"We had a productive third quarter and continue to make measurable strides with our market penetration and growth strategy. Year-to-date, constant currency revenue, operating income, and EBITDA have increased significantly," commented
THIRD QUARTER 2015 FINANCIAL HIGHLIGHTS
Revenue
- Third quarter 2015 GAAP revenue increased 1.1 percent to
$309.2 million compared to$305 .9 million in the year ago quarter. - Constant currency revenue increased 7.8 percent to
$329.6 million over the year ago period.
Income from Operations
- Third quarter 2015 GAAP income from operations was
$15.6 million or 5.1 percent of revenue compared to$21.3 million or 7.0 percent of revenue in the third quarter 2014. - Non-GAAP income from operations, adjusted for
$0.6 million in restructuring charges and$3 .1 million in impairment charges, was$19.3 million or 6.2 percent of revenue. The margin was 7.1 percent on a constant currency basis versus 7.2 percent of revenue in the year ago quarter. - The
$3.1 million impairment charge relates to a non-recurring reduction in goodwill related to the Company's digital marketing agency acquisition.
Earnings Per Share
- Third quarter 2015 GAAP fully diluted earnings per share attributable to
TeleTech shareholders was23 cents compared to27 cents in the same period last year. - Non-GAAP fully diluted earnings per share was
29 cents compared to 31 cents in the prior year.
Bookings
- During the third quarter 2015,
TeleTech signed an estimated $133 million in annualized contract value revenue from new and expanded client relationships. The bookings mix was diversified across all verticals with 90 percent from existing clients, 48 percent from emerging businesses, and 10 percent from clients based outside of the United States.
STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, SHARE REPURCHASES, DIVIDENDS, AND INVESTMENTS
- As of
September 30, 2015 ,TeleTech had cash and cash equivalents of$86.2 million and$122 .9 million of total debt, resulting in a net debt position of$36.7 million . - As of
September 30, 2015 ,TeleTech had approximately$385 million of additional borrowing capacity available under its revolving credit facility. - Cash flow from operations in the third quarter 2015 was
$30.7 million compared to$30.3 million in the third quarter 2014. - Capital expenditures in the third quarter 2015 were
$19.7 million compared to$17.8 million in the third quarter 2014. TeleTech repurchased 161.6 thousand shares of common stock during the third quarter 2015 for a total cost of$4.3 million . As ofSeptember 30, 2015 ,$20.2 million was authorized for future share repurchases.
SEGMENT REPORTING & COMMENTARY
Customer Management Services (CMS) – Customer Experience Delivery Solutions
- In the third quarter 2015, the CMS segment revenue was
$212.7 million , down 6.2 percent compared to$226.8 million in the year ago quarter. Income from operations was$8.9 million or 4.2 percent compared to$18.6 million or 8.2 percent in the prior year. - Non-GAAP constant currency revenue increased 1.3 percent over the year ago period and income from operations, adjusted for
$0.5 million in restructuring charges, was$12 .7 million or 5.5 percent of adjusted revenue. This compares to$19 .0 million or 8.4 percent of revenue the prior year.
Customer Growth Services (CGS) – Digitally-Enabled Revenue Growth Solutions
- CGS third quarter 2015 revenue grew 17.7 percent to
$33.9 million compared to$28.8 million in the year ago quarter. Income from operations was a negative$0.3 million compared to$1.8 million or 6.3 percent of revenue in the prior year. - Non-GAAP constant currency revenue increased 24.2 percent over the year ago period and income from operations, adjusted for
$3.1 million in impairment charges, was$3 .5 million or 9.7 percent. This compares to$1 .8 million or 6.3 percent of revenue the prior year.
Customer Technology Services (CTS) – Hosted and Managed Technology Solutions
- CTS third quarter 2015 revenue grew 19.7 percent to
$42.1 million compared to$35.2 million in the year ago quarter. Income from operations was$3.8 million or 9.0 percent compared to a loss of$0.3 million in the prior year. - Non-GAAP constant currency revenue increased 20.3 percent over the year ago period and income from operations, adjusted for thirteen thousand in restructuring charges, was
$3.8 million or 8.9 percent compared to a loss of fifty-one thousand in the prior year.
Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions
- CSS third quarter 2015 revenue increased 35.6 percent to
$20.5 million from$15.1 million in the year ago quarter. Income from operations was$3.2 million or 15.5 percent, an increase from 7.8 percent in the prior year. - Non-GAAP constant currency revenue increased 43.8 percent over the year ago period and income from operations, adjusted for
ninety thousand dollars in restructuring charges, was$3 .5 million or 15.9 percent of revenue. This compares to$1 .2 million or 7.8 percent of revenue the prior year.
BUSINESS OUTLOOK
"We are executing on many fronts and realizing tangible results from our strategy and investments," commented
TeleTech Full Year 2015 guidance as follows:
Revenue – We continue to estimate business volumes in line with our original guidance. Given the continued strengthening of the U.S Dollar through the second half of the year, we now estimate a 5.5 percent foreign exchange impact versus our original guidance of 4 percent. As a result, we estimate full year revenue on a GAAP basis between
Operating Margin – Operating margin estimated at 8.25 percent (before asset impairment, restructuring and acquisition-related charges), but including an incremental
Capital Expenditures – Reduced to
SEC FILINGS
The company's filings with the
CONFERENCE CALL
A conference call and webcast with management will be held on
NON-GAAP FINANCIAL MEASURES
To supplement the Company's consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP) in
ABOUT
FORWARD-LOOKING STATEMENTS
Statements in this press release contain "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995, relating to our operations, expected financial position, results of operation, continuation of client relationships, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance. We use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements.
We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from what is expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined but are not limited to factors discussed in the sections entitled "Risk Factors" included in
Investor Contact |
Media Contact |
Paul Miller |
Elizabeth Grice |
303.397.8641 |
303.397.8507 |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
|||||||||
CONSOLIDATED STATEMENTS OF OPERATIONS |
|||||||||
(In thousands, except per share data) |
|||||||||
(Unaudited) |
|||||||||
Three months ended |
Nine months ended |
||||||||
September 30, |
September 30, |
||||||||
2015 |
2014 |
2015 |
2014 |
||||||
Revenue |
$ 309,195 |
$ 305,900 |
$ 944,939 |
$ 903,611 |
|||||
Operating Expenses: |
|||||||||
Cost of services |
225,978 |
220,244 |
682,579 |
646,346 |
|||||
Selling, general and administrative |
48,418 |
49,847 |
146,031 |
148,016 |
|||||
Depreciation and amortization |
15,486 |
13,893 |
46,529 |
41,152 |
|||||
Restructuring charges, net |
622 |
593 |
1,629 |
1,750 |
|||||
Impairment losses |
3,066 |
- |
3,066 |
- |
|||||
Total operating expenses |
293,570 |
284,577 |
879,834 |
837,264 |
|||||
Income From Operations |
15,625 |
21,323 |
65,105 |
66,347 |
|||||
Other income (expense) |
(1,995) |
(856) |
(3,701) |
1,846 |
|||||
Income Before Income Taxes |
13,630 |
20,467 |
61,404 |
68,193 |
|||||
Provision for income taxes |
(1,192) |
(5,778) |
(13,438) |
(14,071) |
|||||
Net Income |
12,438 |
14,689 |
