10-Q
TTEC HOLDINGS, INC. filed this Form 10-Q on 11/07/2018
Entire Document
 

Table of Contents

TTEC HOLDINGS, INC. AND SUBSIDIARIES

Notes to Consolidated Financial Statements

(Unaudited)

Nine Months Ended September 30, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

817,214

 

$

 —

 

$

817,214

 

$

43,594

 

$

25,627

 

Customer Growth Services

 

 

103,577

 

 

 —

 

 

103,577

 

 

1,908

 

 

6,895

 

Customer Technology Services

 

 

119,280

 

 

(289)

 

 

118,991

 

 

5,052

 

 

17,188

 

Customer Strategy Services

 

 

50,256

 

 

 —

 

 

50,256

 

 

1,498

 

 

3,391

 

Total

 

$

1,090,327

 

$

(289)

 

$

1,090,038

 

$

52,052

 

$

53,101

 

 

Nine Months Ended September 30, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

798,527

 

$

(19)

 

$

798,508

 

$

37,843

 

$

43,804

 

Customer Growth Services

 

 

96,890

 

 

 —

 

 

96,890

 

 

2,249

 

 

6,295

 

Customer Technology Services

 

 

105,337

 

 

(283)

 

 

105,054

 

 

5,377

 

 

11,034

 

Customer Strategy Services

 

 

50,290

 

 

 —

 

 

50,290

 

 

1,804

 

 

2,746

 

Total

 

$

1,051,044

 

$

(302)

 

$

1,050,742

 

$

47,273

 

$

63,879

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended 

 

Nine Months Ended 

 

 

 

September 30,

 

September 30,

 

 

 

2018

    

2017

    

2018

    

2017

 

Capital Expenditures

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer Management Services

 

$

12,853

 

$

12,732

 

$

28,394

 

$

36,701

 

Customer Growth Services

 

 

 —

 

 

346

 

 

 —

 

 

708

 

Customer Technology Services

 

 

1,730

 

 

1,180

 

 

2,786

 

 

6,025

 

Customer Strategy Services

 

 

375

 

 

85

 

 

661

 

 

498

 

Total

 

$

14,958

 

$

14,343

 

$

31,841

 

$

43,932

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 30, 2018

    

December 31, 2017

 

Total Assets

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

791,362

 

$

869,594

 

Customer Growth Services

 

 

 

43,387

 

 

41,036

 

Customer Technology Services

 

 

 

141,397

 

 

100,351

 

Customer Strategy Services

 

 

 

62,460

 

 

67,755

 

Total

 

 

$

1,038,606

 

$

1,078,736

 

 

 

 

 

 

 

 

 

 

 

 

 

September 30, 2018

    

December 31, 2017

 

Goodwill

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

113,786

 

$

119,497

 

Customer Growth Services

 

 

 

24,439

 

 

24,439

 

Customer Technology Services

 

 

 

42,223

 

 

40,839

 

Customer Strategy Services

 

 

 

21,378

 

 

21,919

 

Total

 

 

$

201,826

 

$

206,694

 

 

 

 

 

 

 

 

 

 

 

18