||||||||
Total current liabilities |
$ | 176,842 | $ | 136,192 | ||||
Other noncurrent liabilities |
31,430 | 30,186 | ||||||
Minority interest |
5,733 | 7,872 | ||||||
Total stockholders’ equity |
305,698 | 322,545 | ||||||
Total liabilities and stockholders’ equity |
$ | 519,703 | $ | 496,795 | ||||
TELETECH HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF CASH FLOWS
(In thousands)
(Unaudited)
RECONCILIATION OF CASH FLOWS
(In thousands)
(Unaudited)
| Nine months ended | Three months ended | |||||||||||||||
| Sept 30, | Sept 30, | |||||||||||||||
| 2005 | 2004 | 2005 | 2004 | |||||||||||||
Cash flow from operating activities: |
||||||||||||||||
Net income |
$ | 18,073 | $ | 14,348 | $ | 11,620 | $ | 10,557 | ||||||||
Adjustments to reconcile net income to net cash
provided by (used in ) operating activities: |
||||||||||||||||
Depreciation and amortization |
40,650 | 44,492 | 12,659 | 14,304 | ||||||||||||
Other |
(5,991 | ) | 1,059 | (6,860 | ) | 18,259 | ||||||||||
Net cash provided by operating activities |
$ | 52,732 | $ | 59,899 | $ | 17,419 | $ | 43,120 | ||||||||
Total Capital Expenditures |
$ | 23,614 | $ | 26,151 | $ | 10,043 | $ | 5,808 | ||||||||
Free Cash Flow |
$ | 29,118 | $ | 33,748 | $ | 7,376 | $ | 37,312 | ||||||||