47,966 |
54,122 |
|||||
Net income attributable to noncontrolling interest |
(1,243) |
(1,442) |
(3,303) |
(3,795) |
|||||
Net Income Attributable to TeleTech Stockholders |
$ 11,195 |
$ 13,247 |
$ 44,663 |
$ 50,327 |
|||||
Net Income Per Share Attributable to TeleTech Stockholders |
|||||||||
Basic |
$ 0.23 |
$ 0.27 |
$ 0.92 |
$ 1.02 |
|||||
Diluted |
$ 0.23 |
$ 0.27 |
$ 0.91 |
$ 1.00 |
|||||
Income From Operations Margin |
5.1% |
7.0% |
6.9% |
7.3% |
|||||
Net Income Attributable to TeleTech Stockholders Margin |
3.6% |
4.3% |
4.7% |
5.6% |
|||||
Effective Tax Rate |
8.7% |
28.2% |
21.9% |
20.6% |
|||||
Weighted Average Shares Outstanding |
|||||||||
Basic |
48,345 |
49,093 |
48,346 |
49,493 |
|||||
Diluted |
48,936 |
49,940 |
49,052 |
50,338 |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
||||||||
SEGMENT INFORMATION |
||||||||
(In thousands) |
||||||||
(Unaudited) |
||||||||
Three months ended |
Nine months ended |
|||||||
September 30, |
September 30, |
|||||||
2015 |
2014 |
2015 |
2014 |
|||||
Revenue: |
||||||||
Customer Management Services |
$ 212,690 |
$ 226,814 |
$ 675,015 |
$ 673,421 |
||||
Customer Growth Services |
33,853 |
28,765 |
90,379 |
86,545 |
||||
Customer Technology Services |
42,134 |
35,194 |
115,935 |
103,707 |
||||
Customer Strategy Services |
20,518 |
15,127 |
63,610 |
39,938 |
||||
Total |
$ 309,195 |
$ 305,900 |
$ 944,939 |
$ 903,611 |
||||
Income From Operations: |
||||||||
Customer Management Services |
$ 8,930 |
$ 18,625 |
$ 43,956 |
$ 55,941 |
||||
Customer Growth Services |
(257) |
1,800 |
1,891 |
5,401 |
||||
Customer Technology Services |
3,774 |
(286) |
9,033 |
1,641 |
||||
Customer Strategy Services |
3,178 |
1,184 |
10,225 |
3,364 |
||||
Total |
$ 15,625 |
$ 21,323 |
$ 65,105 |
$ 66,347 |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
||||
CONSOLIDATED BALANCE SHEETS |
||||
(In thousands) |
||||
(Unaudited) |
||||
September 30, |
December 31, |
|||
2015 |
2014 |
|||
ASSETS |
||||
Current assets: |
||||
Cash and cash equivalents |
$ 86,170 |
$ 77,316 |
||
Accounts receivable, net |
258,231 |
276,432 |
||
Other current assets |
105,988 |
91,735 |
||
Total current assets |
450,389 |
445,483 |
||
Property and equipment, net |
165,795 |
150,212 |
||
Other assets |
242,031 |
256,780 |
||
Total assets |
$ 858,215 |
$ 852,475 |
||
LIABILITIES AND EQUITY |
||||
Total current liabilities |
$ 224,041 |
$ 198,631 |
||
Other long-term liabilities |
208,385 |
187,780 |
||
Mandatorily redeemable noncontrolling interest |
3,920 |
2,814 |
||
Total equity |
421,869 |
463,250 |
||
Total liabilities and equity |
$ 858,215 |
$ 852,475 |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
||||||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION |
||||||||
(In thousands, except per share data) |
||||||||
(Unaudited) |
||||||||
Three months ended |
Nine months ended |
|||||||
September 30, |
September 30, |
|||||||
2015 |
2014 |
2015 |
2014 |
|||||
Reconciliation of Revenue: |
||||||||
Revenue |
$ 309,195 |
$ 305,900 |
$ 944,939 |
$ 903,611 |
||||
Changes due to foreign currency fluctuations 1 |
20,414 |
48,577 |
||||||
Non-GAAP Revenue |
$ 329,609 |
$ 305,900 |
$ 993,516 |
$ 903,611 |
||||
Reconciliation of EBIT & EBITDA: |
||||||||
Net Income Attributable to TeleTech stockholders |
$ 11,195 |
$ 13,247 |
$ 44,663 |
$ 50,327 |
||||
Interest income |
