10-Q
TTEC HOLDINGS, INC. filed this Form 10-Q on 11/07/2018
Entire Document
 

Table of Contents

TTEC HOLDINGS, INC. AND SUBSIDIARIES

Notes to Consolidated Financial Statements

(Unaudited)

(3)SEGMENT INFORMATION

The Company reports the following four segments:

·

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

·

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

·

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

·

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

262,360

 

$

 —

 

$

262,360

 

$

14,344

 

$

3,639

 

Customer Growth Services

 

 

35,897

 

 

 

 

35,897

 

 

657

 

 

2,549

 

Customer Technology Services

 

 

50,137

 

 

(170)

 

 

49,967

 

 

1,842

 

 

6,778

 

Customer Strategy Services

 

 

16,712

 

 

 

 

16,712

 

 

474

 

 

1,691

 

Total

 

$

365,106

 

$

(170)

 

$

364,936

 

$

17,317

 

$

14,657

 

 

Three Months Ended September 30, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

277,373

 

$

 —

 

$

277,373

 

$

13,455

 

$

9,133

 

Customer Growth Services

 

 

30,829

 

 

 —

 

 

30,829

 

 

717

 

 

1,564

 

Customer Technology Services

 

 

34,658

 

 

(95)

 

 

34,563

 

 

1,772

 

 

4,158

 

Customer Strategy Services

 

 

16,271

 

 

 —

 

 

16,271

 

 

571

 

 

945

 

Total

 

$

359,131

 

$

(95)

 

$

359,036

 

$

16,515

 

$

15,800

 

 

17