10-Q
TTEC HOLDINGS, INC. filed this Form 10-Q on 11/07/2018
Entire Document
 

CAUTIONARY NOTE REGARDING FORWARD LOOKING STATEMENTS

 

This Quarterly Report on Form 10-Q contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (“Litigation Reform Act”), relating to our future operations, expected financial condition and prospects, results of operation, continuation of client relationships, and other business matters that are based on our current expectations, assumptions, business strategy, and projections with respect to the future. These forward looking statements are not a guarantee of performance. Forward-looking statements may appear throughout this report, including without limitation, the following sections: Part I, Item 2, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and Part II, Item 1A, “Risk Factors.” Forward-looking statements generally can be identified by words such as “anticipates,” “believes,” “estimates,” “expects,” “intends,” “plans,” “predicts,” “projects,” “will be,” “will continue,” “will likely result,” and similar expressions. When we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the Litigation Reform Act.

We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from what is expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences, including but not limited to the factors outlined  in the “Risk Factors” section of our 2017 Annual Report on Form 10-K. We wish for you to be especially aware of the business, financial and operational risks arising from:

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volatile and uncertain economic conditions,

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generation of a large portion of our revenue from a limited number of clients,

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consequences of potential client consolidation,

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the potential for more clients to outsource their customer care, contrary to current trends ,

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the competitiveness of our markets,

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an information systems breach,

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our geographic concentration,

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terms of our contracts that we may not have the opportunity to negotiate,

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our international footprint,

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the impact of foreign currency exchange on our results of operations,

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changes in law that impact our business,

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our ability to comply with all laws governing our operations,

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reliability of the information infrastructure that we use,

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our ability to deliver uninterrupted service to our clients,

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our need to forecast demand for services accurately and its impact on capacity utilization,

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our ability to attract and retain qualified and skilled personnel, the impact of changing technologies,

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restrictive covenants in our credit facility,

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disruption of our supply chain, 

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unforeseen intellectual property infringement,

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our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy,

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our single controlling shareholder risk, and

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the volatility of our stock price.

The forward-looking statements are based on information available as of the date that this Form 10-Q is filed with the United States Securities and Exchange Commission (“SEC”) and we undertake no obligation to update them, except as may be required by applicable law. They are based on numerous assumptions and developments that are not within our control. Although we believe these forward-looking statements are reasonable, we cannot assure you they will turn out to be correct.

 

 

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