(196) |
(542) |
(877) |
(1,545) |
||||
Interest expense |
2,337 |
1,646 |
5,711 |
5,197 |
||||
Provision for income taxes |
1,192 |
5,778 |
13,438 |
14,071 |
||||
EBIT |
$ 14,528 |
$ 20,129 |
$ 62,935 |
$ 68,050 |
||||
Depreciation and amortization |
15,486 |
13,893 |
46,529 |
41,152 |
||||
EBITDA |
$ 30,014 |
$ 34,022 |
$ 109,464 |
$ 109,202 |
||||
Reconciliation of Free Cash Flow: |
||||||||
Cash Flow From Operating Activities: |
||||||||
Net income |
$ 12,438 |
$ 14,689 |
$ 47,966 |
$ 54,122 |
||||
Adjustments to reconcile net income to net cash provided by operating activities: |
||||||||
Depreciation and amortization |
15,486 |
13,893 |
46,529 |
41,152 |
||||
Other |
2,727 |
1,695 |
21,669 |
(33,367) |
||||
Net cash provided by operating activities |
30,651 |
30,277 |
116,164 |
61,907 |
||||
Less - Total Capital Expenditures |
19,679 |
17,751 |
49,184 |
52,234 |
||||
Free Cash Flow |
$ 10,972 |
$ 12,526 |
$ 66,980 |
$ 9,673 |
||||
Reconciliation of Non-GAAP Income from Operations: |
||||||||
Income from Operations |
$ 15,625 |
$ 21,323 |
$ 65,105 |
$ 66,347 |
||||
Restructuring charges, net |
622 |
593 |
1,629 |
1,750 |
||||
Impairment losses |
3,066 |
- |
3,066 |
- |
||||
Non-GAAP Income from Operations |
$ 19,313 |
$ 21,916 |
$ 69,800 |
$ 68,097 |
||||
Non-GAAP Income from Operations Margin |
6.2% |
7.2% |
7.4% |
7.5% |
||||
Reconciliation of Non-GAAP EPS: |
||||||||
Net Income Attributable to TeleTech stockholders |
$ 11,195 |
$ 13,247 |
$ 44,663 |
$ 50,327 |
||||
Add: Asset impairment and restructuring charges, net of related taxes |
2,161 |
367 |
2,801 |
1,111 |
||||
Add: Changes in acquisition contingent consideration, net of related taxes |
557 |
561 |
102 |
(1,855) |
||||
Add: Changes in valuation allowance and returns to provision adjustments |
172 |
1,379 |
1,758 |
(398) |
||||
Non-GAAP Net Income Attributable to TeleTech stockholders |
$ 14,085 |
$ 15,554 |
$ 49,324 |
$ 49,185 |
||||
Diluted shares outstanding |
48,936 |
49,940 |
49,052 |
50,338 |
||||
Non-GAAP EPS Attributable to TeleTech stockholders |
$0.29 |
$0.31 |
$1.01 |
$0.98 |
||||
Reconciliation of Non-GAAP EBITDA: |
||||||||
Net Income Attributable to TeleTech stockholders |
$ 11,195 |
$ 13,247 |
$ 44,663 |
$ 50,327 |
||||
Interest income |
(196) |
(542) |
(877) |
(1,545) |
||||
Interest expense |
2,337 |
1,646 |
5,711 |
5,197 |
||||
Provision for income taxes |
1,192 |
5,778 |
13,438 |
14,071 |
||||
Depreciation and amortization |
15,486 |
13,893 |
46,529 |
41,152 |
||||
Asset impairment and restructuring charges |
3,688 |
593 |
4,695 |
1,750 |
||||
Changes in acquisition contingent consideration |
784 |
51 |
281 |
(3,910) |
||||
Equity-based compensation expenses |
3,291 |
3,150 |
8,569 |
9,031 |
||||
Non-GAAP EBITDA |
$ 37,777 |
$ 37,816 |
$ 123,009 |
$ 116,073 |
||||
1 - |
Foreign currency fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rates for each underlying currency. |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION |
||||
(In thousands) |
||||
(Unaudited) |
||||
THIRD QUARTER |
||||
(three months end, September 30, 2015) |
||||
Revenue |
||||
GAAP Revenue |
Foreign Exchange Impact |
Constant Currency Revenue |
||
CMS |
$ 212,690 |
$ 17,074 |
$ 229,764 |
|
YoY Growth Rate: |
-6.2% |
1.3% |
||
CGS |
$ 33,853 |
$ 1,879 |
$ 35,732 |
|
YoY Growth Rate: |
17.7% |
24.2% |
||
CTS |
$ 42,134 |
$ 220 |
$ 42,354 |
|
YoY Growth Rate: |
19.7% |
20.3% |
||
CSS |
$ 20,518 |
$ 1,241 |
$ 21,759 |
|
YoY Growth Rate: |
35.6% |
43.8% |
||
Emerging Businesses |
$ 96,505 |
$ 3,340 |
$ 99,845 |
|
YoY Growth Rate: |
22.0% |
26.2% |
||
Company (Consolidated) |
$ 309,195 |
$ 20,414 |
$ 329,609 |
|
YoY Growth Rate: |
1.1% |
7.8% |
||
Operating Income |
||||
Non-GAAP Operating Income |
Foreign Exchange Impact |
Constant Currency Operating Income |
||
CMS |
$ 9,446 |
$ 3,249 |
$ 12,695 |
|
Operating Margin: |
4.4% |
5.5% |
||
CGS |
$ 2,809 |
$ 661 |
$ 3,470 |
|
Operating Margin: |
8.3% |
9.7% |
||
CTS |
$ 3,788 |
$ (23) |
$ 3,765 |
|
Operating Margin: |
9.0% |
8.9% |
||
CSS |
$ 3,270 |
$ 190 |
$ 3,460 |
|
Operating Margin: |
15.9% |
15.9% |
||
Emerging Businesses |
$ 9,867 |
$ 828 |
$ 10,695 |
|
Operating Margin: |
10.2% |
10.7% |
||
Company (Consolidated) |
$ 19,313 |
$ 4,077 |
$ 23,390 |
|
Operating Margin: |
6.2% |
7.1% |
||
Segments Defined: |
CMS (Customer Management Services), CGS (Customer Growth Services), |
|||
CTS (Customer Technology Services), CSS (Customer Strategy Services) |
||||
Emerging Businesses: CGS, CTS, and CSS |
||||
Methodology: |
Foreign exchange fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rate for each underlying currency |
|||
Non-GAAP Operating Income: |
Adjusted for restructuring and impairment costs |
TELETECH HOLDINGS, INC. AND SUBSIDIARIES |
||||
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION |
||||
(In thousands) |
||||
(Unaudited) |
||||
YEAR-TO-DATE |
||||
(nine- months end, September 30, 2015) |
||||
Revenue |
||||
GAAP Revenue |
Foreign Exchange Impact |
Constant Currency Revenue |
||
CMS |
$ 675,015 |
$ 41,030 |
$ 716,045 |
|
YoY Growth Rate: |
0.2% |
6.3% |
||
CGS |
$ 90,379 |
$ 4,030 |
$ 94,409 |
|
YoY Growth Rate: |
4.4% |
9.1% |
||
CTS |
$ 115,935 |
$ 455 |
$ 116,390 |
|
YoY Growth Rate: |
11.8% |
12.2% |
||
CSS |
$ 63,610 |
$ 3,062 |
$ 66,672 |
|
YoY Growth Rate: |
59.3% |
66.9% |
||
Emerging Businesses |
$ 269,924 |
$ 7,547 |
$ 277,471 |
|
YoY Growth Rate: |
17.3% |
20.5% |
||
Company (Consolidated) |
$ 944,939 |
$ 48,577 |
$ 993,516 |
|
YoY Growth Rate: |
4.6% |
9.9% |
||
Operating Income |
||||
Non-GAAP Operating Income |
Foreign Exchange Impact |
Constant Currency Operating Income |
||
CMS |
$ 45,307 |
$ 12,278 |
$ 57,585 |
|
Operating Margin: |
6.7% |
8.0% |
||
CGS |
$ 4,957 |
$ 1,376 |
$ 6,333 |
|
Operating Margin: |
5.5% |
6.7% |
||
CTS |
$ 9,047 |
$ (223) |
$ 8,824 |
|
Operating Margin: |
7.8% |
7.6% |
||
CSS |
$ 10,489 |
$ 393 |
$ 10,882 |
|
Operating Margin: |
16.5% |
16.3% |
||
Emerging Businesses |
$ 24,493 |
$ 1,546 |
$ 26,039 |
|
Operating Margin: |
9.1% |
9.4% |
||
Company (Consolidated) |
$ 69,800 |
$ 13,824 |
$ 83,624 |
|
Operating Margin: |
7.4% |
8.4% |
||
Segments Defined: |
CMS (Customer Management Services), CGS (Customer Growth Services), |
|||
CTS (Customer Technology Services), CSS (Customer Strategy Services) |
||||
Emerging Businesses: CGS, CTS, and CSS |
||||
Methodology: |
Foreign exchange fluctuations are calculated on a constant currency basis by translating the current year reported amounts using the prior year foreign exchange rate for each underlying currency |
|||
Non-GAAP Operating Income: |
Adjusted for restructuring and impairment costs |
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